A quick and good experience, though I can see where issues may arise
My husband and I were just married on the 25th of July, 2015. I didn't want my 6 girls paying exhorbitant amounts of money for a dress they might only wear once, and also wanted to have a uniform color with different style options. 5 of my 6 girls elected the custom measurement option, which only cost $15 and allowed them to get a dress tailored to their specific measurements. They all found dresses that they loved, and the 5 that got custom dresses said that they were very happy with the fit. My 6th gal gained some weight and her dress was a little too tight. When she went to return it, she was told that she would be responsible for shipping costs back to China, which were very high. This is the one area where I can understand folks would be frustrated. She has very high anxiety and ended up dropping out of the wedding altogether, so the dress became a bit of a moot point, but for her, it was very frustrating because she got stuck paying for a dress that does not fit her for a wedding that she opted out of. Not a good experience there. The return policy really needs to change. However, otherwise, I ordered color swatches that arrived very, very quickly (before the forecasted tracking date), and they were very quick to reply to my concerns. One of my girls requested thicker straps, not spaghetti, and they complied without any issues at all, and without adding cost. When the dresses arrived, they were all squished up in a plastic bag package, but as soon as they were out, they loosened up and looked just lovely. The color was so nice, just as bright as the website, and the dresses looked like their pictures. They even arrived a couple days ahead of schedule. The only dress issue that I can mention came in the accessories--on the website, its obvious that the model in the photo didn't try on each dress in all of the 40-50 different color options; it's pretty obvious that the company just took the photo in one color, and then used some sort of program that lays the different color options over the dress so you can see what it looks like in different colors. As a result, rhinestones or pearls that are actually white on the dress come out the dress color in the online photo, and they don't mention this when you click on the color to order. As a result, the rhinestone buckle on my sister's dress that looked the same blue as the dress was actually done in traditional diamond-colored rhinestones, and the pearl beading on another dress was actually done in white pearls, not blue like it looked in the photo. I can see how this would have been a huge issue for a more picky bride, but they were minor details that actually looked really beautiful for our wedding. Overall, we elected for custom measurements and came out with dresses that fit very well and looked beautiful. Color was gorgeous and dresses were, except for those noted specifics, true to the pictures. Both the dresses and swatches arrived before the forecasted dates, and we were all, overall, very happy with the experience. Had we had to return dresses, however, I know that there would have been many problems, mostly from a financial perspective. Overall, I think we just chose the right options, and everything worked. I would recommend ordering custom--spend the fifteen bucks, overestimate by a couple inches on your measurements, and if you need to, you can always get a bit of it taken in, just like a more expensive dress that you can buy in a JC Penney or TTNYC. A good experience overall, and we were very pleased on the day of the wedding. Kathryn