US CUSTOMERS BEWARE!! Doesn’t work as advertised
UPDATED- from 1 to 3 stars. I finally got a hold of support and they concluded that the backup software’s default 5am daily backup setting was interfering with another program. Setting to run 6am daily resolved the issue. I’m still leaving as 3 stars. They should be clear to US customers that their support is extremely limited to a few hours in the evening, not at all convenient. And while they have a “30 day money back guarantee” very prominent on their website, if you go to their support pages, there’s very strict criteria where they will offer a refund beyond just the 30 days. It’s basically guaranteed that the program will run; you are not guaranteed that you will be satisfied with the product. ——- US CUSTOMERS BEWARE!!! Customer support is only available 8pm - 11pm EST. Although their backup application has a tab to set the frequency of the backup, it doesn't work. I thought it might have been a limitation with the free version, so I bought the full license and still doesn’t worst. Bad product, bad customer support