Awesome job
I don't think it is fair that they get negative ratings. You have to know what you want (color, hemline, sleeve, etc) and get the measurement right. Once you do all that, they will make perfect dress as described by you. You have to do all initial homework from your end. The dress they made are just as beautiful and have high quality standard as you correctly described what you need. Otherwise, it is not surprising you get disappointed because you didn't exactly know what you want.