Scammed by a seller (digital360)…
New (3-star): I asked for a supervisor in the ticket, re-explained my situation in bullet points, attached a full timeline w/ exact dates/case numbers, and re-attached all the evidence together. I explained it's their last chance to reimburse me within 48hrs or I'm doing a back charge and filing a dispute with both PayPal and the credit-card company. I also linked them to this review. Within 3 hours, I received a response from another person in ticket, a refund in store credit, and an apology. Thank-you. Original (1-star): I was scammed by a seller (digital360) selling Discord nitro giftcard activation. I received a key that didn't work (I videoed the entire process from opening code to activation attempt). I reported it to the seller both by hitting 'report' and sending him a message. He sent a second code. Same issue again, and I videoed that too. Four times it happened, and I opened a ticket with g2g. I sent them video proof of 4 attempts, my chat attempts with seller & no response, Ticket replied three days later telling me to try the replacement code sent by the seller (this was 5th code btw - ticket has videos of first 4 tries). Support told me to hit "Report" for code didn't work to seller (I did that 4 times to get 5 non-working codes). Support told me to send a message to the seller (I did multiple times, and ticket has photo of my chat screen). And they told me to hit "Escalate" after 48hrs, but that won't happen. Why? Seller keeps sending bogus codes every 24hrs after I report non-working code, so "Escalate" will not unlock. Seller has gamed the system to wait it out until I can no longer do anything (I believe it's 14-days? It's been 5 days). Support either decided to ignore everything including evidence in the original ticket post or aren't competent enough to look through. I will not back down until I get my money, even if it means filing chargeback with Paypal that I went through. I have all evidence including videos and screenshots, and I re-opened the ticket for a final chance from support. I also messaged seller again for last chance. Be very careful dealing with sellers through g2g.