Has become shockingly bad of late
I was originally with Pickaweb and am now with Hostek - I've been a customer for 20+ years. Of late there have been a number of outages - most recently servers have been dead for 4 days (still dead whilst I write this) with extremely limited support updates and no ability to talk to a human. Horrific. Pickaweb weren't perfect but they had real people to speak to who could help and they would solve things as you spoke to them. Now it's AI chatbot support and tickets that don't seem to get actioned. Are there any humans even there?! Buyer beware; I will have to move hosts at the earliest opportunity - these people clearly do not value their customers whatsoever. Their 99.99% uptime guarantee they mention is a complete joke - I would love to see their actual figures. If your web host goes down for 4 days without sign of recovery, then it's time to move. The odd outage with decent comms is fine, but this is getting beyond a joke now. Update: unbelievably the outage is still affecting my account... When I chase for updates I get copy and paste replies and when a human replies they are borderline rude, like it is me being unreasonable! I have been told restorations are being done alphabetically, with zero indication of timelines. There is a 0% chance I am staying with this company once I have access to my content/config. It's unreal how bad they are. Update: websites are now back online after over a week offline. They’ve kindly left a reply for me, which says it all - they’ve summarised it far better than I ever could.