Founded in 1998, Hostek has experience on all sides of the Web hosting industry.Hostek offers the best customer service in the hosting industry. We own and operate our servers and datacenters around the globe, you may choose where your data is stored and services delivered from.Hostek specializes in managed Cloud (VPS) hosting solutions.
Written by the business, not verified by us.Hostek (hostek.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
Reviewers had a great experience with this company. Consumers consistently praise the helpful and knowledgeable staff members for resolving technical challenges quickly and efficiently during various stressful situations. Many people deeply appreciate the exceptional support provided when setting up websites or troubleshooting complicated account problems. Some reviewers were not happy with occasional service delays, noting that getting a proper response to support tickets or chat requests sometimes took far too long. A few other consumers also felt that poor communication regarding server changes, email interruptions, and critical domain renewals created significant frustration and unnecessary downtime for their online businesses.
Auto-generated from all reviews of this business. For reference only.My site ran out of disk space but superhero Hassan had it all sorted in no time. Hostek are the best hosting company I've worked with in 30 years and the staff do a magnificent job. Their Coldusion service is exemplary.
Thanks, Steve! I'm happy to hear that Hassan was able to get your issue sorted out.
Excellent response time and service. My upgrade was completed less than 24 hours after I submitted the request. Hassan handled everything professionally and made the process seamless.
Thank you for the excellent review and your continued business, Ryan!
I recently worked with the Hostek support team through a complex ColdFusion VPS migration, and their level of service was outstanding. A huge thank you to Hassan, Chris, and Tasha for their relentless support over multiple days. Migrating legacy applications can be tricky, but they deeply understood the environment. They handled everything from correcting IIS SSL bindings and DSN mappings to identifying and applying a specific JVM argument to ensure my older applications maintained encryption compatibility on the new server. As a developer, I highly value a support team that actually understands the stack and works with you to ensure a flawless, zero-downtime live IP migration. Highly recommend Hostek for reliable hosting and top-tier technical support!
Thank you for trusting us to handle your applications and for the excellent review!
Jason was prompt in reponse to our problem... Unlike some of the AI methods,, he found the problem, tested the solutions and implemented them. Keep Jason! Saved us hours and hours of downtime and development time for 5 websites we're working on
Thanks, Mark! We're happy to be of assistance.
Poor service, high price, Rude customer service and billing department, do not waste your money and time with this rubbish company
I'm sorry to hear that you had a terrible experience. I would love the chance to discuss it with you and address any outstanding issues that you may have. Please reach out to us directly and request that your issue be transferred to our management team.
I NEVER EVER USE THIS COMPANY. I strongly recommend checking Hostek’s renewal and cancellation terms very carefully. Hostek charged me on 11 July 2026 for a new annual service period beginning on 31 July. I cancelled on 12 July, selected immediate cancellation, and Hostek confirmed that the service was cancelled. Hostek nevertheless refused to refund the annual payment and offered only account credit for future Hostek services, despite my clearly stating that I was leaving the company and had no use for credit. Hostek relied on terms requiring cancellation at least one month before renewal, while also taking renewal payments 20 days before the new period. In my case, cancelling one day after payment and before the renewed period began was considered too late. This is my personal, documented experience. I would not use Hostek again.
Thanks for the feedback, Peter. The terms do outline the proper cancellation procedures to avoid unwanted charges and have not been changed recently. Please feel free to reach out to us directly and request that your issue be escalated to a manager if you require further assistance.
Carson was very helpful in resolving a problem with our website and explained what happened. I appreciated his prompt attention.
Thanks, Anne! We're happy to hear that Carson was able to get your issue resolved quickly.
Nivin was very helpful. I find logging into Hostek isn't easy. I appreciate the security element which of course is paramount but something more streamlines I think would benefit clients. Thank you
Hi, Barney. Thanks for the feedback. I'm happy to hear that Nivin was able to help.
I've needed support on several occasions when my knowledge of web hosting, site setup, etc. wasn't enough. Every single time Hostek has come through with flying colors. This last time, I was trying to troubleshoot a permissions problem with a new domain I've set up. Hassan jumped on it and had me rolling in a couple of hours. And I just have the lowest level shared server account. They're great!
Thank you for the excellent feedback and your continued business!
After a long period of website neglect I was unable to access my control panel or FTP to my website. Ajay spent over an hour with me while patiently guiding me through getting everything set up again. Very patient, knowledgeable and great support from Hostek.
Thanks for the great review! I'm happy to hear that Ajay was able to resolve your FTP issue.
Don't know what has happened the last few years, but the price is ridiculous now. Wanted to charge me around £140+ for what I was originally getting for like £80. The customer service was unhelpful replying we've sent the code and closed the ticket, luckily I found my login in the end. Requested a cancellation, and went elsewhere, won't use again. You get nothing for loyalty these days, so look for better elsewhere than be treated poorly.
Hi, Steven. I'm sorry to hear that we've not lived up to your expectations. We notified all of our clients of the price increase—the first such increase in a number of years—well in advance. I regret that we were unable to work with you on the new pricing and that you encountered login issues while trying to manage your account.
Hostek support responded to my request very quickly and resolved the problem in a very short time. Hassan was the support person and he clearly explained the issue and what was done to resolve it.
Thanks for the great review, Joe. I'm happy to hear that Hassan was able to get your email issue taken care of.
Website was down, couldn't log into admin, cpanel was a mess, missing email accounts etc. Clearly i was concerned. Something had gone very wrong. I filed a ticket, which was picked up by Ajay, and then Chris got on the case. They were able to determine a migration didnt go to plan and they started working through the issues. Then Carl and Carson took over and continued the remedial work and brought it back to 100% without any data loss. In fact a couple of other issues that existed prior to the migration were also fixed. Once they got onto the ticket and understood the issues, all was resolved with good comms and strategy. Keep going in the right direction to all at Hostek. Thank you for the support. And special shout to Carson for getting his teeth into it.
Thanks, Jason! I'm happy to hear that we were able to get you back up and running. Please don't hesitate to let us know if you need further assistance.
Our organization has been with Hostek for years. While they have had their ups and downs with tech support my latest experience was positive. During a configuration snafu on our own part our website refused to start. Our entire eCommerce site was down. I placed a support ticket. Hassan picked up the ticket and quickly answered, fixed, and closed the case. Great communications.
Thanks, Robert. We appreciate your continued business.
They tried all sort of things to help me get my email up and running and we did. It works fine and thankful for their help!
I'm happy to hear that we were able to get your email issue rectified. Thanks for the great review and your continued business, Greg!
Absolutely horrid. I get "security" however every company is using security against its customers so that the customer is no longer in control of their own assets. For 2 years I simply did not log into account because I do not care I use web site for private email only. I do not care about the web and do not take unsolicited/non referral business. I need to pay renewal fees credit card is no longer valid cannot pay the bill cannot reach anyone they no longer answer emails. Cannot chat and resolve as canned answers from the humans Reply another canned response I already did try calling got no where. Your system would not even let me get to 2F as I stated many times in communications. I do not file complaints easily I understand business, and we all have policies that costs us business. I am looking for a new provider after 15? years. Far to much work will not be doing this again. However to be fair I finally got in after calling AMEX to get payment data and history to you.
Thank you for the feedback. We understand how frustrating it can be when account-access security prevents you from managing billing or renewals. Hostek does require account verification and two-factor authentication protections to help prevent unauthorized access to customer accounts, billing information, and hosted services. Notices and instructions regarding these security changes were previously sent to account holders. If you are unable to complete 2FA, update your payment method, or access your account, our team can assist after verifying account ownership. Please contact our support or billing team with your account name, domain, or prior ticket number and reference this Trustpilot review so we can locate the account and help you complete the recovery process. We do want to get this resolved, but we must do so through the proper account-verification process to protect both you and your services.
Amazing customer service! Hassan resolved our issue quickly and kindly.
Thanks for the great review, Rosemary. We appreciate your business!
We have worked with Hostek for years. They have helped me out of many difficulties! Vlad did a great job of resolving the latest problem. Thank you Hostek for your superb customer service!
Hello, there! We're so happy to hear that Blad was able to resolve your issues. Thank you for the wonderful review.
I recently worked with Hassan at Hostek while setting up a new ColdFusion website and migrating an existing application to a new domain. The project involved DNS changes, SSL certificates, database configuration, datasource updates, and application troubleshooting. Hassan was responsive, patient, and professional throughout the process. He took the time to understand my concerns, helped rename the database resources to match the new application, verified connectivity, and assisted with several issues that arose during the migration. Thanks to his help, the new site is now online and functioning correctly. I appreciate the excellent support and would be happy to work with Hostek again. Thank you, Hassan!
Hi, Bud. Thank you for leaving such a great review! I'm glad to hear that Hassan was able to help you get your issues resolved. We've appreciated your business over the years.
Recently needed the assistance of Hostek Technical Support owing to a number of issues with my Hostek hosted website.Resolved satisfactorily with support received from a number of Hostek Support Technicians.Excellent service - AAA+++.
Hi, Stephen. I'm happy to hear that we were able to address your concerns and get you squared away. Thanks for your continued business!
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