Very helpful support
Very helpful support, and great response time.
Reply from Hostek2026-03-28
Thanks Mike! We apprecaite the love!
About Hostek
Data updated- Website
- hostek.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (27/27)
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About this business
Founded in 1998, Hostek has experience on all sides of the Web hosting industry.Hostek offers the best customer service in the hosting industry. We own and operate our servers and datacenters around the globe, you may choose where your data is stored and services delivered from.Hostek specializes in managed Cloud (VPS) hosting solutions.
Written by the business, not verified by us.Is Hostek legit?
Hostek (hostek.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Consumers consistently praise the helpful and knowledgeable staff members for resolving technical challenges quickly and efficiently during various stressful situations. Many people deeply appreciate the exceptional support provided when setting up websites or troubleshooting complicated account problems. Some reviewers were not happy with occasional service delays, noting that getting a proper response to support tickets or chat requests sometimes took far too long. A few other consumers also felt that poor communication regarding server changes, email interruptions, and critical domain renewals created significant frustration and unnecessary downtime for their online businesses.
Auto-generated from all reviews of this business. For reference only.What people say
Company has changed for the worse
Since the 2025/2026 server migrations I have had so many hosting issues which when eventually the tech support staff respond, attempt to gaslight me that it's my issue! Worse still I received no invoice or reminder on a domain expiry which could have resulted in it being lost it to a poacher. I only happened to notice that it expired when I needed to log a ticket following a complete failure of SMTP and email services. The chatbot they force you to use constantly makes things up and the support staff acknowledge that. I recommend that you look to another hosting company who actually wants your business, as Hostek clearly don't. p.s. that ticket has still not been responded to.
Reply from Hostek2026-04-22
Hello, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this must be. We’ve requested additional information so we can properly investigate the situation, as we’re currently unable to locate your account based on the details provided. We’d genuinely like the opportunity to review what’s happened and work toward a resolution. Regarding your comments on our support and chatbot, we take this feedback seriously. Our AI-assisted support is a relatively new addition designed to provide quick guidance based on our documentation, and we are continuously refining both the AI assistant and our public documentation to improve accuracy and relevance. In terms of billing and domain renewal notifications, we do send automated reminders in advance of expiry. However, we’d like to review your specific case to ensure everything functioned as expected. We also want to address your concern about the unanswered ticket. This is not the experience we aim to provide. In some cases, replies can be affected by delivery issues or filtering, so we’d like to verify this once we have your details. We value every customer and take concerns like this seriously. Please respond to our request for information or reach out directly so we can investigate and assist further. Best Regards, David C. Senior Manager
I would like to thank Hassan for being caring, knowledgeable and professional!
I would like to thank Hassan for helping me one more time! He is always very helpful and knowledgeable. He is very nice and patient. He fixes the issues quickly. Thank you Hassan!
Reply from Hostek2026-03-12
Thanks for your time!
Ignore the 5 star reviews…
Ignore the 5 star reviews… When everything is running fine, no issue. However, when something goes wrong support and customer services are nowhere to be found. We have been without emails now for over a week, and in the electronic age of business this is crippling us! Every ticket we raise either goes without a response or a generic “we are aware of issues, please refer to this status page”. Which is infuriating, it doesn’t give clarity and the fix dates are constantly shifted. As I said, when everything is working they’re fine. However, when it counts and there are issues or downtime communication is virtually none existent.
Reply from Hostek2026-03-08
Hello, Thanks for taking the time to review. As we have communicated internally, and publicly, this is an old shared server of which you are paying way under common industry standards. Running a business on these plans has never been advised, you get what you pay for. We have been communicative about the issue whenever new information is available. While we 100%get the frustration and massive inconvenience this causes you, we would be remiss if we didn't mention that we have always been up front about what these plans are meant for.We also communicated about phone support several times for the same reasons.
14 day service outage
I’ve been a customer since 2010 of the various iterations of Hostek to simply host my personal emails. I don’t run a website or business via their servers. I’ve had personal messages in the past thanking me for my valued loyalty. It’s been a positive experience. Things have changed over the past few years culminating in a prolonged downtime of services over the past 2 weeks with no real update as to when things will return to normal. 14 days total outage so far, I have had an apology now, but no timescale on repair. Customers understand things go wrong occasionally but no one likes to feel ignored, unappreciated nor insignificant. Hostek currently leave me bewildered and exasperated.
Reply from Hostek2026-03-08
Hello Simon, Thanks for taking the time to review. As we have communicated internally, and publicly, this is an old shared server of which you are paying way under common industry standards. Running a business on these plans has never been advised, you get what you pay for. We have been communicative about the issue whenever new information is available. While we 100%get the frustration and massive inconvenience this causes you, we would be remiss if we didn't mention that we have always been up front about what these plans are meant for.We also communicated about phone support several times for the same reasons.
Was great years ago, a little slower support now.
When I moved to Hostek years ago, everything was great. They gave me dedicated support for a month and support in general after that was great. But lately it changed a lot. I asked to get a password for my main email account, and that same night, my email program crashed. Is it a coincidence? I'm not sure, but all my emails stopped working, then they put it back after a day, and the settings are not the same. All my clients have to change their email addresses. Then they tell me that my server has corrupted files and that I need to move to a new server they've prepared for me. When they changed the websites to the new server, I couldn't add https to any of them, and it took them 2 days to fix it, as all my clients were emailing, calling and texting me to know why and when their website would be back and running again. Like, I went a whole day while I wrote them 4-5 times and I had no answers at all. Finally got that fixed and running. But today I see that they forgot to transfer the emails for one domain. I ask them to do it, and then after that gets fixed, something else went wrong because webmail won't work and I can't send emails from my client's websites...it's like their support went way down the drain. Not sure how much I would recommend them anymore. UPDATE: I had a zoom call with a few people from Hostek, they explained the problems that happened and why the longer delay in answering/fixing the problems. I have to say, no other hosting business did that with me. So I changed my starts from 2 to 4. Their support went a little slower than it was years ago. But still a good solid 4 stars!
Reply from Hostek2026-03-08
Hello Nicolas, Please e-mail mgmt-feedback [ at ] hostek so we can see your account and support status and get you fixed up,
Absolute shambles of a Company. No other words
Absolute shambles of a Company. I will be closing my account with them. 7 days now without my email or website working. You just get automated responses saying check the status updates for latest information, which updates every 3 days or so. Coupled with that they say they have emailed me, I mean considering my main issue is that my email isn't working that just about sums up this diabolical company. Each ticket I've raised has taken a day or so to get a response and sometimes nothing at all. The one response I did get I waited 6 hrs for, went out for a late lunch and in that time they responded but closed the chat because I wasn't there. If I could give them minus starts I would. I and many others who use this service have had huge repurcussions personally as a result of this 7 days and counting unadvertised downtime.
Reply from Hostek2026-03-08
Hello Tom, Thanks for taking the time to review. As we have communicated internally, and publicly, this is an old shared server of which you are paying way under common industry standards. Running a business on these plans has never been advised, you get what you pay for. We have been communicative about the issue whenever new information is available. While we 100%get the frustration and massive inconvenience this causes you, we would be remiss if we didn't mention that we have always been up front about what these plans are meant for.
Almost a week of downtime and lack of support
As others below. Have had no service now since Wednesday several domains on my package. No phone support, why? The bot just sends you round in circles and says to email support. All the email support did after many many hours was say look at the service page, as that is all they can see. Their emails though were polite in manner. Was also an Hosting Unlimited customer, then as mentioned by another on here, it then became Server Centre, then Pickaweb and now Hostek. All the previous were great, but Hostek has had a few troubles of late with their servers. Have decided to move one of my domains to another hosting company, that is propagating now and will move the others in a few weeks and will end the hosting with Hostek. Shame as it’s been 20 years of reliable service from all the previous companies, but sounds like Hostek are having issues and poor support. Wonder if they will offer any compensation for such a long downtime, A few hours is ok, but almost a week is bad.
Reply from Hostek2026-03-08
Hello! Thanks for taking the time to review. As we have communicated internally, and publicly, this is an old shared server of which you are paying way under common industry standards. Running a business on these plans has never been advised, you get what you pay for. We have been communicative about the issue whenever new information is available. While we 100%get the frustration and massive inconvenience this causes you, we would be remiss if we didn't mention that we have always been up front about what these plans are meant for.We also communicated about phone support several times for the same reasons.
Website was not responding
Website was not responding, took 3 hours to get to our ticket but then issue was quickly resolve by Joao by restarting the application pool. I wish it were possible for critical errors such as site not responding to receive attention more promptly, but actions by Joao and other techs to resolve issues are well done and very responsive.
Reply from Hostek2026-03-08
Hello Rick, Thanks for the review!
Lots of downtime with no support
I was originally with Hosting Unlimited, it then became Server Centre, then Pickaweb and now Hostek. There is no longer any ability to speak to a human. You are fobbed off with generic updates which don't tell you anything. Currently my website has been down for almost a week, including no ability to send and receive emails. No one will give us any update. They promise 99.9% uptime and that simply isn't true. This isn't the first time. The customer service is appalling, and like others I will be seeking to move from Hostek at the first opportunity to do so.
Reply from Hostek2026-03-08
Hello Mina, Thanks for taking the time to review. As we have communicated internally, and publicly, this is an old shared server of which you are paying way under common industry standards. Running a business on these plans has never been advised, you get what you pay for. We have been communicative about the issue whenever new information is available. While we 100%get the frustration and massive inconvenience this causes you, we would be remiss if we didn't mention that we have always been up front about what these plans are meant for.We also communicated about phone support several times for the same reasons.
My site was down an Joao helped me with…
My site was down an Joao helped me with a very speedy and helpful response. Give this man a bonus!
Reply from Hostek2026-03-08
Great to hear Matt!
Has become shockingly bad of late
I was originally with Pickaweb and am now with Hostek - I've been a customer for 20+ years. Of late there have been a number of outages - most recently servers have been dead for 4 days (still dead whilst I write this) with extremely limited support updates and no ability to talk to a human. Horrific. Pickaweb weren't perfect but they had real people to speak to who could help and they would solve things as you spoke to them. Now it's AI chatbot support and tickets that don't seem to get actioned. Are there any humans even there?! Buyer beware; I will have to move hosts at the earliest opportunity - these people clearly do not value their customers whatsoever. Their 99.99% uptime guarantee they mention is a complete joke - I would love to see their actual figures. If your web host goes down for 4 days without sign of recovery, then it's time to move. The odd outage with decent comms is fine, but this is getting beyond a joke now. Update: unbelievably the outage is still affecting my account... When I chase for updates I get copy and paste replies and when a human replies they are borderline rude, like it is me being unreasonable! I have been told restorations are being done alphabetically, with zero indication of timelines. There is a 0% chance I am staying with this company once I have access to my content/config. It's unreal how bad they are. Update: websites are now back online after over a week offline. They’ve kindly left a reply for me, which says it all - they’ve summarised it far better than I ever could.
Reply from Hostek2026-03-08
Hello Simon, Thanks for taking the time to review. As we have communicated internally, and publicly, this is an old shared server of which you are paying way under common industry standards. Running a business on these plans has never been advised, you get what you pay for. We have been communicative about the issue whenever new information is available. While we 100%get the frustration and massive inconvenience this causes you, we would be remiss if we didn't mention that we have always been up front about what these plans are meant for. We also communicated about phone support several times for the same reasons.
no more phone support
I remember choosing this company to host domains for their good customer service rating.... Fast forward to this years renewal to discover all phone support has been pulled. So a two week process that ended in me transfering to another company. around a dozen emails to get a "password reset" sent??? and finally told cant log in anyway without a laborious check that i am me app...... in a word useless!
Reply from Hostek2026-03-08
Hello, Thanks for taking the time to review. For public visibility, this is about 2FA authentication which is required by our insurance. this customer is on a shared plan, which does not include phone support, which was communicated multiple times, and is also listed in our statements of support.
Server Broken
Complete Disaster, Server been broke for couple of days, being rebuilt, restored, etc works for a bit then down again! Complete Calamity, losing my customers. No stars
Reply from Hostek2026-03-08
Hi Paul, Thanks for taking the time to review. As we have communicated internally, and publicly, this is an old shared server of which you are paying way under common industry standards. Running a business on these plans has never been advised, you get what you pay for. We have been communicative about the issue whenever new information is available. While we 100%get the frustration and massive inconvenience this causes you, we would be remiss if we didn't mention that we have always been up front about what these plans are meant for.
Umesh has been fabulous in helping me…
Umesh has been fabulous in helping me to resolve my issues
Reply from Hostek2026-03-08
Thanks Kevin!
No people there?
I am so frustrated. There is no phone number to call and evidently NO real people work at this company. For six months I've been unable to login to my account and update our credit card info with them. It is a constant back & forth of changing passwords then 2nd factor authentification, none of which work. I get, on the average, 7 notifications daily that our credit card payment failed. The robot and I have submitted multiple "tech tickets" to fix it and NO one reaches out to me. What is going on with Hostek!?
Reply from Hostek2026-02-20
Hello, We have a staff of 37 very real people I assure you, #1. #2, all cloud server customers still do enjoy phone support. If you have a cloud server, please see the recent newsletter with that #. Shared hosting customers have reply time up to 24hours, per our statement of services. Please contact me at [email protected] with any questions!
Very quick and accurate response from…
Very quick and accurate response from Joao.
Reply from Hostek2026-02-20
Thanks Larry!
Umesh...a Hostek asset.
Once again Umesh was extremely helpful and follow up always on time.
Reply from Hostek2026-02-20
Thanks Robin!
Fantastic customer support from Joao…
Fantastic customer support from Joao via the chat interface. Thanks.
Reply from Hostek2026-02-20
Thanks Jim!
Great FAST Service!!!
Umesh called me at 1:47 to find out if there was an issue with my invoice (which was long overdue.) I told him that I had had problems getting into my account but hadn't had a chance to sort it out. He said he could help me, and then I looked at the clock. It was 1:51, and I had a zoom meeting at 2:00. I told him he had nine minutes to solve my problem, or he'd have to call me back later. Well, he was ON IT. He took care of multiple issues with lightening speed, and we were done with THREE minutes to spare. Thank you!!!!!!
Reply from Hostek2026-02-20
Thanks Michelle!
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