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Nicolas Masse

Canada

1 Reviews
7 Reads
1 Useful

1 review

Hostek

Was great years ago, a little slower support now.

When I moved to Hostek years ago, everything was great. They gave me dedicated support for a month and support in general after that was great. But lately it changed a lot. I asked to get a password for my main email account, and that same night, my email program crashed. Is it a coincidence? I'm not sure, but all my emails stopped working, then they put it back after a day, and the settings are not the same. All my clients have to change their email addresses. Then they tell me that my server has corrupted files and that I need to move to a new server they've prepared for me. When they changed the websites to the new server, I couldn't add https to any of them, and it took them 2 days to fix it, as all my clients were emailing, calling and texting me to know why and when their website would be back and running again. Like, I went a whole day while I wrote them 4-5 times and I had no answers at all. Finally got that fixed and running. But today I see that they forgot to transfer the emails for one domain. I ask them to do it, and then after that gets fixed, something else went wrong because webmail won't work and I can't send emails from my client's websites...it's like their support went way down the drain. Not sure how much I would recommend them anymore. UPDATE: I had a zoom call with a few people from Hostek, they explained the problems that happened and why the longer delay in answering/fixing the problems. I have to say, no other hosting business did that with me. So I changed my starts from 2 to 4. Their support went a little slower than it was years ago. But still a good solid 4 stars!

2026-03-04Helpful 1