Umesh was able to assist me with every…
Umesh was able to assist me with every question. He was very polite.
Reply from Hostek2026-02-20
Thanks as always Tom!
About Hostek
Data updated- Website
- hostek.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (27/27)
Do you own Hostek? Claim this profile for free and start replying to reviews.
About this business
Founded in 1998, Hostek has experience on all sides of the Web hosting industry.Hostek offers the best customer service in the hosting industry. We own and operate our servers and datacenters around the globe, you may choose where your data is stored and services delivered from.Hostek specializes in managed Cloud (VPS) hosting solutions.
Written by the business, not verified by us.Is Hostek legit?
Hostek (hostek.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Consumers consistently praise the helpful and knowledgeable staff members for resolving technical challenges quickly and efficiently during various stressful situations. Many people deeply appreciate the exceptional support provided when setting up websites or troubleshooting complicated account problems. Some reviewers were not happy with occasional service delays, noting that getting a proper response to support tickets or chat requests sometimes took far too long. A few other consumers also felt that poor communication regarding server changes, email interruptions, and critical domain renewals created significant frustration and unnecessary downtime for their online businesses.
Auto-generated from all reviews of this business. For reference only.What people say
Emails have been down for 5 days due to…
Emails have been down for 5 days due to Hostek changing over server. There has been very poor communication, no resolution to the issues Hostek have caused themselves. My business is at a complete standstill costing us £1000's in missed orders. There is not even an apology. Can someone in the complaints department please contact me.
Reply from Hostek2026-02-20
Hello Lee, We have been very communicative during the email problems of a few weeks ago. If you did not receive those, please ensure you have your primary email on file up to date. You can also e-mail me at [email protected] to discuss further.
Had an issue with the Hostek WCP…
Had an issue with the Hostek WCP control area and - VLAD - did great - he fixed it quickly - THANK YOU - VLAD
Reply from Hostek2026-02-20
Thanks Gary!
Vladimir at HostTech.com consistently…
Vladimir at HostTek.com consistently delivers outstanding service. He has helped me multiple times over the years, always getting my websites back up and running smoothly. Most recently, one of my sites was hacked, and Vladimir jumped right in — he had everything restored and working again within just a few hours. His technical knowledge, responsiveness, and professionalism truly set him apart. Vladimir provides genuine five-star service every time. Kudos to him, and thanks again for all your help!
Reply from Hostek2026-02-20
Thanks William!
Raby was very professional and helped…
Raby was very professional and helped fast and straight to the point ... keep it up
Reply from Hostek2026-02-20
Thanks Johannes!
Excellent company
Excellent company, always quick to respond and their staff are knowledagble. My recent problem was quickly and efficiently fixed by Stef who kept me in the loop along the way. Thanks
Reply from Hostek2026-02-20
Thanks Mike!
Tech support service was a little slow…
Tech support service was a little slow but it all worked out in the end. Vlad was efficient fixed the issue.
Reply from Hostek2026-02-20
Thanks Allan!
Tech Support
The support received by their Tech, especially Joao has been really beneficial to the use of my services. Excellent !
Reply from Hostek2026-02-20
Thanks Mark!
I had a login issue with my account and…
I had a login issue with my account and communicated with Nivin. He was very helpful in resolving it right away!
Reply from Hostek2026-02-20
Thanks David!
If I could give a minus star then I’d…
If I could give a minus star then I’d be putting -10 stars. 48 hours of waiting for them to respond to messages and they can’t be bothered to respond.. I have even tried at 3am and it shows that they are on line but don’t even acknowledge in any way whatsoever. If you need a hosting company and maybe need help then stay away from this company.
Reply from Hostek2026-02-20
Bryan, As per our status page during the time period you reported this, we were experiencing a high influx of tickets. When you opened the ticket, a status page link was given to you (I just checked) informing you of this. While I understand waiting longer is frustrating, we did everything we could to keep you informed of that, and I am fully satisfied with our companies response here. We wish you the best in the future with your new company!
Prompt and patient assistance from…
Prompt and patient assistance from Tasha, Fin and Joao. Within a few messages their explanations and clarification resolved the issue! Many thanks to you all
Reply from Hostek2026-02-20
Thanks Nicola!
Really
Really, helpful, makes life a tad easier, thanks, Joao
Reply from Hostek2026-02-20
Thanks Tim!
Great jjob by Joao
Excellent guidance by Joao to set up long overdue 2-factor authentication to access the Hostek site and manage payment
Reply from Hostek2026-02-20
Thanks Eria!
Thank you Stefan!
I would have rated my experience a 0 until Stefan stepped in and resolved my issue. I worked for more than 48 hours with other Hostek techs only becoming increasingly frustrated. Thank you Stefan, thank you.
Reply from Hostek2026-02-20
Thanks for taking the time!
I requested an upgrade
I requested an upgrade, and in very little time it was scheduled and completed without issue. Thanks Vlad!
Reply from Hostek2026-02-20
Thanks Marvin!
Perfect Support
I am very happy with the support
Reply from Hostek2026-02-20
Thanks Flavio!
We had an issue with "requested…
We had an issue with "requested template denied access to databases." Resolution was handled professionally. I 'm happy Vlad (Vladimir) was there to handle the issue. Thank you.
Reply from Hostek2026-02-20
Thanks Farley!
These people are crooks
These people are crooks. I've been with them for years and due to increased costs and the difficulty of using their authentication system which often resulted in my being locked out of my account, I decided not to renew. They went and charged another card of mine (one I hadn't authorized) and stole $113.25 from me. I will be notifying my bank of the fraudulent charge. Avoid this company.
Reply from Hostek2026-02-20
Hi Frank, as per the terms of service you agreed to upon signup, cancelation can only be done via the portal. A simple e-mail to the mgmt-feedback address to say you were having trouble logging in would have allowed us to get you setup. 2FA is a part of any internet company these days, and I will never sacrifice the security of my customers. All that said, we wish you the best.
Spot on
Spot on. Empathetic. Helpful. Knowlegable. Professional. Carson knocked it out of the park!
Reply from Hostek2026-02-20
Thanks for taking the time Mike!
Luke Insley, Umesh, and Jamie, Absolute Rockstars
Luke Insley, in technical support. This man is quite literally the best person who could have contacted me. I was shopping around to save money and he and his insight saved me more than I could have imagined. Saving me thousands of dollars annually, while securing a customer for many years to come. He alone is easily enough to boast about and keep me at Hostek. Then you add Umesh from billing in the mix. So polite, and accommodative. These two are some of the best representatives a business can have. High quality individuals, more than willing to not only assist you, but go above and beyond to accommodate your wants and needs. Luke helped me restructure my entire stack, saving me thousands of dollars annually, while allowing my business to scale with screaming fast equipment. Umesh structured my payments to unconventional due dates, allowing me the time I needed to make things happen financially. I'm so excited for the upcoming year thanks to the new changes I was afforded. Also, Jamie has been extremely helpful to me throughout the years. When I first started this company she basically trained me how to manage servers/websites, through a series of way to many support tickets (due to my lack of knowledge) and phone calls directly to support. Thank you Luke, Umesh, and Jamie. I appreciate you. Your assistance has helped me maintain my entire household for years now. My kids, wife, and I have food on our table because of your services and assistance. You may just be doing your job, but the impact you have on the very outcome to the quality of my life is affected by your actions, and you always do right by me. To anyone who has ever assisted me here at Hostek, Thank you kindly, for everything.
Reply from Hostek2026-02-20
Thank you for taking the time Steven!
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