Founded in 1998, Hostek has experience on all sides of the Web hosting industry.Hostek offers the best customer service in the hosting industry. We own and operate our servers and datacenters around the globe, you may choose where your data is stored and services delivered from.Hostek specializes in managed Cloud (VPS) hosting solutions.
Written by the business, not verified by us.
Is Hostek legit?
Hostek (hostek.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers consistently praise the helpful and knowledgeable staff members for resolving technical challenges quickly and efficiently during various stressful situations. Many people deeply appreciate the exceptional support provided when setting up websites or troubleshooting complicated account problems.
Some reviewers were not happy with occasional service delays, noting that getting a proper response to support tickets or chat requests sometimes took far too long. A few other consumers also felt that poor communication regarding server changes, email interruptions, and critical domain renewals created significant frustration and unnecessary downtime for their online businesses.
Auto-generated from all reviews of this business. For reference only.
As a business, we been with Hostek for years, and each year the service gets worse. We keep promising to leave them, despite the inconvenience that would cause, but don't.
This year we will, as their online support is virtually non-existent. They use PO box addresses in the UK to sell themselves as UK-based, but they are not.
Hopeless.
Reply from Hostek2025-12-23
Hello,
I'm happy to look into any issues you're experience, please email [email protected]. We use a PO Box to protect our employees, but I can assure you there is an office, as I was just there in October. Online support is by email only if you are a shared hosting customer. Shared hosting is meant for hobby websites, not businesses. Cloud hosting also includes phone support, which is more tailored for business needs.
Thanks for your time,
I am writing to express my dissatisfaction with the service I received from Hostek regarding a critical issue I reported on August 19, 2025. It took four days for the problem to be addressed, with the first response only coming on August 23, 2025. During this period, I was unable to work on my website, resulting in lost data that could not be recovered.
What makes this particularly frustrating is that the fault was internal on your side, yet I was expected to identify and fix the problem myself. The support technician attributed the issue to an HTTPS redirect in the .htaccess file, which was not my responsibility and caused further delays.
As someone who relies on my website for my livelihood, waiting four days without resolution is unacceptable. I trust you understand the importance of timely and effective customer support, and I hope you will take steps to improve your response times and support quality to prevent similar situations in the future. Even this had to be addressed by Luke, as it felt like he was almost demanding that someone from tech fix the issue, as evidenced by his cc'ing an email to me stating this. This is still ongoing!
After receiving your reply
$10 a month I wish!! I can't believe you even lie on a reply to a review.
The not receiving emails, I've been reporting this issue since you took over from Pickaweb (2021) Would you like the answers I received:
1. check your email is connected to your account. (my email is my account name)
2. Check they are not in your junk folder.
3. Please allow 24 hours to receive emails. (4 years is longer than 24 hours I believe)
4. Luke had to email me via his own work email as I wasn't receiving emails from tech. I've even added another email account. That for several weeks worked. Now that as stopped.
I would love to go on about your reply to my review, It was self-serving BS
As for AI Assistants:
I have found this a godsend. Fin (AI's name) has helped me out clearly and seems to understand my lack of tech knowledge. Making me feel that I'm being listened to and points me in the right direction, which has given me a better understanding of improving my SEO.
Luke:
Luke was also helpful, I've never denied this. It would have been nice to be informed that having two different cPanels pointing at the same domain would cause issues. That was the root cause of the problems. Additionally, he sold me another hosting package, which necessitated the creation of a new htaccess file (htaccess.bak). I was also promised extra support because this was a new AI WP shared-cPanel setup that had not yet been thoroughly tested for bugs or errors in real-world use.
I have increased your rating to 3 stars. Not due to your response, As I still find that self-serving BS. But the better understanding. I've gained from Fin (AI Assistant)
Reply from Hostek2025-12-23
Hello,
Thank you for taking the time to report your feedback. As the head of Hostek, I want to ensure you understand this response is meant to simply let you understand the current state of the hosting industry and support. I also understand this is not going to be the reply you were looking for, but again, I don't BS my customers.
I've reviewed the entirety of your support history with us. I understand Luke helped out quite a bit here, and also did discuss this with him. He absolutely went above and beyond here, and I have zero issues with that, but it is not the proper expectation for your entirety of business with Hostek.
1) Your domain expiring is not on Hostek. We have over 10,000 customers and 100,000 domains, we cannot possibly ensure that each customer whose domain is expiring is really receiving our emails.
2) Our assistance with Wordpress also went above and beyond what you pay for. And to respond to your public review, no, .htaccess management is NOT part of support. We're happy to assist, but can't always do that, and especially not in the time frame you're looking for at the rate you pay. Shared hosting offers support by ticket only, and up to 24 hour response times. If you need more than that, $10 a month is not where you're going to get that unfortunately.
3) As much as I personally hate AI, it's here to stay, and it's coming to every company that offers support, especially at $10 a month.
The bottom line, it is a truly get what you pay for situation. If this is a hobby site, then you're fine, but also need to have proper expectations of support, which are clearly stated in our statements of support.
Again, I know this isn't the reply you're looking for, but I don't lie or BS my customers, and this is the reality of the hosting industry in 2025.
I'm wishing you and your family the very best over the holiday season,
I have a reseller account and I have been using hostek for at least 15 years. I recently had an issue, and Joao was able to help me with it. Thanks Joao!
Reply from Hostek2025-12-16
So happy to hear you were able to get this resolved, have a great holiday!
I didn’t like I moved my sites they didn’t like they give me more worse when I said I wanna cancel Not true now he sending me that he want cancel and he will use my Cridit card info
They are scam company I wish never did work with them
12 days I try to cancel. 12 days
This there reply
So, no, I can't cancel your services for you. I'm happy to take a bad review for caring about your security, your credit card information, and your data.
Reply from Hostek2025-12-14
Hello,
As I said in my reply, 2FA has been required for over a year now, and is required by our insurance, legal requirements, and security. I'm happy to take a bad review for ensuring my clients data and payment details are secure. It should also be noted that this person was extremely abuse and threatening to my staff members.
** Update; The threats got so bad that we had to involve local police.
After a few days of having technical problem with Hostek , I was delighted to to receive a phone call from Umesh who patiently spent time to resolve the issue, I am grateful to him.
Joao saved the day. I was quite put off with the call support being terminated in July and being told 4-5 hours until I heard from someone. But once I was put in touch with Joao he walked me through all of the steps needed to resolve my issue.
Thank you Joao
I've been using Hostek for a very long time over a decade developing and testing my customers database driven web MSSQL and CF applications.
Their customer support has always been good. Today Stephan was very quick and proficient helping me with 2WA login through iPhone.
Thanks for your support.
The Company finally got around to talking directly to me instead of trading emails that were not productive. Umesh from Hostek was patient with me as I installed 2 FA and helped me apply my payment credentials properly. With any luck, I won't have to go thtough this misery for at least five years or until my credt card gets hacked.
Reply from Hostek2025-12-01
Hello Jerry, we know it's a hassle, but it's unfortunately required everywhere now that processes over X amount of transactions per month. We appreciate your understanding!
I was trying to write a more secure web page by including a "con.php" file for database access. After several days of researching the cause of the problem, I contacted hostek support to see if they had any advice. CHRIS @ hostek explained the problem and showed me how to solve it.
I was having terrible trouble logging into my account but within minutes Stef had me back online and logged in. Thankyou for your easy to understand advice and your prompt and very polite assistance. Keep up the good work Stef. *****
Stefan and Philip went above and beyond in regards to problem-solving issues with my website. The assistance and support were phenomenal. This made the navigation process with quick feedback and brilliant resolution of issues with my website seamless. Huge thanks!
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