Hostek regarding a critical issues
I am writing to express my dissatisfaction with the service I received from Hostek regarding a critical issue I reported on August 19, 2025. It took four days for the problem to be addressed, with the first response only coming on August 23, 2025. During this period, I was unable to work on my website, resulting in lost data that could not be recovered. What makes this particularly frustrating is that the fault was internal on your side, yet I was expected to identify and fix the problem myself. The support technician attributed the issue to an HTTPS redirect in the .htaccess file, which was not my responsibility and caused further delays. As someone who relies on my website for my livelihood, waiting four days without resolution is unacceptable. I trust you understand the importance of timely and effective customer support, and I hope you will take steps to improve your response times and support quality to prevent similar situations in the future. Even this had to be addressed by Luke, as it felt like he was almost demanding that someone from tech fix the issue, as evidenced by his cc'ing an email to me stating this. This is still ongoing! After receiving your reply $10 a month I wish!! I can't believe you even lie on a reply to a review. The not receiving emails, I've been reporting this issue since you took over from Pickaweb (2021) Would you like the answers I received: 1. check your email is connected to your account. (my email is my account name) 2. Check they are not in your junk folder. 3. Please allow 24 hours to receive emails. (4 years is longer than 24 hours I believe) 4. Luke had to email me via his own work email as I wasn't receiving emails from tech. I've even added another email account. That for several weeks worked. Now that as stopped. I would love to go on about your reply to my review, It was self-serving BS As for AI Assistants: I have found this a godsend. Fin (AI's name) has helped me out clearly and seems to understand my lack of tech knowledge. Making me feel that I'm being listened to and points me in the right direction, which has given me a better understanding of improving my SEO. Luke: Luke was also helpful, I've never denied this. It would have been nice to be informed that having two different cPanels pointing at the same domain would cause issues. That was the root cause of the problems. Additionally, he sold me another hosting package, which necessitated the creation of a new htaccess file (htaccess.bak). I was also promised extra support because this was a new AI WP shared-cPanel setup that had not yet been thoroughly tested for bugs or errors in real-world use. I have increased your rating to 3 stars. Not due to your response, As I still find that self-serving BS. But the better understanding. I've gained from Fin (AI Assistant)