Dishonest
A very, very dishonest company. I placed an order for one their power stations. The AC180. It was on offer in their "Spring sale". The order was processed, a confirmation email was sent to me and, of course, they took the payment from my account. A total of £749.00 including shipping. The next day they cancelled my order giving the reason "not enough stock". This was a downright LIE as the Bluetti website showed the item in stock.....only now the price was nearly £1000! When I emailed the company they claimed that the cost of shipping the power station to me was (wait for it!) £200! That is why they cancelled!! I've ordered power stations before from them and NEVER was the shipping £200!! It was always included in the price for delivery within the British Isles and never disputed. Anyway they had already lied about the cancellation saying "not enough stock". Now here's the truth... This is a very greedy company who simply didn't want to complete the order transaction because they had bumped the price up by over £200 and then lied to me with some nonsense about delivery charges. Such a waste of time and now I have to wait 7 days for a refund. Bluetti is an irresponsible, dishonest and disreputable company with shockingly poor customer services. Never again will I part with a penny for anything from these charlatans