Swollen Battery After Less Than 2 Years, No Support From SHARGE
I was initially satisfied with my SHARGE ICEMAG, but my experience with customer support has been very disappointing. The power bank was purchased in October 2024 and the battery has swollen after less than two years of normal use. I noticed the issue when the power bank became unusually warm while charging my phone and charging speed became significantly slower. After inspection, I discovered that the battery had swollen. SHARGE acknowledged the issue and advised me to stop using and charging the device immediately due to safety concerns. However, because the product was slightly outside the warranty period, no replacement, compensation, or goodwill solution was offered. I understand warranty limitations, but I expected better support for a lithium battery product that developed a safety-related defect after less than two years of use. Unfortunately, this experience has significantly reduced my confidence in the brand, and I will consider other manufacturers such as Anker for future purchases.