May saves the day and fixes my Max 4
In March I added the QIDI Max 4 beside my QIDI Plus 4, it’s a fantastic machine. I did encounter an issue recently, but the post-purchase support completely validated my decision to buy from QIDI. Their tech support team responded immediately. They didn't guess at the issue; they systematically isolated the problem, promptly shipped the required replacement parts, and supplied detailed video guides that made the teardown and repair simple. The printer is back to 100% and performing great. May from tech support was an absolute rockstar throughout the entire process. If you're on the fence about QIDI, know that their customer service has your back if anything goes wrong.