Do not expect a refund from this company
I bought a pair of slippers from this website for £25.99. the website says free returns and refund if shoes don’t fit. when I tried to return the slippers for a refund I encountered difficulties. 1st they offered 20% and keep the item, then 40% and keep the item, then £13.25 and keep the item, then £17.67 providing that I damage the item and email them photos of the damaged item. At this point as I had paid using paypal I opened a claim through them and informed Stunahome accordingly, they then said “ considering your insistence on a full refund we agree to your request”,again only if I completely damaged the item and emailed photos ( they even included a photo of how to totally damage the item!). I finally received a refund through paypal I don’t think companies should be allowed to trade like this, other people may not persist in refusing every offer until they get a full refund and therefore lose money. the “free returns and refund “ on the website is blatantly false .This company needs looking into.