Unbelievably BAD UNPROFESSIONAL service
I ordered two pairs of contacts, with express shipping a week ago. The order went through processing for 4 days then I received an email on the 5 day with my tracking number which made me very happy And late into the 6th day I receive an email stating that my order that made it through processing and had already been shipped didn't contain one of the pairs on contacts I ordered. It said that order 429587 is in process. We are sorry to say that Vassen Cloud Nine Violet [Prescription (Left Eye):-5.00][Prescription (Right Eye):-6.50] is out of stock. We want to inform you that we are cancelling your out of stock item and refunding you full amount for it due to out of stock and we are afraid it might not reach you before Halloween Please check your credit card/bank account after 7 business days to check the refund. This happened with out ANY word from the asking if I'd like to Chang my order to something else in stock and WAAAAAY into the shipping process meaning that they had known about this at least 5 days ago and JUST now decided to email me. I asked if I could switch to G&G MAX PURE VIOLET Prescription (Left Eye):-5.00][Prescription (Right Eye):-6.50 And they said that they processed a refund... a REFUND THAT I DIDN'T AUTHORIZE! without even giving me a chance to switch my order or have them make me a Happy customer. WHO GIVES BACK MONEY WITHOUT EVEN TRYING TO HELP? NEVER USE THIS SERVICE BECAUSE THEY DO NOTHING FOR YOU.