Incomplete order and no reply
Only half of my package (26.31$ value on a total of 115$) came on time with 27$ of custom fee. The other half will be late and they dont answer any of my questions, ive open a ticket with paypal.. still waiting. Large size is an actual s-m size, all clothes smelled so bad that i had to wash it twice.. CHEAP CHEAP CHEAP compagny. Misleading website I ordered from rosegal.com two days ago and I wish to get in contact with costumer service to cancel my order and get a refund. My order number is ZZ1510191047382637 Their answer RIGHT after i sent this review... = Dear gabrielle， We regret any inconvenience or frustration that your experience has caused you. After we receive your order,normally it will take us 3 business days to prepare the items,however,if the items you order are hot sales and having stock issues,the processing time may be delayed to 7-15 business days. Please understand that,the exact processing time is not control by us and it depends on the supplier. Please kindly note the item YO0803909 and 149082719 have been sent out on October 30. The standard delivery time will be around 3-7 business days after dispatch if there are no delays. You can track the shipping information here:... Could you please wait patiently for your order to arrive? In addition,please kindly send us clear picture of items you are not satisfied in good lighting. Once we received the picture, we will provide a solution for you. Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you. You are a valued customer, and we are committed to providing you with the best service possible. Best Regards Rosegal Customer Service Unacceptable since i was supposed to get my package on oct 28 ( before halloween )..they send is on october 30.. ...still waiting for a refund.