At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
Is Rosegal legit?
Rosegal (rosegal.com) has a 3.1 out of 5 rating on OK.one, based on 848 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-10-24.
Beware! I purchased a matching outfit for my husband and me, and unfortunately, I was extremely disappointed. The quality was very cheap, the outfit was far too large, and it honestly looked as though it had already been worn or was secondhand.
I paid $57.94, and despite my concerns, Rosegal (also known as 深圳阿基时尚科技有限公司) is only offering me a $10 refund.
I ended up purchasing a dress for myself from Modlilly and a very similar matching shirt for my husband from Amazon—and we absolutely loved both! The difference in quality was night and day.
Reply from Rosegal2026-08-19
Dear Kim,
Thank you for your message.
We apologize for any inconvenience.
We have checked it and found that our colleague has explained the issue again and provided the new solution in the ticket AT260812000008.
Hoping to hear from you soon.
Thank you for your collaboration.
Best regards
ROSEGAL Customer Service
Be careful. Quality and sizing are so bad. I really wanted to return the products but you have to email their customer support and they dont reply! Dont buy from here! Its not worth it
Reply from Rosegal2026-07-31
Dear Daphne,
Thank you for your feedack.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.
To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.
You can also contact us by email [email protected].
Thank you for patience and understanding.
Best regards
ROSEGAL Customer Service
I ordered 3 sets of matching Men's shirts to my dress/ romper.
It took so long to receive part of the order that it missed the event I wanted it for. The rest of the order never came, in 2 months! No word why or if they are still trying.
I have Submitted 3 requests to Rose gal to swap 1 dress. They have a 30day return rule - BUT THEY WON'T Answer me! I don't understand why they want you to create a Login, enter your order, but then don't allow me to start the return! I just want another size, good grief!
Reply from Rosegal2026-04-15
Dear Travis,
Thank you for your message.
We apologize for any inconvenience.
As for the remaining outfit, our colleague has cancelled them and provided the full refund successfully on 2026-03-25 17:07:56, they also sent the email to you about this issue.
We have checked and we does not see any message from you, in this case, our after sale colleagues sent the email to you to solve the issue, the ticket ID is AT260415000001.
We suggest you can log in your account and then reply to us in the ticket directly so that we can solve it for you quickly.
Thank you for your kind understanding.
Best regards
ROSEGAL Customer Service
I have been ordering from them for years... even tho dresses I ordered before were beautiful and I love them so some no longer fit me as they were very form fitting so I'm very happy the material they use now is stretchy so way more forgiving. I love buying holiday theme dresses and so excited they now have matching couple outfits. My hubby and I have bought 5 sets now
My husband and I ordered matching outfits. The dress has a hem in the bust area which is clearly not shown in photos straps are very large. Now I’m sending my 2 nd round of pictures. This is ridiculous, just send my refund label.
Reply from Rosegal2026-01-11
Dear Cathy,
Thank you for your feedback.
We apologize for any inconvenience.
We have checked it and found that our colleague has explained the issue again and provided the new solution in the ticket PT26010600007.
Hoping to hear from you soon.
Thank you for patience and understanding.
Best regards
ROSEGAL Customer Service
Not only do they use the worst delivery company in the world after fighting woth them for 2 weeks to collevt my package i find 3 cheap and nasty lookinh clothes im so disappointed deffinately not worth the money i spent coukd of got better on temu and thats saying something just aviod cause it will end up costing more in the long run so pissed
Reply from Rosegal2025-12-24
Dear Tracie,
Thank you for your message.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.
To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.
You can also contact us by email [email protected].
Thank you for your kind understanding.
Best regards
ROSEGAL Customer Service
My wife and I placed an order for matching outfits to wear on vacation. It was fun shopping for them and exciting to receive the clothing. Shipping was as quick as can be expected, knowing that they were coming from overseas and had to deal with Customs, etc. Sadly, some of the items did not fit my wife. Since they were bought as sets, I figured we were screwed and there was not enough time for replacements to get to us. I expected a hassle to get a refund, if we ever even got one. I was wrong. Rosegal responded quickly to my email and asked me how they could make it right, exchange or refund. I selected refund and within a few days I received what I thought was a fair refund considering these were his/her sets. Rosegal did not want me to return the items, but rather asked me to donate them to a local clothing charity of my choice. Honor system. I could not have asked for a better resolution. Great Customer Service!
Ordered his and hers outfits. They said the address was wrong (though it wasnt) and refused to issue refund when I didn't receive package.
Reply from Rosegal2025-12-05
Dear Dayna,
Thank you for contacting us.
Could you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.
You can also contact us by email [email protected] directly so that we can solve it for you until you are satisfied.
Thank you for your collaboration.
Best regards
ROSEGAL Customer Service
I ordered a couple's matching shirt and dress. There were seams along the bustline that were not present in the photos, which really disturbed the pattern. The fabric was not consistent in color and looked worn in the strap area. The straps were sewn much larger than should have been and were not easily correctable. Though initial contacts seemed resistant to return/ refund, they eventually did promise a refund. I haven't seen it yet, but it takes a little time. I'll still hesitate to order, based on the inconsistencies in the fabrication of their clothing I've seen with my eyes and read about a little too late.
Reply from Rosegal2025-10-18
Dear Tracy，
Thank you for your feedback.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.
We have checked it and found that our colleague has explained the issue clearly and provided the new solution in the ticket T25101600004.
We noticed that you agreed with our solution, we have urged our colleague to process the refund firstly for you in the ticket, we hope you can receive the refund as soon as possible.
Meanwhile, we will improve the issue in the future, hope you can also give us more chance.
Thank you for your understanding.
Best regards
ROSEGAL Customer Service
Wrong size rose gal lies.their products can be bought cheaper at goodwill.Plus they have no exchange policy that won't cost you a fortune.
Reply from Rosegal2025-10-12
Dear John,
Thank you for contacting us.
Could you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.
You can also contact us by email [email protected].
Thank you for your collaboration.
Best regards
ROSEGAL Customer Service
Never received my order. They use a of brand delivery service. It's been almost 2 months now. The delivery service says they sent it back
Reply from Rosegal2025-08-30
Dear Customer,
Thank you for your message.
To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.
You can also contact us by email [email protected].
Thank you for patience and understanding.
Best regards
ROSEGAL Customer Service
It is absolutely unacceptable that I am being asked to pay again for a delivery that has not been completed for the fourth time. I refuse to be held responsible for repeated delivery failures.
This situation is nothing but unfair and feels like fraud. I demand an immediate full refund of 72.38 USD to my original payment account.
If the refund is not processed without delay, I will have no choice but to file a formal complaint.
Consider this matter urgent.
Reply from Rosegal2025-08-20
Dear Customer,
Thank you for contacting us.
We have checked it for you and found that our colleague is arranging to provide the full refund 72.38 USD to your original payment account according to your request, please rest assured.
If you still have any issue, you can recontact us in the email E250730000016 directly.
Thank you for your collaboration.
Best regards
ROSEGAL Customer Service
Sizing and proportions are off - poor customer service
Sizing and proportions are off. Getting a refund is a circular nightmare. I do not recommend this company or its products for US consumers.
Reply from Rosegal2025-07-28
Dear Karen,
Thank you for your message.
We understand your feeling, we have checked it for you and found that our colleague has provided the solution in the ticket,it is about the full refund.
We suggest you can check the message from us in the ticket E250726000011 and then reply to us.
Thank you for patience and understanding.
Best regards
ROSEGAL Customer Service
After years of receiving their marketing emails with no purchase since 2018, I clicked 'Unsubscribe' to finally clear out my inbox. After multiple unsubscribes over multiple days I contacted them to advise I was still receiving their newsletter. I also raised a support ticket. They have dragged out the process and have still not unsubscribed my email 1 month later. I have now blocked their email address and I've reported their spam behaviour to both Google and ACMA.
Reply from Rosegal2025-07-28
Dear Customer,
Thank you for contacting us.
We suggest you can tell us your email address to our account [email protected] so that we can help you about the unsubscribe process and look into it with our colleague.
Thank you for your collaboration.
Best regards
ROSEGAL Customer Service
Had the wrong address I contacted them before it was sent out. Had the old address with my new address. Contacted them over and over again. I’m tired of the run around my order was over 100.00!!!!! I just want my money back!!!!!!!!!
Reply from Rosegal2025-05-24
Dear Customer,
Thank you for your message.
To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.
You can also contact us by email [email protected].
Thank you for your collaboration.
Best regards
ROSEGAL Customer Service
I purchased a Hawaiian dress and matching mens shirt. After waiting 4 weeks I never received it. Contacted support 3 times, confirmed my address, name and had to send everything via email as there is NO CUSTOMER SERVICE number. It is now 2 months later, NO REFUND,NO MERCHANDISE. DO NOT BUY FROM THEM
Reply from Rosegal2025-05-14
Dear Customer,
Thank you for your message.
We are sorry about this issue, we have checked it for you and found that our colleague has provided the new solution in the ticket,it is about the full refund.
We are sorry that there is no phone number service now, we suggest you can check the message from us in the ticket E250424000005.
Could you please check it and then kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
I purchased an outfit and it didn’t look right for my body type. Contacted Rosegal and they never responded. So I filed a claim with PayPal and they were able to get the company to contact me back. The company indicated that the only way they will re-refund my money is if I close out my claim with PayPal. I contacted PayPal to inform them of what Rosegal said, and they indicated that I should not close out my case because who says Rosegal will honor their request. so I did not close it out. So then Rosegal said that they’ll only give me $10 back for the outfit instead of the $40 that I paid. I contacted PayPal again to see if this was legal. It’s like they’re trying to bribe me in order to get my refund. PayPal has since closed out the case with Rosegal since it was not an issue covered under their protection plan. It either has to be an item that I did not receive or the item was not as described. So I contacted Rosegal again to see if I can get my money back and they told me they will not refund my money. So now I have an outfit that I cannot wear. Stay clear of this company. They are not an honest company. 
Reply from Rosegal2025-04-17
Dear Deborah,
Thank you for your message.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.
To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.
You can also contact us by email [email protected].
Thank you for your kind understanding.
Best regards
ROSEGAL Customer Service
Placed an order... the shipping address is wrong. Sent e-mail prior to shipping to try to change it, got no response despite company saying they respond within 24 hours. Re-sent e-mail the next day- still waiting to hear something. Now it says it has shipped- hopefully can contact somebody to change before it gets to the US.
** It's now April 1, Tuesday, and still no word.
April 2nd I got an email saying my package is ready to be picked up?? Where, when, how? No details at all.
So, the package is lost in the mail system....I'm just going to order it again and make sure they have the right address 😉
Reply from Rosegal2025-03-29
Dear Customer,
Thank you for your message.
We are sorry about this issue, we have sent the email to you to explain the order issue before, the ticket ID is AT250329000002.
As for the new email you mentioned, it is the ticket AT250403000018, you can reply to us in this email directly so that we can give you more details.
As for this order, we noticed that it has shipped out when you contacted us to change the address in the first time, if you need to change the address, you can contact us before we ship it out.
As for the email service, we will look into it with our colleague to solve it to make it does not happen in the future.
Thank you for your understanding.
Best regards
ROSEGAL Customer Service
Bought matching men's shirt and women's dress. Poor-quality polyester garments with terrible fit.
Reply from Rosegal2025-03-09
Dear Regina,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.
To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.
You can also contact us by email [email protected].
Thank you for your collaboration.
Best regards
ROSEGAL Customer Service
Bought 6 items from this place. Order never processed. Received message from them that ALL ITEMS I bought were out of stock. I got nothing, they refused to refund 100% of the money I paid. STAY AWAY. THIS IS A SCAM.
Reply from Rosegal2025-03-08
Dear Christy,
Thank you for your message.
We have checked it for you and found that our colleague has replied to you in the ticket PT25030300013.
The items on our website are updated every day.
We will also try our best to make this issue does not happen in the future.
We understand your feeling and we will solve the order issue according to your request in the email, please wait for the refund.
Thank you for your patience.
Best regards
ROSEGAL Customer Service
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