SURPRISED ABOUT POOR REVIEWS
My wife and I placed an order for matching outfits to wear on vacation. It was fun shopping for them and exciting to receive the clothing. Shipping was as quick as can be expected, knowing that they were coming from overseas and had to deal with Customs, etc. Sadly, some of the items did not fit my wife. Since they were bought as sets, I figured we were screwed and there was not enough time for replacements to get to us. I expected a hassle to get a refund, if we ever even got one. I was wrong. Rosegal responded quickly to my email and asked me how they could make it right, exchange or refund. I selected refund and within a few days I received what I thought was a fair refund considering these were his/her sets. Rosegal did not want me to return the items, but rather asked me to donate them to a local clothing charity of my choice. Honor system. I could not have asked for a better resolution. Great Customer Service!