At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
Is Rosegal legit?
Rosegal (rosegal.com) has a 3.1 out of 5 rating on OK.one, based on 848 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-10-24.
1st among many bad things is the shipping time is outrageous. After the wait comes the poor quality and sizing that definitely isn’t American. Lastly it’s a joke that they have customer service or support. You will do better to just burn your money for heat.
Reply from Rosegal2025-02-23
Dear James,
Thank you for your message.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.
We are sorry that we can not find any order in our website via your name.
To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.
You can also contact us by email [email protected].
Thank you for your kind understanding.
Best regards
ROSEGAL Customer Service
Placed an order and paid immediately. For 12 hours it showed processing, then went to unpaid. For 7 days after 4 days of emails it finally went to processing. After processing for 4 days I recieved a notice my items are unavailable. This is wonderful as I have mentioned i needed these items .by a certain date. I am not offered a refund, but only to wait, replace with like or cost same, or partial refund. I need those items but sent my second choice but required to guarantee shipping in 10 days. Or they can give me an immediate refund so I can store purchase what is needed.
I sit now and wait until they give me the so g and dance and show the incompetence of the company.
If this is how the do business I refuse to repurchase anything in the future..
Reply from Rosegal2025-02-22
Dear Customer,
Thank you for contacting us.
We have checked it for you and found that our colleague has replied to you in the ticket PT25021200033.
I have checked the stock availability and I\' m pleased to inform you that the items you ordered are in stock and are now ready for shipping.
Once your order has been shipped out we will send you a confirmation email.
We are sorry about the whole process, all ROSEGAL products require a processing time. It is necessary for us to inspect all items one by one prior to shipping.
Meanwhile, we will try our best to improve the service in the future, if you still have any request, you can also tell us in the ticket.
Thank you for your collaboration.
Best regards
ROSEGAL Customer Service
This company is very deceptive. Take the order even though there is no stock and then message you through their support app to pick something else. Of course no item you pick is un stock and they offer a refund for 50% or less of what you paid. They have received the last order they will get from me.
Reply from Rosegal2025-02-14
Dear Valerie,
Thank you for your review.
The items on our website are updated every day.We have checked it for you and found that we have shipped your recent order out.
Meanwhile, we will send the email to you about the shipping information, please check the message from our website within 24 hours.
Thank you for your patience.
Best regards
ROSEGAL Customer Service
I get a ton of emails from this company despite numerous requests to remove me from all mail and email lists. I've been trying to get removed since October 2024!! I get confirmation that I've been removed, yet the emails keep coming! It would only allow me to enter one date in the review, but I have ALL the emails with different dates. They are in violation of Federal law by continuing to email me. Blocking the email address hasn't worked. My next step is to contact my lawyer to get this resolved. Do not do any business with Rosegal!!
Update: Rosegal says to contact customer service. I already did on 10/22/24, was assigned ticket #E241023000009 and said I'd hear from them within 24 hours. Nope, never heard back!!
Reply from Rosegal2025-01-30
Dear Customer,
Thank you for contacting us.
We have checked it for you and found that our colleague has replied to you in the ticket E241023000009 but there is no reply from you, if you mean the method we told to you does not work, we can help you further about unsubscribe.
We have clicked unsubscribe button, we suggest you can wait for the process.
Thank you for your collaboration.
Best regards
ROSEGAL Customer Service
DO NOT buy from this company. You will not get a full refund they give you 15 bucks back and say donate the clothing. They will
Give you a shipping time and it will not be correct. It takes I we a month. The quality is Trash, and obviously sizing is off! STAY AWAY!
Reply from Rosegal2025-01-30
Dear Customer，
Thank you for your feedback.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.
We have checked it and found that our colleague has explained the issue again and provided the new solution in the ticket E250120000048 and waiting for your decision.
Could you please check it and then kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
Rosegal shipped via Canada Post on the same date, November 15, 2024.
Rosegal was aware of the strike at the point they shipped.
I was promised a delivery date between November 29, 2024 and December 13, 2024.
The package never arrived.
I requested a refund on December 14, 2024.
They asked me to wait a week.
I waited.
On December 20, 2024, I again requested to be refunded.
It was at this point I checked the tracking info.
The package was returned to Rosegal November 30, 2024...a full two weeks before I first requested a refund.
They ignored all my requests for refund.
They then resent the package, on Decmber 20, 2024, with the knowledge that I didn't want it any longer, and would not be able to use it for it's intended purchase, and that I wouldn't be available to receive it.
They then omitted all the logistics and misrepresented the order to Paypal.
Reply from Rosegal2025-01-04
Dear Steven,
Thank you for contacting us.
We are sorry about this issue and we have urged our colleague to send the email to you within 24 hours.
We suggest you can reply to us in the email, once they confirm the issue, they will send the solution to you in the next email immediately, please rest assured.
Thank you for your collaboration.
Best regards
ROSEGAL Customer Service
I ordered matching outfits for me & my husband as well as one for my brother & sister in law. Men’s shirts were shipped and I was charged but now I’m being told they can’t ship the women’s dresses and are refunding the cost of 1 dress. I don’t need any of the items if I can’t get all of them. I should be given a full refund and be allowed to send the unneeded shirts back free since it is your poor business practice that caused the problem. I see the items not being supplied are still listed for sale on the website. Order # ZP2412121322538614
Reply from Rosegal2025-01-01
Dear Customer，
Thank you for your feedback.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.
We have checked it and found that our colleague has explained the issue clearly and provided the solution in the ticket PT24123100044 and waiting for your decision.
Could you please check it and then kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
Matching dress and shirt I ordered a matching shirt and dress 2…
I ordered a matching shirt and dress 2 weeks ago and still haven’t received a tracking number Just wondering if you can give me details on my order. Thank you. Shannon Fink Waterloo Ontario Canada
Reply from Rosegal2024-12-12
Dear Shannon,
Thank you for your review.
To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z"plus 16 digits, you can also contact us by email [email protected].
Thank you for your patience.
Best regards
ROSEGAL Customer Service
I ordered a dress and I didn't like the way it looked so i requested yo send it back they said fine but had to follow the directions to a tee and pay for return shipping they are saying they never got it back so I had to pay to receive and then pay to ship it back no return
Reply from Rosegal2024-12-08
Dear Debbie,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.
I have marked your ticket as top priority, our after sale colleagues will reply to you within 24 hours through email.
We suggest you can check it and then reply to us in the email.
Thank you for your collaboration.
Best regards
ROSEGAL Customer Service
Why this dishonest company enjoying robbing customers.When there is a problem regarding an issue on the items I bought from them although I sent them pictures as proof.They don’t agreed to refund me .I have to go to their ticket number or case no:I can’t get through to their customer services.I’m not the only one who have problem with ROSEGAL company there are other customers who been through the same as me.There is a company called TEMU this is the best one each time when something goes wrong or you change your mind when you asked for a refund there is no problem at all .Once they received your return parcel they refund you straight away or you wish to be credited into your account.ROSEGAL is a scammer company be careful before buying from them.
Reply from Rosegal2024-11-12
Dear Customer，
Thank you for your review.
We have checked it for you and our after-sale team has provided the full refund option for you but we does not receive your reply, we have informed to them about your request and we are arranging to refund you fully to your original payment account now.
We suggest you can pay attention to your account balance and receive the refund as soon as possible.
Thank you very much for your understanding.
Best regards
ROSEGAL Customer Service
Do not buy from them they are scammers.I place two orders for two dresses size M .I received one size S and size L one dress stitches started coming off on n the waist and the other dress one side is longer than the other side .I sent them pictures to prove to them with no response.It’s very hard to get through to their customer service.I sent dozens of emails.At last I received a reply they said they are happy to refund me in half and the other half will go to charity.I replied I do not wish to give to their charity as here in UK I contribute to cancer research.Since then I received no reply from them.Please be careful they are scammers.
Reply from Rosegal2024-11-09
Dear Customer，
Thank you for your feedback.
Please note that we just can ship the items you ordered, we suggest you can also check the size carefully before we ship your order out.
We are sorry to hear about this order issue and we have informed to our team about your request, we noticed that our after-sale team has provided the new solution for you in the ticket E241103000010 and waiting for your decision.
Could you please check it and then kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
I placed two orders for two dresses one of them the stitches on the waist starting coming off the other dress one length is longer than the other side.They told me I could keep both dresses and they will refund me half of my refund .I told them I am not happy with the dresses I want a full refund.And also it’s not easy to contact them their website is useless each time I entered my email and password it follow with an access code when I entered the access code 12 times it’s still not working.They make life very difficult for customers when there is an issue.I am very disappointed I shall make sure never buy from them again.The problem still hasn’t sorted out.I have sent them pictures for both dresses I got nowhere .Everyone out there be careful when you buying from them.Why do they give you a ticket for your enquiry and also there is a time limit you have to reply otherwise once the time is expired you have to restart from fresh .They make life difficult for customers when there is an issue.I’m getting no where from them.Once again everyone out there think twice before buying from ROSEGAL as I do not wish you to go through into same situation as me.
Reply from Rosegal2024-11-09
Dear Customer，
Thank you for your feedback.
We suggest you can change the browser and then try again to check the recent reply in the ticket, please rest assured that we can solve it for you until you are satisfied.
We noticed that our after-sale team has provided the new solution for you in the ticket E241103000010 and waiting for your decision.
Could you please check it and then kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
What a runaround. The men's Medium was much too small for my usually medium size husband and I asked if they could replace it with a large or extra large; they said yes and had ME PAY to return the shirt, then they said they didn't have the size I wanted. They should have set it aside when I requested the exchange, but then I saw it on the website again so I asked to have it sent; they said I have points I could use towards it but the points didn't work and it was going to cost me more than before to get the same item. They said to send a screen shot to prove that it was coming up at a higher price (they apparently thought I was lying??!) after I told them that the screen shot would not "PASTE" onto the screen available, so I copy/pasted all the wording from the invoice to show that it was coming up at a higher cost. They simply sent back the same frustrating email, again, asking for a screen shot, after I told them it didn't work on my device. I asked them several times to call me so we could get this cleared up quickly, as using email wasn't accomplishing the order, things needed to happen in real time, when I could order according to what they had in stock. They told me again that they didn't have the men's shirt in the size I wanted again, although I had asked for large or extra large, and I could clearly see they were both available on the website. I actually placed an order that SHOWED UP AS HIGHER COST THAN WHAT I PAID BEFORE, then I told them to look up that order number (which was not paid yet) so they could see it, and they did not respond to that at all, which could have solved the issue. I have used that order number as a reference number in this form.
My first time ordering from this company, and it was DEFINITELY the most frustrating experience I've ever had, and I order a lot online.
What a joke. Obviously they have lovely looking clothing, but it sure isn't worth the terrible customer service. Do yourself a favor and take a pass on this company. They ask for "date of experience" in this form; this started in August 2024 and it is now Oct. 16th 2024, still no satisfaction and I have given up on them.
Reply from Rosegal2024-10-16
Dear Customer,
Thank you for contacting us.
We apologize for any inconvenience.
We are sorry that there is no phone service now, if you want to solve the order issue, you can contact us in the email directly.
The email account is [email protected].
As for the new order, we have checked it for you and the price for the outfit is same and please pay attention to your order details to confirm if it is the different currency, hope it is clear to you now.
As for the after-sale service, we will also inform to our colleague to improve it and explain the order issue clearly in the future.
Thank you for your collaboration.
Best regards
ROSEGAL Customer Service
Item was not sent and now according to them item was returned Paypay dispute opened and they are refusing to refund unless I close the dispute.
Reply from Rosegal2024-10-12
Dear Customer，
Thank you for your feedback.
We are sorry to hear about this order issue and we have informed to our team about your request, we will solve it for you in the ticket AT241009001533.
Could you please check it and then kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
I ordered a very large order. They broke it up into two packages. The first package was trackable and was delivered with no issues. The second package seems to have never left the warehouse. Each time I have contacted customer service I get a different automated response. And none of them coincide with the previous response. They have admitted that the second part of my order had not left the warehouse in One Note and in the next response they told me they needed all my personal information so they could trace the package.. I was also told that it might be stuck at the border I may have to pay more money etc etc. I do not believe that this is the case because if it was stuck at the international border and more money was needed then that would have happened with the first package of the two part order. I have ordered from this company before and had no issues. But I will never order again I am out $150. All I wanted was a refund on the second part of my order that has no tracking ability. When trying to track the order from the number they gave me it says right out that order does not exist. I was also told to check with all of my local offices that deliver items. Well that might be possible if I knew which one was delivering it but where is there is no tracking information. I'm not going to call the 200 delivery places in my area. That is absolutely ridiculous. They need to get their customer service together and figure out when they send someone an already computer response they should coincide with the previous one..
Reply from Rosegal2024-09-28
Dear Tracey,
Thank you for your message.
We are sorry about this order issue.
Our team has reviewed your case and will solve it in the ticket E240917000019.
Meanwhile, we will make sure it does not happen in the future.
We look forward to hearing from you soon.
Thank you for your patience.
Best regards
ROSEGAL Customer Service
We have ordered 4 matching outfits. We received an email advising some unavailable so we replied with next preferences. We have heard absolutely nothing back from them. We need to know what and if we will receive items paid for. Multiple emails and absolutely no response at all
Reply from Rosegal2024-09-19
Dear Customer，
Thank you for your review.
We are sorry to hear about this order issue and we have sent the email to you to solve it quickly, the ticket ID is AT240919000001.
Could you please check it now and then kindly reply us?
We are looking forward to hearing from you.
Thank you very much for your understanding.
Best regards
ROSEGAL Customer Service
The company is super sketchy don’t buy from them! I just purchased a matching outfit for my husband. Package arrived late- I tried to return it not even opened and they sent me a link for their “return address” which was like pulling teeth to get from them and when I paid $15 to ship it they denied my refund! They are very unprofessional and definitely the worst people to buy anything from! Do not buy from these people!
Reply from Rosegal2024-09-03
Dear Brittany,
Thank you for your message.
We apologize for any inconvenience.
Our team has reviewed your case and replied to you in the ticket E240810000017, if you return to us, please tell us the return tracking number in this ticket so that we can solve it for you quickly.
Could you please check it now and then kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
I got my order just fine. Not sure what the negative feed back about but I everything in a timely manner and quicker I expected. Pretty good considering my items came all the way from America. I ordered a Dress and a coat.
Hello i just received my order almost 3 weeks after ordering. I need to send an item back. But i do not received a response to my emails. Poor customer service.
Reply from Rosegal2024-08-24
Dear Miriam,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.
We are sorry that we can not find any order in our website via your name.
To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.
You can also contact us by email [email protected].
Thank you for your collaboration.
Best regards
ROSEGAL Customer Service
I ordered a matching dress and shirt on Aug 15th and they took the money out of my account and then I got a email saying it was cancelled just making sure it got ordered
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