At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
Is Rosegal legit?
Rosegal (rosegal.com) has a 3.1 out of 5 rating on OK.one, based on 848 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-10-24.
One of the best size inclusive brands I’ve tried. My bust is 56”, and despite what the size chart shows, the clothes have enough stretch that I can wear the 2x (rarely), and 3x (always).
My friends whom are size 32-34 (6x) in other brands, have been able to wear the 4x, and 5x because of the stretch.
I wish more brands had this kind of stretch to their clothes.
Aside from the fact that we can actually fit the clothes, wearing styles that are often hard to come by in true plus size, but the price…. The price helps keep fashion accessible. Not everyone can afford to spend hundreds of dollars on just one piece to wear a million times and get your bucks worth. Especially with plus size clothes, too many other brands pride gouge to the point where I need to save up just to get a bra!
The majority of my clothes are from here, and I have zero regrets. It fits, and it’s affordable.
This is an awesome shirt!! It fit perfectly and I got lots of comments about how pretty is it! It really is an elegant looking piece of clothing when I wear it I feel fancy! It is also extremely soft and comfortable and the cold shoulder keep you cool in the summer.
I'm a big girl, so finding cloths that not only fit but flatter can be challenging. They are comfortable, flowy and pretty. I have 6 or so and getting more!
My order has been processing for 3 weeks. I have reached out to the Rosegal twice for a shipping ETA and have gotten no response.
Edited from 1 star to 3. I was finally able to get ahold of someone and got a refund for my purchase. It seems one of my items was out of stock and instead of contacting me with options my order just sat in limbo. The reason for the change in stars is because once I did get ahold of someone, the service was fast and friendly.
Reply from Rosegal2024-03-20
Dear Customer，
Thank you for your review.
We are sorry about this issue.
Our team has reviewed your case and explained it in the ticket, we noticed that the order was cancelled and refunded successfully now according to your request.
We will improve the service and we will do better in the future.
Thank you for patience and understanding.
Best regards
ROSEGAL Customer Service
I ordered some clothing for work. Unfortunately, they were sent and delivered to the wrong address. When I contacted Rosegal, they informed me "It's your fault for not making sure your address was correct"
First of all: I updated my address and phone number.
Second of all: When the package was delivered, whoever received it, did not return it to the Post office.
Third: Rosegal Refuses to Reship my purchase or Refund my order. Rosegal told me to contact the Post office, got to the address where the delivery was, and retrieve it myself. I live in Texas! Driving across Texas to go get a package is easier said then actually done! Texas is a dang country all by itself. It'd be easier to drive across Connecticut than to drive across Texas!! My order has been delivered to an address 8 hours away from me! Whoever received it, did not return it!
Of course Rosegal does not have any phone numbers to speak to a representative. Not to mention they probably don't have any one who understands English! Do not purchase from Rosegal until you Make sure they have your address, phone number, and everything correct!!
Reply from Rosegal2024-02-06
Dear Customer,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.
To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.
We are sorry that we have no phone service now,you can also contact us by email [email protected].
Thank you for your patience and collaboration.
Best regards
ROSEGAL Customer Service
Perfect clothes for plus size women. I LOVE that you can not find their styles anywhere, and you can find really trendy and alternative clothes that are hard to find for curvy ladies and the quality is amazing. Affordable and true to size as well.
The clothes have been nice quality, and as long as you pay attention to the measurements of each individual item, you can work out the sizing accurately. I like the fact that they have more "alternative" items in plus sizes. And longer tops! Delivery takes a couple of weeks but that's to be expected since it comes from China. I have ordered multiple times and never had any issues.
Can’t unsubscribe, keep doing it and still getting email
Reply from Rosegal2024-01-21
Dear Andrea,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.
We received the feedback about your email address and we will help you to unsubscribe from our mailing list, please rest assured.
Thank you for your patience and understanding.
Best regards
ROSEGAL Customer Service
Refunds or exchanges are impossible- dont waste your money
Reply from Rosegal2024-01-17
Dear jacinta,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.
To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.
You can also contact us by email [email protected].
Thank you for your patience and collaboration.
Best regards
ROSEGAL Customer Service
I thought I was getting a great deal on dresses on Black Friday.
Their size chart is off.
Some dresses were nice some didn't come at all.
I was charged for the entire order even tho only some was shipped out.
No updates on anything.
Then a month later, Christmas eve, I get another charge from them.
I emailed them and they said it's not them. But it is. The website says it's not them and the email says it is them and that'll they're sorry all my stuff didn't come and they refund me. When that wasn't even my complaint. I was aware shipping would take forever and possibly come in pieces. I wasn't aware that extra charges would be occuring without my knowledge or consent.
I read things about how this site will allow you to get scammed and not care. I should've listened to those comments instead of the few good ones.
That's my dumb hopeful ass fault. Don't let yours get fooled too. Shop local! You'll get better quality maybe for more expense but you'll feel safe and secure and like you've done something good. Instead of worrying you've got completely ripped off.
Reply from Rosegal2023-12-31
Dear Customer,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.
To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.
As for the payment issue, please send the screenshot which can show the issue clearly to us, we can look into for you and then explain it for you in details.
You can also contact us by email [email protected].
Thank you for your patience and collaboration.
Best regards
ROSEGAL Customer Service
Rosegal never disappoints! There dresses are fun and flirty and I get compliments every time I wear one!
They have great customer service and fast delivery!
This is my 5th or 6th order and I’m always impressed!
Thanks Rosegal!
Absolutely LOVE this company and their variety of plus size clothing! They have so many amazing styles for so many different body types and I have loved every single item I have bought from them.
10/10 recommend them! <3
I’ve been a customer at ROSEGAL for one year. I’ve never been disappointed. The company is super kind to people who want good fashion for a good budget. Not to mention the points you can earn for a discount. With regards to the sizing, I find it is quite accurate and also a lot of the materials are stretch, but besides that is always good to read the product description before ordering. Always impressed about the different styles and the fabric of their products.
I've ordered from Rosegal twice now and I'm very satisfied with my items. It's a very affordable plus size brand that offers sizes up to UK 32 I believe. Clothes actually fit and look exactly as seen on the pictures! I will definitely order again !
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