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Shopping & Fashion

Rosegal

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848 reviews

3.1848 reviews
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About Rosegal

Data updated
Website
rosegal.com
Category
Shopping & Fashion
Location
China
Status
Unclaimed
Last 12 months
8 reviews
Replies to negative
99% (341/343)
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About this business

At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.

Is Rosegal legit?

Rosegal (rosegal.com) has a 3.1 out of 5 rating on OK.one, based on 848 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-10-24.

What people say

Stay Away!

This review is both about my last item purchased and the extremely poor customer service that is now non-existent! My last item is completely unwearable! It is very poorly made. The front is huge when zipped up but the back from shoulder to shoulder is tight and will rip as as soon as I move my arms. The fabric is nothing but a very thin shirt with an extremely oversized hood. It is not a light jacket as I thought it would be. I have been trying to submit a RMA since I received the item end of November/beginning of December. I was finally able to submit an RMA on 12/14/22 after several failed attempts and I got an email from Rosegal replying that my question had been answered. But when I click to see the response the website and the app just shows an error message "Question not found". I can no longer reach customer service for anything. I have tried several times to submit a ticket (RMA) for this item and the same message comes up..."Question not found" or "RMA already submitted". This company no longer has a way to communicate with them. I have tried Messenger as well and no one will help. Presales questions only with Messenger. They only advised I submit a RMA which I have done and can't do again on this specific item! Absolutely no one is willing to help with my problem from this company. I have been able to communicate with customer service in the past over items (purchasing from them for almost a year) but now there is NO WAY to reach anyone! This company has lost my business! MY ADVICE...STAY AWAY!

Reply from Rosegal2023-01-01

Dear KAT, Thank you for your review. All of our items follow strict quality checks and we always aim for our items to meet our customer's satisfaction. We regret to hear that you have the quality issue. Please check our warranty policy here:https://www.rosegal.com/warranty-return/ Our team has reviewed your case and send you a message in the ticket. Could you please kindly reply us? Awaiting for your reply. Best regards ROSEGAL Customer Service

You have got to give try!!

I bought some festive outfits for the Christmas season and I am highly impressed with them all. They have high quality fabric, stretchy and comfortable and very plus size friendly. I’ll happily recommend them to any of my friends or family that are plus size and are looking for affordable and stylish clothes.

Big fan of this brand

Big fan of this brand. Took a chance a few months ago and bought a dress. I loved it so much that since then I have probably purchased around 15 additional items that cost/alternative range is amazing. I honestly think it’s the best place to go to if you want to buy alternative clothing. With regards to the sizing, I find it is quite accurate I always order my normal dress size. A lot of the materials are high. Stretch always good to read the product description before ordering.

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