Yet another person that's been scammed by Adobe
Yet another review to add of having cancelled my "free trial" and then being tricked into another slightly differently named subscription. Who at Adobe thinks this deception tactic is a good idea? I signed up for a free trial ending June 12th. On June 9th, i cancelled it (after a LOT of time wasted trying to find the cancellation area). I got a cancellation notice saying my service would end on that same day. However, today i noticed they charged my bank card on June 13th. I logged back into my account and see that they have not honored the cancellation, and my subscription is still active. Yet now it is called something different to what I cancelled?? Seems they may have tricked me somewhere along the lengthy cancellation process, with endless pop-up windows and Ryanair-type "are you sure", "would you like this instead" messages, which are deliberately designed to be confusing so you accidentally click on something that looks like a cancel button but turns out to be something else. Absolute scam - can't believe this isn't an illegal practice. Luckily I paid on my Amex credit card, and they are usually really great at sorting out these disputes so consumers get their money back from unscrupulous and dodgy vendors.