Good luck receiving your product
Good luck receiving your product! I placed an order, on Feb 7th, for the Cupids V3 product. It seemed to ship quickly, then stalled in Newark, CA on the 12th. After a few days of no movement, I reached out to Cupids Support @ their support email address. The 1st response was literally the individual, Chelsea, responding with my tracking number and a link to where I could receive tracking information. As if I did no have that already. When I explained that I clearly was able to find the tracking information, I received some nonsense about how this could happen, with the shipper (Amazon Logistics), but not to worry. Later, I received another email telling me that it was still on time, and even though shipments are usually "4-7 business days (Potential Extended Delivery Times 8-12 business days". I gave it a few days, and checked again, still no movement. I finally reached back out and received the following responses: "Hello Jasen, I can see how important this is to you. Please be advised that once a package is with our shipping partners, we no longer have direct control over the exact delivery date or time. Due to a high volume of orders, carriers may experience delays in scanning packages into their system. Current weather conditions may also be impacting transit times. Thank you for your patience and understanding! If you have any other questions, don’t hesitate to open a new ticket — we’re always happy to help! Best regards, Vanessa" "Hello Jasen, Thank you for the feedback. You've made your point clear, and I will move past the general explanations regarding the carrier. To ensure this doesn't drag on indefinitely, let’s set a firm deadline: If the package has not arrived at your door by Sunday, please let me know. I appreciate your patience as we reach this final deadline. Should you require any more help, please feel free to contact us. Best regards, Vanessa" Completely taking no ownership of the situation, what so ever. My next email, in response was" "I have a better idea. How about reaching out to the company Cupid's has decided to contract with, no doubt with the focus on keeping its bottom line as low as possible, because it sure as hell was not a customer satisfaction driven decision, and find out WTH is happening with this shipment. As opposed to suggesting that I wait, even longer, before the company that sold the product pretends to be even remotely concerned. Oh, and respectfully, I thought I asked that your next correspondence have a little less of the "we don't give a F" tone to it. Best regards, Jasen Stagner " Finally I received: "Hello Jasen, I totally understand your concern and want to make this right. To resolve this for you immediately, I would like to send you a brand-new replacement order at no cost. > Could you please confirm your complete shipping address and phone number? Once I have those details, I’ll get your new shipment processed right away. We look forward to hearing from you! If you have any other questions, don’t hesitate to open a new ticket — we’re always happy to help! Best regards, Vanessa" I responded with: "Confirm a replacement order of what? Ensure that you are NOT sending it via the same logistics methods. " I have received no response since. It is extremely clear this company's primary focus is far from customer service, or satisfaction. Purchase at your own risk. UPDATE: Apparently, they have identified an issue with their shipping partner. What does that mean for their customers? Nothing.. just a longer wait period...(see below) Hello Jasen, Thank you for getting back to us. As mentioned previously, the tracking for your order was last updated on February 12, 2026. We are currently conducting a formal investigation into why the shipment has been delayed. We are in direct contact with our shipping team and will provide you with an update the moment we receive more information. Thank you for your continued patience. If you have any other questions, don’t hesitate to open a new ticket — we’re always happy to help! Best regards, Vanessa 02/23/2025 Received an email, this morning, that they were sending out another shipment and that I should receive it in 5-7 days. However, I have not seen any new tracking information, yet. My belief is that they are just trying to buy a little more time so they do not have to refund my original purchase. Will update.