A very professional, reliable, travel agency
By now, I have used TravelChinaGuide services (both tours and train ticket purchase) a few times in the last 2 years, and each time their service has been absolutely outstanding and impeccable. They have always met or exceeded the quality promised via their website. The interaction with them is remarkably smooth: procedures, terms and conditions of their tours and other services are clear. Information on their website is comprehensive, clear and easy to navigate. Communication with their agents is pleasant and they are very polite, kind and helpful. Response by their agents was very prompt in all cases. For the tours (I have taken 4 so far, in Xi'an and in the Guilin area) they always provided perfect and timely organization: notification of all steps was given exactly when announced; the Guide always showed up at our hotel exactly at the time expected; the trips developed according to schedule and plan and a couple of contingent unforeseeable situations were handled and solved promptly and satisfactorily by the Guide. All the Guides who led these tours were absolutely professional persons: knowledgeable, informative, helpful but also friendly, lovely, charming - and discrete. In one occasion (tour of the Longji Rice Fields) I had one of the best meals I have ever had - anywhere in the world - at a modest family restaurant in a remote village. I really appreciated the chance TravelChinaGuide gave me to sample authentic, not tourist-oriented or tourist-capturing, Chinese food. Some of the places I visited with TravelChinaGuide are remote and pristine places of stunning beauty and impressive cultural significance - and this is not merit of TravelChinaGuide, but their merit is to offer these small-group tours which allow us tourists to really take in the beauty of the places and savor and perceive people's culture without invading their territories with big, loud hordes of tourists. Their train booking and ticketing service, which I have also used a few times, both with delivery of the tickets at a Hotel and with pickup at a ticket window in a Railway Station, is impeccable as well.