There is no Tech Support, even for known problems
I am pretty good with software but still ran into glitches in the Trust and Will, basic documents for setting up a will and my children. I contacted Support and got the "clear your cache" and other basics. They then gave me "work-arounds" for a problem they know they have and when that failed, I was referred to "Tech Support". All I ever heard were crickets. Never a word back. I gave up. $400 wasted.