Greatly improved over the years
When I read all those complains about customer service, I can tell they were not around at the beginning. I'm a really old customer (about 7 years?), and at that time they didn't had a real customer service like they do now, they even couldn't read/writte english! I remember I had an issue regarding an order out of stock (their website was awful and always outdated, I have to say) and they didn't get it at all or maybe they just didn't cared, so I received a cheaper brown-ish pair of lenses instead of the expensive yellow ones I ordered, oh, and they kept the rest of the money with no apologize at all. I wish I still had that mail, but I'm talking about 2009 perhaps. My point is: despite that matter I remained loyal to the brand and since then I've seen it grow over the years, and from scratch, now they have an excellent website and customer service, because whenever I have an issue they answer almost inmediately and yes: they do speak english. The only reason I can't rate it at 5 stars it's because they don't have express shipping to Mexico even when they tried it in january with Aramex, something that never worked (because I wanted to use the service) and they just told me it wasn't working at the time and some days later they just removed the option from their site and they never talked about it again. Also I'm dissapointed to see Paypal has gone and they just keep changing payment from Skrill - or whatever their name was - and now they don't have a sponsor at all. Paypal made me feel more comfortable. After all this time, I want to thank you for being my #1 circle lenses provider Pinky Paradise!