84 on Social Security!
DECEPTIVE ads, deceptive return policy, hard to reach customer service. Truly wanted these to work unfortunately I have a problem with one of my ears and they cannot be used. FINALLY reached Customer Service and they offered to send a set of Over The Ear hearing aids to try. Nice offer which I accepted. Unfortunately same problem. When again, able to get through to Customer Service the refund process is DELIBERATELY MADE TO BE HARD AND EXPENSIVE. The requirements are shown below: ********* Please use USPS (other couriers, such as UPS/FedEx, may return the package, causing delays). Send the item back in its ORIGINAL packaging with ALL inclusions. Clearly write your Name and Order Number on the package. Before shipping, kindly take a PHOTO of the package and email it to us. Once shipped, please SEND US A PHOTO OF YOUR USPS RECEIPT showing the tracking number to their company e-mail. (which is not allowed to be shown in this review due to policy) **************** My hearing aids were shipped in a box 12 x 9 1/2 x 3. The other set came in a box 4 x 4 x 3. Both needed to be sent separately. Cost $$$, and that did not include the inconvenience and stupid photos and e-mails afterwards. This is definitely to STOP people from returning and getting a refund. As a side, I was told by Customer Service they do NOT refurbish and resell returned aides which are shipped to Canada! The website says they want us to be satisfied and if not "WE DO NOT WANT YOUR MONEY". Sorry that is a misleading statement and they definitely do want your money. If you do not wish to send them back due to cost/convenience they offer you a partial refund. I spent $423.63 and was offered a refund of $296. A loss of $127.63. On S.S. I this is a huge amount to lose. I decided to take the loss and accept their offer of $296. It is now 8/17/26 and I am still getting e-mails from Customer Service about the refund. Seems they are unable to read the YES, I accept your $296 refund; and have questions about do I want to get a refund? At this time I have said YES in 3 separate e-mails. Also due to my earlier poor review received an e-mail on 7/30, saying give them more info. about my experience and they would respond. Did, and of course NO RESPONSE. My advice is avoid Nebroo entirely. I am sure some people are happy with their aids but if you are not...