Improve your hearing without breaking the bank - For Americans with mild to moderate hearing loss: without a prescription, costly audiologist visits and expensive hearing aids. You are just one step away from Hearing clearly again. Americans that suffer from mild/moderate hearing loss don’t need to visit a doctor or spend thousands on hearing aids anymore.
Written by the business, not verified by us.
Is Nebroo legit?
Nebroo (nebroo.com) has a 3.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 30% give 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the helpful and professional support team, noting that staff members are exceptionally patient, polite, and courteous when addressing questions and resolving problems. Many people truly appreciate the reliable and effective assistance provided for troubleshooting technical difficulties, answering detailed questions quickly, and arranging prompt product replacements.
However, some customers also noted frustrating challenges when trying to reach support by phone, mentioning excessively long wait times, unreturned emails, and dropped calls. Furthermore, several reviewers experienced ongoing difficulties with unexpected product performance defects, uncomfortable device sizing, and ultimately receiving their full refunds.
Auto-generated from all reviews of this business. For reference only.
The person who spoke with me was Reg and she was a BIG help to me! I had a lot of questions about whether to keep the hearing aids when I don't need them
all the time. I wasn't sure if I was using the right domes or when and how to clean them; I also wasn't sure if they would work for me because I live alone and don't need to be wearing hearing aids all the time. I wondered if they would work for me. I gave her several situations where they would have enhanced my hearing, but those are sporadic, and i questioned if they would work if you don't wear them enough to let your brain adjust to them like it says in one of the handouts accompanying the hearing
aids. She made me feel comfortable incorporating them into my life the way I want and asking questions that I needed to have answered to be comfortable wearing them.
Thank you!
Do not buy from this company. I purchased the in ear hearing aids with the upgraded blutooth function. The hearing aid was too big for my ear canal and all I got was feedback from the hearing aids. They could not be adjusted to my needs. I reached out to customer service. First, I called three time and was on the line for well over an hour each time. Two of those times my call was disconnected and one I was forced to leave a message. I have a strand of emails that date back to June promising to send me the behind the ear hearing aids to try and still have not received anything. They promise a no questions asked return policy, but that is not the case. THE WORST CUSTOMER SERVICE EVER!!!
I wanted to return this product since it did not work for me, and I I got no reply from them at all Terrible and non-existing customer service! Very bad company. Do not get it's products!
Nebroo says 120 day full refund if not satisfied .
Thats false … I got my Nebroo infinity nothing worked could not get them to perform tried all ears buds . Upon requesting refund I played email tag , they were trying to upsell , I said no I want my full refund . They gave me an option they wouldn’t let me return them for full refund but told me to give them to someone & only would give me 50 % refund …. SCAM !!! They were tunnel sounding loud on low volume setting .. bad costumer service !!! Stay away
I ordered my hearing aids and paid for them over a month ago, haven't heard from him.tried to get them on the phone I waited on my phone over an hour still they didn't answer, but kept saying will be with you shortly. I would love my hearing aids,or my money back?
I was having trouble with my new hearing aids and called Nebroo to return them. Luckily Larry answered my call. He very patiently walked me through all the steps from getting the correct fit, testing all 6 volumes, to understanding and testing the 4 levels of locations. I could not have found a more knowledgeable tutor. I am very happy with my Nebroo hearing aids now!
I have tried to contact them for a RRR 6 times and held on hold for 30 + minutes.with no answer. I have sent 2+ emails with my order #404642.and contact info and still no response.. I would never deal with them again.
I wrote a email and never got a reply for the return information needed to send hearing aids for a refund so I decided to give them a call. After calling and waiting for OVER an hour on Nebroo phone number, They actually hung up the phone. Service is the worst. BE ADVISED DOCUMENT EVERYTHING>
I had tried out my new hearing aids for a few weeks and was having serious problems with the jungle coqui frog background noise so I called customer service and Larry was my customer service agent. He listened to my concerns and then talked to his supervisor and came back to me and said he is going to send me an upgrade version for me to try that will cut down on that background noise. That was way more than I had expected to happen and I am seriously super happy about getting to try something that hopefully will work for me. Thank you Larry.
When the product was delivered, I found that the package had been tampered with, so I immediately contacted customer service.
The representative was very helpful and promptly checked whether I was eligible for a replacement. He handled the issue quickly and efficiently, so I’m now waiting for the replacement, which should arrive in another 10 days. I was relieved to know that I would not lose the money I paid for the damaged product.
The only issue was that I had to wait on the phone for about two hours before I could speak with a representative. The customer service response time could definitely be improved.
I purchased Nebroo hearing aids for my husband. He tried the pair that I picked but was not satisfied with them so I started the return process. Maria, from customer service, helped by offering several suggestions to address fitment and other concerns. In the end Maria provided an alternative pair for my husband to try at no additional cost. I am happy with choosing the Nebroo company and I believe that their products are the best according to my research on hearing aids.
I was impressed with the offer to replace my aids with smaller ones at no extra cost. This has been a quick and seamless action. Earlier calls were missed while I was with a doctor. The email was much easier. Thanks again.
I decided to return the hearing aids, and it has been a very frustrating experience. As I write this, I am on hold for 30 minutes now. I have tried emailing to received a return code only to be told I have to wait for a response from the "dedicated return team." It's been a week--no response. Very unprofessional, very unhelpful. I'm considering a fraud report to my credit card company citing Nebroo's incompetence.
Audien Hearing
Oricle Hearing
Vivtone Hearing Aids
ReliveX
SmoothSpine
Hike Footwear
X All
Alevia