Audien Hearing (audienhearing.com) has a 4.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
D
Daniel Baker · 2 reviews · Experienced 2026-08-04 ·
★★★★★
Efficient And Knowleddgeable
Efficient, Friendly, Knowledgeable, and took care of my problem the first time. This was my 5th phone call and he knew how to solve my problem. He did not pass me off to another associate like other did. Please hire more employees like him
Reply from Audien Hearing2026-08-04
Hello Daniel,
We are especially grateful to hear that our representative was able to resolve your concern on the first call and provide the knowledgeable, attentive support you had been looking for. We know how valuable it is to have someone take ownership and see things through, and we are thrilled your experience ended on such a positive note.
Thank you for your generous feedback and for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
T
Thomas McGrath · 1 review · Experienced 2026-08-04 ·
Great meeting! Charissa was on time and was very patient and knowledgeable while walking me through the presentation. She answered my questions clearly and was helpful with changing the ear dome size to get the right size for me. Helpful with how to change wax guards and the importance of regular maintenance. A very positive experience.
Reply from Audien Hearing2026-08-04
Hello Fanchea,
Your thoughtful review truly means so much! We are delighted to hear that Charissa made your appointment both informative and enjoyable. Taking the time to ensure you found the right dome size, understood how to replace the wax guards, and felt confident about maintaining your hearing aids is exactly the experience we hope to provide.
We are grateful to be part of your hearing journey!
Warm regards,
Specialized Care Team
Audien Hearing
Hello Lula,
Your kind words put a smile on our faces! We are so pleased to hear that Charissa made your experience a positive one. We will be sure to share your thoughtful feedback with her, it will mean a lot.
Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
H
Howard Hillelson · 4 reviews · Experienced 2026-08-03 ·
★★★★★
VERY HELPFUL AND FRIENDLY
Received great help, very friendly. Thank you so much for all the help!!
Reply from Audien Hearing2026-08-04
Hello Howard,
What a joy it is to receive your feedback! We are so glad our team could provide the support you needed while making your experience warm and welcoming. Your appreciation means a great deal to us.
Thank you for your kind words and for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
L
Lisa Shields · 1 review · Experienced 2026-08-03 ·
★★★★★
Great customer service
Great customer service and very patient.
Reply from Audien Hearing2026-08-04
Hello Lisa,
It is wonderful to know you had such a positive experience with our team. Providing thoughtful support with patience and care is at the heart of what we do, and we are grateful that it made a difference for you.
Thank you for your kind feedback and for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
D
Dougzed · 5 reviews · Experienced 2026-07-31 ·
★★★★★
Competent, professional help to replace a lost case
Just got off a support call with Alan. My wife lost the case to her hearing aids, and I knew I had purchased some kind of replacement coverage, but couldn't find the record of it. Alan found it right away, and took care of getting us a prompt replacement. He was very pleasant and professional to deal with....and thank GOD I didn't have to sit through endless prompts to get a live human being. He came on the line right away.
Reply from Audien Hearing2026-08-01
Hello,
Thank you for sharing such a wonderful review! We are so pleased Allan was able to quickly locate your coverage and arrange a replacement case without any hassle. It is especially rewarding to hear that the process was smooth, personal, and that you were able to connect with a live representative right away.
We truly appreciate your kind words and will be sure to share them with Allan. Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
P
Phil Perry · 1 review · Experienced 2026-07-31 ·
★★★★★
Some of the Best people work at Audien
I believe Mr. Calro Martinez is the best customer service agent I've ever worked with any company.
Reply from Audien Hearing2026-08-01
Hello Phil,
Your review truly means a great deal to us. Hearing that Carlo stands out as one of the best customer service professionals you have ever worked with is an incredible compliment. We are proud to have team members who are dedicated to making every customer feel heard and supported.
Thank you for your generous words and for choosing Audien Hearing. We will be sure to share your wonderful recognition with Carlo!
Warm regards,
Specialized Care Team
Audien Hearing
Hello Bramadath,
Your enthusiasm made us smile! Thank you for your wonderful feedback. Knowing you had such a positive experience with our customer service means a great deal to our team, and we truly appreciate your support.
Warm regards,
Specialized Care Team
Audien Hearing
D
Dave · 2 reviews · Experienced 2026-07-31 ·
★★★★★
Great products and support!!!
Audien worked with me diligently as I started in the hearing aid world. I bought the Atom One, learned a lot, and through an online meeting and phone calls with a personalized service rep (Carlo aka Coco), I worked my way to Audien's top of the line unit; the Audien Ion Pro 2. They are GREAT. Between the outstanding product and unmatched support, I've enjoyed every step of the process.
Reply from Audien Hearing2026-08-01
Hello Dave,
What an incredible journey, thank you for sharing it with us! We are thrilled to hear that Carlo provided the guidance and personalized support you needed as you explored different hearing aid options. Knowing you found the perfect fit with the ION Pro 2 and enjoyed every step along the way is exactly what we hope for every customer.
Your thoughtful feedback means the world to us, and we will be sure to share your wonderful recognition with Carlo. Thank you for being part of the Audien Hearing family!
Warm regards,
Specialized Care Team
Audien Hearing
T
Talmadge Shifflett Sr · 1 review · Experienced 2026-07-31 ·
★★★★★
I had a set of Ion hearing go bad
I had a set of Ion hearing go bad. They contacted me after my email and went through the areas of possible concern on the hearing aid. After all checks showed the hearing was bad they set me up for replacement. They are replacing it with the more advanced new models.
Reply from Audien Hearing2026-08-01
Hello Talmadge,
Thank you for taking the time to share your experience. While we are sorry your ION hearing aids developed an issue, we are pleased our team was able to thoroughly evaluate the problem and quickly arrange a replacement. We hope you enjoy the upgraded model and that it provides an even better hearing experience.
We truly appreciate your trust in Audien Hearing and thank you for giving us the opportunity to make things right.
Warm regards,
Specialized Care Team
Audien Hearing
J
Jim Loud · 4 reviews · Experienced 2026-07-30 ·
★★★★★
Very good suppor.
Great support
Reply from Audien Hearing2026-08-01
Hello Jim,
It is wonderful to know our team provided the support you were looking for. Your positive feedback is greatly appreciated and reminds us why we are committed to delivering the best possible experience for every customer.
Thank you for your trust and for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
V
Virginia Hoeder · 1 review · Experienced 2026-07-30 ·
★★★★★
The person that answered my questions…
The person that answered my questions was knowledgeable and helpful.
Reply from Audien Hearing2026-08-01
Hello Virginia,
Thank you for your thoughtful feedback! We are delighted to hear that our representative was able to answer your questions with confidence and provide the support you needed. It is always our goal to make every interaction informative and enjoyable.
We truly appreciate your support and thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
J
Jerry Stein · 1 review · Experienced 2026-07-31 ·
★★★★★
Kendal
Kendal, was very helpful in answering my questions
Reply from Audien Hearing2026-08-01
Hello Jerry,
Thank you for your kind review! We are so pleased to hear that Kendal took the time to answer your questions and provide the support you needed. We will be sure to share your thoughtful feedback with her.
Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Well after me being so unreachable for many days due to my spam protections on my devices she was super diligent in trying to get me and I was super appreciative for that and she was very knowledgeable of my issues and was able to get the process started that I have been trying to get started for a few months
Reply from Audien Hearing2026-08-01
Hello Lorraine,
Thank you for sharing your experience! We are so glad our team member remained persistent in reaching you and was able to finally connect and get everything moving in the right direction. It is wonderful to hear that her knowledge and dedication helped start the process you had been trying to begin for quite some time.
We truly appreciate your kind words and are grateful for the opportunity to assist you. Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
T
Todd · 2 reviews · Experienced 2026-07-29 ·
★★★★★
Great Service
Reply from Audien Hearing2026-08-01
Hello Todd,
Thank you for your wonderful feedback! Knowing you had a great experience means so much to our team. Your support encourages us to continue providing exceptional care and service every step of the way.
Warm regards,
Specialized Care Team
Audien Hearing
T
T Rose · 2 reviews · Experienced 2026-07-30 ·
★★★★★
Allan was very very kind and helpful
Allan was very very kind and helpful. He was pleasant and polite. I appreciated his help. He found the best solution to my problem.
Reply from Audien Hearing2026-08-01
Hello,
It is truly rewarding to hear that Allan made such a positive difference. His thoughtful approach, professionalism, and commitment to finding the best solution are qualities we greatly value. We are so pleased he was able to provide the support you needed.
Thank you for your kind words and for recognizing Allan's efforts. We sincerely appreciate your support!
Warm regards,
Specialized Care Team
Audien Hearing
Kendel was great. Professional, friendly and patient. She taught us quite a few things we didn’t know which helps tremendously. So far our experience with Audien hearing aids and their customer service has been great.
Reply from Audien Hearing2026-08-01
Hello Theresa,
Knowing that Kendel was able to make such a positive impact means a great deal to us. Sharing helpful tips and making sure our customers feel confident using their hearing aids is exactly the kind of experience we strive to provide. We are thrilled that both your hearing aids and the support you received have exceeded your expectations.
Your thoughtful recognition of Kendel will certainly be shared with her. Thank you for being part of the Audien Hearing family!
Warm regards,
Specialized Care Team
Audien Hearing
L
Lisa O. · 2 reviews · Experienced 2026-07-30 ·
★★★★★
A+ customer service from Carlo, thank you!
I cannot say enough good things about my experience working with Carlo. From our very first interaction, they were an incredible listener who took the time to truly understand my situation instead of giving me canned responses.
What impressed me most was their dedication. Carlo went to bat for my father and I internally, strongly advocating behind the scenes to make sure things were made right. On top of that, his professionalism was top-tier: every time we scheduled a follow-up call, he was punctual to the minute.
It is so rare to find customer service that is this reliable, empathetic, and effective. If you have the chance to work with Carlo, you are in fantastic hands!
Reply from Audien Hearing2026-08-01
Hello Lisa,
Your heartfelt review means more than words can express. Knowing Carlo took the time to truly understand your situation, remained dependable throughout the process, and provided the level of care you and your father deserved is incredibly meaningful to us. Experiences like yours reflect the standard we strive to deliver every day.
We will make sure Carlo receives your wonderful recognition. Thank you for placing your trust in Audien Hearing and for sharing such thoughtful feedback. It truly means the world to our team.
Warm regards,
Specialized Care Team
Audien Hearing
