Audien Hearing (audienhearing.com) has a 4.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Hello David, It is wonderful to know your experience with us left such a positive impression. Every interaction is an opportunity to provide the care and support our customers deserve, and we are grateful you took the time to share your feedback. Thank you for your support and for choosing Audien Hearing! Warm regards, Specialized Care Team Audien Hearing
Thank you for the service from Allan...called me and we figured out the issue and fixed it.
Hello Janet, What wonderful news to hear! We are so glad Allan took the time to work through the issue with you and help get everything resolved. It is always rewarding to know our team could make a difference and get you back on track. Thank you for your kind feedback and for choosing Audien Hearing! Warm regards, Specialized Care Team Audien Hearing
Talked to Allen about problem with left hearing aid. He walked me through all the steps to troubleshoot the problem . he was very thorough and helpfull. Thank You
Hi Donna, Thank you for taking the time to share your experience. We are delighted to hear that the troubleshooting process for your left hearing aid was helpful and that you felt supported every step of the way. Taking the time to carefully walk through each step and ensure your questions are answered is exactly the level of care we strive to provide. Your thoughtful feedback means a great deal to our team. Knowing that you felt well cared for and that the guidance made a difference is incredibly rewarding. We truly appreciate you taking the time to share your experience and your kind words with others. Warm regards, Specialized Care Team Audien Hearing
Allan did a wonderful job assisting me today
Hi Jack, Thank you for taking the time to share your experience. We are truly grateful for your kind words and are thrilled to know that you received the support you needed. Hearing that your experience left such a positive impression means a great deal to our team because providing exceptional care is at the heart of everything we do. Your feedback is incredibly meaningful and serves as a wonderful reminder of why we are committed to helping our customers hear with greater confidence every day. Thank you for placing your trust in Audien and for sharing your experience with others. Warm regards, Specialized Care Team Audien Hearing
He was very professional and understanding.
Hi Karen, Thank you for taking the time to share your feedback. We are pleased to hear that you had a positive experience and felt supported with professionalism and understanding. Providing compassionate, respectful, and attentive service is something we strive for with every customer. We truly appreciate your kind words and thank you for choosing Audien. Warm regards, Specialized Care Team Audien Hearing
Hi Kristi, We are pleased to hear that all of your questions were answered thoroughly. Making sure our customers leave every interaction feeling informed and confident is something we value greatly, and we are glad we could provide the support you needed. Thank you for taking the time to share your experience and for trusting Audien Hearing. We truly appreciate the opportunity to assist you. Warm regards, Specialized Care Team Audien Hearing
I have been working with Carlo and he has stayed with me for a long period of time until we got my problem corrected.
Hi Ken, It is wonderful to hear that your issue was fully resolved and that you never felt rushed during the process. We know that some problems can take time to work through, so it is especially rewarding to know you received the patience, attention, and commitment needed to get everything working properly. Your feedback highlights exactly the kind of experience we hope every customer has when reaching out for support. We truly appreciate you recognizing the dedication that went into helping you and for sharing your experience with others. Warm regards, Specialized Care Team Audien Hearing
The rep was very helpful and informative. She answered all of my questions.
Hi Mary, Thank you for your wonderful review and for taking the time to share your experience. We are so pleased to hear that you felt well supported and that every question you had was answered with the care and attention you deserved. We believe that providing clear, informative guidance is an important part of helping our customers feel confident every step of the way. Your thoughtful feedback is truly appreciated and serves as a meaningful reminder of the difference compassionate, knowledgeable support can make. Warm regards, Specialized Care Team Audien Hearing
Alan, Did a great job helping me resolve my problem
Hello Marc, We are so pleased to hear Alan was able to help resolve your concern. Providing reliable support and practical solutions is what our team is committed to, and we are glad he made your experience a positive one. Thank you for your kind feedback and for choosing Audien Hearing! Warm regards, Specialized Care Team Audien Hearing
The agent Kendal was extremely helpful and considerate. She did everything right. Great customer service.
Hello Jeanm, We could not be happier to hear about your experience with Kendal. It is wonderful to know she made you feel cared for and handled everything with such thoughtfulness. Feedback like yours reminds us why delivering exceptional service matters so much. Thank you for taking the time to recognize Kendal's efforts. We truly appreciate your support! Warm regards, Specialized Care Team Audien Hearing
Allan was extremely helpful, patient, kind, amd personable. You have a fantastic employee and would do well to promote him as soon as possible. Thank you Allan.
Hi Raymond, Thank you for your incredibly thoughtful review. We are truly grateful for your generous words and are delighted to hear that you had such a positive experience. It is wonderful to know that you felt supported with patience, kindness, and genuine care throughout your interaction with us. Your recognition means a great deal to our team, and we sincerely appreciate you taking the time to share your experience. Warm regards, Specialized Care Team Audien Hearing
Was very helpful. Explained my concerns satisfactorily
Hello Angie, We truly appreciate your kind feedback! It is wonderful to know your concerns were carefully addressed and explained in a way that gave you confidence and peace of mind. Providing clear and supportive assistance is always our goal. Thank you for choosing Audien Hearing! Warm regards, Specialized Care Team Audien Hearing
Hi Alan, Thank you for your kind review. We are delighted to hear that you had such a positive experience. Knowing that you felt well supported and cared for means a great deal to us, and we are grateful that you took the time to share your feedback. Your trust and support inspire us to continue providing exceptional service to every customer. Thank you for choosing Audien. Warm regards, Specialized Care Team Audien Hearing
Excellent assistance was easy to understand and very helpful. She provided a very positive experience.
Hi, Thank you for your wonderful review. We are delighted to hear that you had such a positive experience and found the assistance clear, easy to understand, and genuinely helpful. Knowing that you felt supported every step of the way is exactly the experience we strive to provide for every customer. Your thoughtful feedback means a great deal to our team and encourages us to continue delivering exceptional service. Thank you for choosing Audien. Warm regards, Specialized Care Team Audien Hearing
Hi Robin, Thank you for taking the time to leave a review. We are happy to hear that you had a good customer service experience with us. Our team is committed to providing clear, attentive, and reliable support, so it is rewarding to know we were able to meet your expectations. Your feedback is sincerely appreciated and motivates us to continue delivering the best possible experience for our customers. Thank you for choosing Audien. Warm regards, Specialized Care Team Audien Hearing
Explained well my options. Helped me touderstand .
Hi Adelina, Thank you for taking the time to share your experience. We are sorry to hear that you lost your hearing aid, but we are pleased to know that you felt well supported throughout the process. It is wonderful to hear that your options were explained clearly and that you were given the information needed to make a confident decision. We truly appreciate your thoughtful feedback and your trust in Audien. Thank you for choosing us. Warm regards, Specialized Care Team Audien Hearing
Not for me they need to be returned where can I sent them I have same box and all same as they came I tried but it’s not for me fitting isn’t good and hearing is poor
Hello Antonette, Thank you for letting us know, and we are sorry to hear that the hearing aids were not a comfortable fit and did not provide the hearing improvement you were hoping for. We understand how disappointing that can be, especially after giving them a try. We would be glad to help you with the return process. Please send us your order number, or privately confirm the name and email address used for your purchase, so we can locate your order. Once we have your information, a member of our Specialized Care Team will provide your return instructions and guide you through each step to ensure the process is as simple and hassle-free as possible. We appreciate the opportunity to assist you and look forward to helping you with your return. Warm regards, Specialized Care Team Audien Hearing
Happy with the hearing aids and customer service.
Hello Susan, Seeing that you are happy with both your hearing aids and the service you received is wonderful news for our team. Your satisfaction is what motivates us every day, and we are grateful for the opportunity to be part of your hearing journey. Thank you for your support and for choosing Audien Hearing! Warm regards, Specialized Care Team Audien Hearing
Rachael's customer service was outstanding
Hello Susan, What a wonderful compliment, thank you! Knowing that Rachael delivered outstanding customer service is incredibly rewarding to hear. We will be sure to share your kind recognition with her, and we truly appreciate you taking the time to acknowledge her efforts. Thank you for choosing Audien Hearing! Warm regards, Specialized Care Team Audien Hearing
Problem was resolved. Rachell was professional, well experienced, patient and polite.
Hello, We truly appreciate you taking the time to share your experience. It is wonderful to know your concern was successfully resolved and that Rachell provided knowledgeable, patient, and courteous support throughout the process. We will be sure to share your thoughtful recognition with her. Thank you for choosing Audien Hearing! Warm regards, Specialized Care Team Audien Hearing
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