Nebroo

Representative was very polite and…

Representative was very polite and offered a possible solution to my oroblem

Maria was very very helpful in…

Maria was very very helpful in resolving my issue. She is very professional and cares about her customers.

Gregg SwadenerUnited States · 1 review · Experienced 2026-08-26 · Posted 2026-08-26

Hearing aids didn't work for me. Return Process is impossible!

Hearing aids did not work out for me for several reasons, they hurt my ears, the domes made my ears itch and they did not perform as advertised - extremely difficult to use and adjust. Tried to reach them multiple times via phone for a REQUIRED return number (RRR number) waited hours and no one answered the phone. Emailed them for a call back and have not heard from them. Filed a dispute for all charges with my credit card company and hope they can get a response. Return policy process is totally ridiculous and you have to send them to Canada which is very expensive. You have to use USPS - no other courier options, such as UPS/FedEx which may be more reliable and cost less. You have to send the item back in its ORIGINAL packaging with ALL inclusions. Clearly write your Name and Order Number on the package. Before shipping, take a PHOTO of the package and email it to them. Once shipped, they ask you to please SEND A PHOTO OF YOUR USPS RECEIPT showing the tracking number, to their company e-mail. (which is not allowed to be shown in this review due to policy). I have never had such an issue with any other company. They are the worst I have ever dealt with and you also have to pay the shipping costs. Nobody charges for shipping anymore but they do and other reviews have said they will not refund the shipping costs. That's the least they should do for asking you to go through all that work just to return them. But you have to talk with somebody there first and like I said it is impossible to get anyone on the phone to help you in the first place. DO NOT DO BUSINESS WITH THIS COMPANY!

Larry was attentive & listened to my…

Larry was attentive & listened to my needs & took effective action by quickly replacing my hearing aids after determining thw current set wasn't functioning properly.

Had hearing aid issues and someone actually cared

Had hearing aid issues, and Maria from Customer Support at Nebroo had me try several things to rectify my problem. None of them helped, and she actually offered to replace the defective ones and send me a new set. She is very caring and very knowledgeable and eager to assist. She also gave me her direct number for further assistance if necessary. I wish the whole world was like this. I actually feel validated.

called help line very…

called help line very very..........long wait finally gave up tried to use webb site didn't get very good help or info ordered domes took a long time to get ordered wax guards and other cleaning supplies $20.00 received 2 sets of wax guards tried to obtain info to return hearing aids received very little info so would not recommend these hearing aids!!0

Howell TaillacUnited States · 1 review · Experienced 2026-08-25 · Posted 2026-08-25

Maria was very helpful with my problem…

Maria was very helpful with my problem with my Nebroo hearing aids. She listens well and decided that she could send a replacement set. Thanks Maria!

I would give them a zero if I could

I would give them a zero if I could. Need to return hearing aids and have called and held for hours. No one comes to the phone. Really bad customer service.

Carol KernUnited States · 1 review · Experienced 2026-08-20 · Posted 2026-08-25

tried to get my money back on hold…

tried to get my money back on hold forever no one answered. sent email to them still no response,,, don't order them they are a piece of shit. just a magnifier that doesn't back out noise. so small you cant adjust anything and cant change the tip it Is totally impossible.. saved your money

REG was very helpful

REG was very helpful, knowledgable and professional in her approach. I was very happy with her, and her assistance.

Really like this company and most especially Marianne

Really like this company and most especially Marianne. I was apprehensive about returning them and expected to be pushed to keep them but she was very understanding and said that even though they work most people -it's not 100% and assured me she would do a refund for them. She then told me to donate them to someone else who was hard of hearing. As I volunteer for a nursing home, I told her I would make sure they went to someone there who would not be able to afford them. What a great company and a great support person-Marianne Toco! Highly recommend.

Gail…Wonderful customer service representative!

Gail, in Customer Support, was amazing! She responded immediately to my email and was able to help me with my problem to my complete satisfaction. She explained things to me in detail in a clear and concise manner. She was very knowledgeable and friendly. Nebroo is a wonderful product that has allowed me to live life better through improved hearing…at a very reasonable price. I highly recommend it.

Maria did exactly what she said she was…

Maria did exactly what she said she was going to do She kept in contact with meand tracked my order daily until I receive it Super great employee

Laurie TheisenUnited States · 1 review · Experienced 2026-08-24 · Posted 2026-08-24

Larry gets an A plus

Mike PickettUnited States · 1 review · Experienced 2026-08-22 · Posted 2026-08-24

Nebroo excellent product & customer service!

The shipping packaging was 5 star, the equipment in the beautiful box was also well made and excellent. However after trying out the hearing aids using smaller & smaller ear pieces. I wasn't happy the way they sat and looked on me. I called the company and received a phone call from Abby who was wonderful. After listening to my experience Abby expained a lot of information about the company and how I could use them for a few more weeks to decide if I want to keep them and if I still wanted to return them some excellent options. Abby was so knowledgeable not pushy. I said thank you for explaining everything I just want to return them. I appreciate the way you're explaining everything however I wouldn't be comfortable wearing them a few more weeks. There was no pressure and some of the options showed how this company truly cares about its customers as well as helping other people.

Great customer service

Great customer service! Maria klhea, was great, she’s a good listener, patient and sweet and most importantly she resolved my issue fast and efficiently. That’s what I called Excellent Customer Service! Thank you.

First let me say that I have had issues…

First let me say that I have had issues with my hearing for at least 20 years. I have tried the Starky hearing aids, which had a price of $5,000 back in 2010, and they did not give me a good representation of what I thought would be a "natural" sound. The Nebroo 3.0 that I tried unfortunately gave me amplification but the sound quality seamed "tinny" sounding and not natural. I feel the 3.0 will be great with someone with a different type of hearing issues that are not like mine. I had the opportunity today to speak with Larry, from Nebroo customer service dept, who followed up with my inquiry about my order. This company has gone "above & beyond" to try and help me with my hearing problems to the point of upgrading my devices to a more intergraded pair of aids at no cost to me. This company truly cares about your hearing issues and not just trying to sell you a product. I cannot recommend this company highly enough, and of course Larry from customer service that I feel you find to be a delight to work with. He is very patient, listens to what you have to say, and more than willing to work with you to solve your hearing issues. All I can say is "GO NEBROO"

CAUTION TO ALL POTENTIAL CUSTOMERS

CAUTION TO ALL POTENTIAL CUSTOMERS. STAY AWAY from this Company. They take your money, send you a non-functional unit and then when you report the malfunction of the unit they say: we will call you to troubleshoot the unit, which they never do. Then when you call them and request the returns department you are on a continuous hold. ORDER #395093

Refund process bad to great

When I first requested a refund, customer service tried to dissuade me by offering partial refunds and by trying to switch me into a different product while keeping the original. When Larry became involved it was totally different. He immediately got to the heart of my request and thoroughly guided me through all the steps in the return and refund process. And, when I reached out to Larry again after my shipment to Canada was returned to me recently, he was most helpful and reassuring that all would be fixed. And, because of Larry's good work, it has been! The refund is now in process. I cannot say enough about how impressed and pleased I have been with Larry's superb efforts. Were it not for the prolonged upsell tactics prior to Larry's involvement, the rating would be 5 stars. Larry's efforts have been exceptional! This experience began on July 4 when I first placed my order and concluded a few days ago (August 20?), except for the refund which is expected within the next week. Many thanks to Larry!

Totally a scam

Totally a scam. Returns are at your cost and less than what you paid. The phone app only has presets that are not good for what I have found to be many, if not most, people. To talk to someone, you have to hold on the phone for hours and still will more than likely not get a person to talk to. After it is paid for and too late to return, they offer no help at all. This is a total scam set up to defraud you. Everything is set up to sell and nothing to help. Save your money it is not worth it. I am profoundly hard of hearing and have tinnitus pretty badly. I started this journey on 2026-01-02, and as of today, 2026-08-23, I am stuck with them and still can not get any assistance from them. Their app will not even send me a code to log in to it.