Improve your hearing without breaking the bank - For Americans with mild to moderate hearing loss: without a prescription, costly audiologist visits and expensive hearing aids. You are just one step away from Hearing clearly again. Americans that suffer from mild/moderate hearing loss don’t need to visit a doctor or spend thousands on hearing aids anymore.
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Is Nebroo legit?
Nebroo (nebroo.com) has a 3.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 30% give 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the helpful and professional support team, noting that staff members are exceptionally patient, polite, and courteous when addressing questions and resolving problems. Many people truly appreciate the reliable and effective assistance provided for troubleshooting technical difficulties, answering detailed questions quickly, and arranging prompt product replacements.
However, some customers also noted frustrating challenges when trying to reach support by phone, mentioning excessively long wait times, unreturned emails, and dropped calls. Furthermore, several reviewers experienced ongoing difficulties with unexpected product performance defects, uncomfortable device sizing, and ultimately receiving their full refunds.
Auto-generated from all reviews of this business. For reference only.
I am happy to report that I have received a full refund for the Nebroo hearing aids that I had purchased. I appreciate all the help that Marianne provided. I'm very grateful. Thank you Nebroo!
Reply from Nebroo2026-08-24
Thank you so much for the update!
We're very glad to hear that you received your full refund and that Marianne was able to provide the assistance you needed. We truly appreciate your patience and your kind words about her support.
We'll be sure to share your gratitude with Marianne. Thank you for giving Nebroo the opportunity to assist you and for taking the time to share your positive resolution! ❤️
Great customer ServiceThe Nebroo Company contacted me by…
The Nebroo Company contacted me by email notifying me that I had placed my order twice and wanted to know if I had wanted two sets of aids. I had done that accidentally, and was so thankful that they caught my mistake. I would like to commend Paco for his quick observance and contact. I hope when I receive my set, they are as good as the customer service has been from Paco.
Sincerely,
Margo Johnston
Reply from Nebroo2026-08-24
Thank you so much for your wonderful feedback, Margo!
We're delighted to hear that Paco caught the duplicate order and reached out promptly to make sure you weren't accidentally charged for something you didn't intend to purchase. We're glad his attentiveness helped prevent a potential issue before it happened.
We'll be sure to share your kind words with Paco and recognize him for his quick and thoughtful service. We hope you love your Nebroo hearing aids when they arrive!
Thank you for choosing Nebroo and for your trust in our team! ❤️
Sheila is an Excellent Customer Service Agent and was Quite Knowledgeable in regard to the Nebroo Product!! She was Very Courteous and Friendly, all while being Professional as well!! Sheila is an Asset to this Company!! Thank You!!
Reply from Nebroo2026-08-24
Thank you so much for your wonderful feedback!
We're delighted to hear that Sheila provided such excellent service and demonstrated both strong product knowledge and professionalism. Her courtesy, friendliness, and dedication truly reflect the level of customer care we strive for at Nebroo.
We'll be sure to share your kind words with Sheila. We agree that she is a valuable asset to the team!
Thank you for recognizing her outstanding service and for choosing Nebroo! ❤️
John responded very quickly to my emails and questions. I had some issues with the order and he resolved these very quickly and satisfactorily.
Reply from Nebroo2026-08-24
Thank you so much for your wonderful feedback!
We're delighted to hear that John responded promptly to your emails, addressed your questions, and was able to resolve the issues with your order quickly and to your satisfaction.
We'll be sure to share your kind words with John. Thank you for recognizing his excellent service and for choosing Nebroo! ❤️
The representative was very professional, knowledgeable, and polite.
Reply from Nebroo2026-08-24
Thank you for your kind feedback!
We're delighted to hear that our representative was professional, knowledgeable, and polite throughout your interaction. We truly appreciate you taking the time to recognize the quality of service you received.
Thank you for choosing Nebroo! ❤️
I was pleasantly surprised how your help line assisted me when I was having trouble clicking the smaller earpiece on to my new Nebroo hearing aids.
A gentleman named Larry was the perfect assistant in guiding me with professional advice. He was kind, patient and solved my "problem" quickly. Thank you for hiring a great customer service representative.
S. Workman
Reply from Nebroo2026-08-24
Thank you so much for your wonderful feedback, Shotzie!
We're delighted to hear that Larry was able to patiently guide you through attaching the smaller earpiece and quickly resolve the issue. His kindness, professionalism, and willingness to take the time to help are exactly what we strive for in our Customer Service team.
We'll be sure to share your kind words with Larry. Thank you for recognizing his excellent service and for choosing Nebroo! ❤️
Please pick up the phone. After 5 tries, most of which were over an 1 hour they hang up on me. I would like to send them back with NO questions asked!
ORDER NUMBER 406355 AND TRUSTPILOT WILL NOT ALLOW AN EMAIL ADDRESS IN A REVIEW
Reply from Nebroo2026-08-24
Thank you for sharing your feedback. We're truly sorry for the frustration you've experienced while trying to reach our team. We understand how discouraging it must be to make multiple attempts, spend over an hour waiting, and still not reach a representative.
We'd like the opportunity to assist you with your return request and make the process as smooth as possible. Please provide your order number and the email address associated with your purchase so our team can locate your account and assist you directly.
We apologize for the inconvenience and appreciate your patience. We hope to have the opportunity to make this experience better for you. ❤️
Larry was very helpful. I had forgotten to put my apt. # in the address and he updated my informaion and also informed the shipping company of t he update,
Reply from Nebroo2026-08-24
Thank you so much for your kind feedback!
We're glad to hear that Larry was able to quickly update your apartment number and make sure the shipping information was also corrected with the carrier. His attention to detail and proactive assistance helped ensure your order could reach you without unnecessary delays.
We'll be sure to share your appreciation with Larry. Thank you for choosing Nebroo! ❤️
The young lady I spoke to on 8/22/26 was very well versed about Hebroo. She explained the problem I was having, researched my account with Hebroo. Helped me much more than I expected.
In today's world I never expected to be taken such great care of.
Thank you so very much.I will be telling my friends about my great hearing aids and this great company.
God Bless
Mary R.
Reply from Nebroo2026-08-24
Thank you so much for your heartfelt feedback, Mary! ❤️
We're thrilled to hear that our representative was knowledgeable, took the time to research your account, and provided more assistance than you expected. It's wonderful to know that you felt genuinely cared for throughout the experience.
We'll be sure to share your kind words with the team. We're grateful for your recommendation and delighted that you're enjoying your Nebroo hearing aids!
Thank you for choosing Nebroo, and God bless you as well! ❤️🙏
Larry was helpful kind and respectful. He gently guided me through the process so I was able to follow his instructions. I was very happy. Excellent job.
Kathleen Harriman
Reply from Nebroo2026-08-24
Thank you so much for your wonderful feedback, Kathleen!
We're delighted to hear that Larry was helpful, kind, and respectful, and that he took the time to gently guide you through the process step by step. We're especially glad his clear and patient assistance made you feel comfortable and confident.
We'll be sure to share your kind words with Larry. Thank you for recognizing his excellent service and for choosing Nebroo! ❤️
Larry was very friendly and knew what to do about me not receiving my hearing aids. He contacted the UPS and return the call to me about the results of what is next to find the hearing aids from UPS. He was so kind and thoughtful and very good service representative. Thank you.
Reply from Nebroo2026-08-24
Thank you so much for your wonderful feedback!
We're delighted to hear that Larry was friendly, knowledgeable, and proactive in helping with your missing hearing aid shipment. It's great to know that he contacted UPS, followed up with you personally, and kept you informed about the next steps.
We'll be sure to share your kind words with Larry. His thoughtfulness and dedication to keeping you updated are exactly the kind of service we strive to provide.
Thank you for recognizing Larry's excellent support and for choosing Nebroo! ❤️
I bought the Nebroo Pro Bluetooth hearing aids and was having a problem with them. Finally got ahold of customer service and.he tried different ways to fix the problem. He decided to send me a new pair. Haven't received them yet, but hope this pair works.
Reply from Nebroo2026-08-24
Thank you for sharing your experience!
We're glad you were finally able to reach our Customer Service team and that the representative took the time to troubleshoot the issue before arranging a replacement pair. We understand you're still waiting for the new hearing aids, and we appreciate your patience.
We hope the replacement arrives soon and works exactly as you expect. Thank you for giving Nebroo the opportunity to make things right! ❤️
only one pair arrived spent over 6 hours on hold and still didn't get an agent . the hole experience left a very bad taste in my mouth . The app sends out an email with a code before you can register but it doesn't come though before the code times out . I believe this is a scam company
As an update I got a refund from my credit card company for the one order that didn’t arrive but am waiting for the refund for the other set from nebroo who sent one email but have heard nothing from them since until they responded to this review. I tried to call customer service again this time I gave up after half an hour again this is ether a scam company or is run so badly that they can’t take care of the customer, which is no good for any one with hearing aids .
AGAIN BEWARE.
,
Reply from Nebroo2026-08-24
Thank you for sharing your experience. We're truly sorry to hear that you received only one pair and had such a difficult time reaching our Customer Service team. Spending more than six hours on hold without connecting with an agent is understandably frustrating.
We also apologize for the trouble you've experienced with the app registration code timing out. We understand how these issues can leave you feeling disappointed and concerned.
We'd still like the opportunity to assist and make things right. Please provide your order number and the email address associated with your purchase so our team can review the missing pair and app issue and follow up with you directly.
Thank you for bringing these concerns to our attention. We appreciate the opportunity to address your experience and provide the support you deserve. ❤️
I had a wonderful CS agent who was very nice, patient and very informative.
Reply from Nebroo2026-08-24
Thank you so much for your kind feedback!
We're delighted to hear that our Customer Service representative was nice, patient, and informative throughout your interaction. We truly appreciate you taking the time to recognize the care and professionalism you received.
Thank you for choosing Nebroo! ❤️
I've ordered the best product they have several weeks ago and still haven't received them yet!
Every time I try to call them I'm put on hold for hours and no one ever answers! This week 08/20/2026 I've called every day so far and I've been on hold for hours and almost all day! I'd request a refund but I can't get in touch with anyone!!
Last time I do anything with this company and as far as I'm concerned, this company is a SCAM!!
Thourghly discusted!
Reply from Nebroo2026-08-24
Thank you for sharing your feedback. We're truly sorry about the delay with your order and the difficulty you've experienced trying to reach our team. We understand how frustrating it must be to spend hours on hold repeatedly without getting the assistance you need.
We'd still like the opportunity to help resolve this for you. Please provide your order number and the email address associated with your purchase so our team can locate your order and review the shipment status or refund request.
We sincerely apologize for the inconvenience and frustration. We appreciate your patience and hope we can turn this experience around for you. ❤️
The hearing aids made me feel so confused by the background noise. I even had the sound level at the lowest volume. I called the customer service number, and I was told that number is incorrect, so I got another number to call and was put on hold for 20 minutes and I just hung up. That first number is listed everywhere. So I have emailed them two times now for a refund, and I haven't gotten an answer back. They say they don't want your money, but eventually they do.
C. Ousley
Reply from Nebroo2026-08-24
Thank you for sharing your experience, Cindy We're sorry to hear that the hearing aids did not provide the listening experience you were hoping for, particularly with the background noise even at the lowest volume setting.
We also apologize for the confusion with our phone numbers and the difficulty you've had reaching our team regarding your refund. We understand how frustrating it is to try multiple contact methods and not receive a timely response.
We'd still like the opportunity to assist and help resolve your refund request. Please provide your order number and the email address associated with your purchase so our team can locate your account and follow up with you directly.
Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right. ❤️
I had gotten my Nebroo hearing aids, but unfortunately I have tinittus really bad. The sound from the hearing aids made the tinittus worse. I had tried calling them multiple times but could never get through to anyone. I finally emailed them and Marianne from Customer Support, called me. Unfortunately we were playing phone tag. I just needed to know how to send them back with the RRR Code since I never got to speak with anyone. She was more than helpful. Very understanding. GREAT CUSTOMER SUPPORT FROM HER. Because of her, I would definitely recommend anyone to get the hearing aids.
Reply from Nebroo2026-08-24
Thank you so much for sharing your experience!
We're sorry to hear that the hearing aids were not suitable for you and that they aggravated your tinnitus. We understand how important it was for you to get clear guidance on the return process.
We're especially glad that Marianne was able to reach out, patiently work through the communication difficulties, and provide the information you needed. Her understanding and dedication clearly made a positive difference in your experience.
We'll be sure to share your wonderful recognition with Marianne. Thank you for giving Nebroo the opportunity to assist you, and for your kind recommendation! ❤️
Product not for me--return VERY difficult & expensive.
I would strongly advise you try another brand of OTC hearing aids.
First of all, they took two weeks to arrive. Without going into detail, I was comparing them to my Elehear aids. I worked with them in all the modes I use Elehear, and they were simply inferior. Way too tinny for me. But that is not the real problem. Good luck trying to return them if you don't like them, as I don't. They make it as difficult as possible, hoping, I suppose, you'll give up and keep them.
If you finaly do return them, you are required to return them to an address in Ontario--not the US. The First Class postage, including tarif and return receipt was over $60.00. And they leave the door open wide for themselves to reject your return. I just returned them today, so I'm waiting to find out how it goes
Reply from Nebroo2026-08-24
Thank you for sharing such detailed feedback. We're sorry to hear that the hearing aids did not meet your expectations, particularly regarding the sound quality, and that your order took longer than expected to arrive.
We also understand your concerns about the return process and the costs associated with international return shipping. We recognize that returning a product should be as straightforward as possible, and we apologize for the frustration this experience has caused.
Since you've already sent the hearing aids back, we'd still like the opportunity to assist and make sure your return is properly reviewed. Please provide your order number and the email address associated with your purchase so our team can locate your account and follow up on the return.
Thank you for your patience and for giving Nebroo the opportunity to address your concerns. ❤️
Karl was very kind and listened to all my issues,I appreciate the fact that he made the transition to a new pair of hearing aides very easy,thank you
Reply from Nebroo2026-08-24
Thank you so much for your kind feedback!
We're delighted to hear that Karl listened carefully to your concerns and made the transition to a new pair of hearing aids easy and stress-free. His kindness and attentiveness are exactly what we strive for in our Customer Service team.
We'll be sure to share your appreciation with Karl. Thank you for choosing Nebroo and for recognizing his excellent service! ❤️
On 7/23/2026 I ordered the nebroo INFINITY, MODEL K1625 BE, Order #391714. I tried all the suggested adjustments and settings, but it was impossible to keep from getting very loud squealing at random times, but especially when any Bluetooth functions were used. On August 6 I emailed nebroo and asked for a refund. I got email responses, which we're very obviously AI / chat GPT wording. I tried six times to call 512-645-1495 and waited on hold for over an hour each time, with no answer. Today, Aug 18, I tried to call, selecting option 5 and 6 and got the message the there was a technical failure, and the call was cut off. I'm sick of this scam, with a product that is not viable for use. I demand that something be done to stop the insanity that nebroo is doing to we gullible senior citizens!
Follow-up: on 8/23/2026 nebroo refunded 100% of my money, and called me to say that I should keep the hearing aids, or donate them to someone. Thank you nebroo, in the end you got this right! I trust that you'll continue to improve the technology and have a viable product someday!
Reply from Nebroo2026-08-24
Thank you for sharing your detailed experience. We're very sorry to hear about the persistent squealing you experienced with the Nebroo Infinity and, especially, the difficulty you've had trying to reach our team about your refund.
We understand how frustrating it must have been to spend more than an hour on hold multiple times and then experience a technical failure when you finally tried another option. We sincerely apologize for the inconvenience and the lack of timely assistance.
We'd like the opportunity to review Order #391714 and help resolve your concerns. A member of our team will reach out to you directly to discuss your refund request and work toward a resolution.
We appreciate you bringing this to our attention and giving Nebroo the opportunity to address the situation. ❤️
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