Improve your hearing without breaking the bank - For Americans with mild to moderate hearing loss: without a prescription, costly audiologist visits and expensive hearing aids. You are just one step away from Hearing clearly again. Americans that suffer from mild/moderate hearing loss don’t need to visit a doctor or spend thousands on hearing aids anymore.
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Is Nebroo legit?
Nebroo (nebroo.com) has a 3.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 30% give 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the helpful and professional support team, noting that staff members are exceptionally patient, polite, and courteous when addressing questions and resolving problems. Many people truly appreciate the reliable and effective assistance provided for troubleshooting technical difficulties, answering detailed questions quickly, and arranging prompt product replacements.
However, some customers also noted frustrating challenges when trying to reach support by phone, mentioning excessively long wait times, unreturned emails, and dropped calls. Furthermore, several reviewers experienced ongoing difficulties with unexpected product performance defects, uncomfortable device sizing, and ultimately receiving their full refunds.
Auto-generated from all reviews of this business. For reference only.
The hearing aids did not meet my needs, and initially I had some difficulty with the return process. Once I did connect with a customer service representative, the service was excellent. They took care of my return and the refund was in my account within three days.
Additionally, since there was nothing wrong with the device, it will be donated to a Veteran’s organization or a Nursing Home. An excellent way to recycle this product.
Reply from Nebroo2026-08-24
Thank you so much for sharing your experience and for the thoughtful update!
We're sorry that the hearing aids did not meet your needs and that you initially encountered some difficulty with the return process. We're glad that once you connected with our Customer Service team, they were able to make the process smooth and that your refund was completed within three days.
We also truly appreciate your decision to donate the device to a Veterans' organization or nursing home. That's a wonderful way to give the product a second purpose and help someone who may benefit from it.
Thank you for your patience, generosity, and for giving Nebroo the opportunity to assist you! ❤️
Nebroo has superior customer service compared with any organizaion you may deal with now or in the future-they are that good!!
I would like to tell you that Nebroo has the best support team and handles inquiries and product issues in a timely manner.
I will be sure to spread the word on Nebroo customer service to all acquaintances. Since I am in my 70"s that includes large population of over 60/70 year olds.
Having been around a bit of time, I can tell you that someone looking to beat Nebroo"s customer service, has a long road to hoe!!
Thank you for all your efforts on my behalf
Thanks again for the unique service
Reply from Nebroo2026-08-24
Thank you so much for your incredibly kind and encouraging feedback!
We're truly honored by your generous praise of our Customer Support team. Knowing that you feel your inquiries and product concerns have been handled promptly and with care means a great deal to us.
We're especially grateful for your willingness to recommend Nebroo to your friends and acquaintances. Your support and confidence in our team are deeply appreciated.
Thank you for trusting Nebroo and for taking the time to recognize the dedication of our support team. We look forward to continuing to provide you with the level of service you've come to expect! ❤️
Excellent advisor knew exactly what I was talking about and upgraded my hearing aids without cost increase. Highly recommend him as a Nebroo rep.
Reply from Nebroo2026-08-24
Thank you so much for your wonderful feedback!
We're delighted to hear that our advisor understood your needs and was able to arrange an upgrade to your hearing aids at no additional cost. It's great to know you felt confident and well supported throughout the process.
We'll be sure to share your recommendation with the team. Thank you for choosing Nebroo and for recognizing our representative's excellent service! ❤️
Travis your customer rep was awesome. E kept making calls and getting back with me until he solved the problem I had. Your need more people like him.
Reply from Nebroo2026-08-24
Thank you so much for your wonderful feedback!
We're thrilled to hear that Travis went above and beyond by continuing to follow up with you until your issue was fully resolved. His persistence, dedication, and commitment to making sure you received the help you needed are exactly what we strive for.
We'll be sure to share your kind words with Travis and recognize him for his outstanding service. We agree—we could use more people like him!
Thank you for choosing Nebroo and for taking the time to recognize Travis! ❤️
Left hearing aid would not charge. Customer service non existent. Email from them they would only refund $30 or send me more costly set. Customer service and product suck!
Reply from Nebroo2026-08-24
Thank you for sharing your feedback. We're sorry to hear that your left hearing aid would not charge and that you had difficulty getting the assistance you needed.
We understand how frustrating it is when a product isn't working properly and you don't feel you're receiving adequate support. We'd still like the opportunity to review your case and see if we can find a better resolution for you.
Please provide your order number and the email address associated with your purchase so our team can locate your account and follow up with you directly.
We apologize for the frustration and appreciate the opportunity to address your concerns. ❤️
Nebroo has excellent customer service. Asim was the agent who has assisted me and was quick to respond and was most helpful.
Reply from Nebroo2026-08-24
Thank you so much for your wonderful feedback!
We're delighted to hear that Asim was quick to respond, helpful, and provided you with an excellent customer service experience. We'll be sure to share your kind words with Asim and recognize his dedication to assisting you.
Thank you for choosing Nebroo and for taking the time to recognize our team! ❤️
I have been trying to return the hearing aids which did not work for me for months. No one answers the phone number supplied and emails are answered without giving return information.
Finally received return instructions but costly to send to Canada via USPS.
Was offered a partial refund but will not send a check. Due to the non existent customer service I do not trust giving them my banking information which was requested. I would never recommend working with this company and Im considering filing a complaint with the Better Business Bureau.
Reply from Nebroo2026-08-24
Thank you for sharing your experience. We're truly sorry for the frustration you've experienced with the return process and the difficulty reaching our Customer Service team.
We understand your concerns regarding the return shipping costs and your hesitation about providing banking information. We take your trust and privacy seriously, and we appreciate you explaining why you feel uncomfortable with the current process.
We'd still like the opportunity to assist and review your case. Please provide your order number and the email address associated with your purchase so our team can locate your account and have someone reach out to you directly.
We sincerely apologize for the inconvenience and hope we can help provide a better resolution. Thank you for giving Nebroo the opportunity to address your concerns. ❤️
I ordered the base $99.00 hearing aids in late July of 26 and after reading the instruction manual (very small font) and watching an instruction video, found no way to make them compatible with why I ordered them. I am now on my 7th request within a week for a return authorization.
8/24/26 - 15 RA requests. No response. FTC complaint filed. Credit card charged back. Do not do business with this company!!
Caveat emptor.
Reply from Nebroo2026-08-24
Thank you for sharing your experience. We're sorry to hear that the hearing aids did not meet your needs and that you have had difficulty obtaining the return authorization you requested.
We understand how frustrating it must be to make multiple requests over the course of a week without receiving the information you need to proceed with your return. We also appreciate your feedback regarding the instruction manual and the difficulty of navigating the information.
We'd still like the opportunity to assist. Please provide your order number and the email address associated with your purchase so our team can locate your account and follow up with you directly regarding your return request.
We apologize for the inconvenience and appreciate your patience while we work to address your concerns. ❤️
As a certified and licensed audiologist I would just like to say this company should not be trusted! Its marketing is misleading at best! They show a tiny clear little piece of plastic that wraps around part of the pinna (doesn’t show anything in the canal) and act like that is the hearing aid. TOTAL CLICK BAIT. They should be getting in trouble for false advertising!
Reply from Nebroo2026-08-24
Thank you for sharing your perspective and for taking the time to explain your concerns.
We understand your concerns regarding how the product is presented in advertising, particularly around the appearance of the hearing aids and the expectations that marketing materials may create. We take feedback about clarity and transparency seriously and appreciate you bringing this to our attention.
We'd like the opportunity to better understand your concerns and review the specific experience you encountered. Please provide any relevant order information or the email address associated with your purchase so our team can look into the matter and follow up with you directly.
Thank you for bringing this feedback to our attention and giving Nebroo the opportunity to address your concerns.
When I called I got a real person Larry. He was very thorough in his troubleshooting of my hearing aid and helped me with a replacement device. This is the second time I have received service from Nebroo. You are to be applauded for your service department and for hiring associates like Larry!
Reply from Nebroo2026-08-24
Thank you so much for your wonderful feedback!
We're delighted to hear that Larry provided such thorough troubleshooting and was able to help you with a replacement device. It's especially meaningful to know that this was your second positive experience with Nebroo's service team.
We'll be sure to share your kind words with Larry and the rest of our Customer Service team. We're grateful for your recognition and truly appreciate your continued trust in Nebroo!
Thank you for applauding our team and for choosing Nebroo! ❤️
Shiela was fantastic in finding a way to get results on my refund and to offer me a different solution to my problems. She was very helpful and considerate in every way. Nebroo is lucky to have her as an employee.
Reply from Nebroo2026-08-24
Thank you so much for your wonderful feedback!
We're delighted to hear that Shiela went above and beyond to help with your refund and find an alternative solution to your concerns. Her helpfulness, consideration, and commitment to finding a positive outcome are exactly what we value in our Customer Service team.
We'll be sure to share your kind words with Shiela. We agree that she is a tremendous asset to Nebroo!
Thank you for recognizing her excellent service and for giving Nebroo the opportunity to assist you. ❤️
After reporting inferior Bluetooth sound & connectivity Nebroo sent me another pair claiming the first pair must be defective. The replacement pair was no better.
My attempt to receive a refund has been futile. I called the customer carephone & emailed Nebroo and have not been able to connect with anyone. After being on hold twice today for an hour a recording asked me to leave a message which I did. The second time I left the following message:
"I was on hold for another full hour, 2nd time today. My next call will be to the Better Business Bureau and/or the Federal Trade Commission unless I hear back from you and get a full refund authorization today."
Neebro finaaly called me back several times when I was not available. They finally sent me a text telling me they were given me a 100% refund and that I didn't need to send to send anything back.
The refund hit my account today.
Customer service was frustratingly slow, but in the end Nebroo honored their 129-day return policy. Thank you.
Reply from Nebroo2026-08-14
Thank you for sharing your experience. We're sorry to hear that the replacement pair did not resolve the Bluetooth sound and connectivity issues and that you've had difficulty reaching our team regarding your refund.
We understand how frustrating it is to spend hours on hold and still be unable to connect with a representative. We apologize for the communication difficulties you've encountered.
We'd like the opportunity to review your case and work toward a resolution. Please provide your order number or the email address associated with your purchase so our team can locate your account and assist with your refund request.
We appreciate you bringing this to our attention and hope we can turn this experience around for you.
The shipping company for Nebroo / GOFO said that bad address on package…
Shipment package company GOFO said that they had a bad address for the shipment of my ordered hearing aids. Tried contacting Nebroo and have now waited for 30 minutes twice with no response from Nebroo. Their info says they are available 24 hours. Maybe they should advertise 24 hour wait time when calling. Emails that I used to contact Nebroo have instructed me to contract the shipper. A phone call to the shipper GOFO gets no one to talk with there because I do not know the correct phone number associated with the tracking number that was provided. What a disaster this has turned out to be. I wish that this could be a positive experience but so far it has not been one. Emails to Nabroo are not answered very quickly either.
Reply from Nebroo2026-08-14
Thank you for sharing your experience. We're sorry to hear about the delivery issue and the difficulty you've had getting timely assistance from both the shipping carrier and our support team.
We understand how frustrating it is to receive conflicting instructions when you're simply trying to locate your order. While this was not the experience we wanted for you, we'd appreciate the opportunity to help get the shipment issue resolved and make your experience with Nebroo a more positive one.
Please provide your order number or tracking number so our team can review the shipment details and assist with the next steps.
We sincerely apologize for the inconvenience and appreciate your patience while we work to improve our communication and support experience.
Thank you for your kind feedback!
We're glad to hear that our representative was great and took the time to explain everything clearly. We truly appreciate you recognizing the care and support you received.
Thank you for choosing Nebroo!
I was having trouble with my left ear bud, it stopped working. I called Nebroo and told them that I had done everything in the manual, but it didn't help. They had a couple of suggestions, but they didn't work either. They sent me a new pair and the work GREAT!!!
I am very happy with the service and the product!!!
Jim
Reply from Nebroo2026-08-14
Thank you so much for sharing your wonderful experience, Jim!
We're delighted to hear that our team worked with you to troubleshoot the issue and, when those steps didn't resolve it, made sure you received a replacement pair. We're especially happy to know the new hearing aids are working great!
Thank you for your patience, and we're thrilled that you're happy with both the product and the service. We truly appreciate your trust in Nebroo!
UPDATED!! After posting this review I received a response, but it doesn't give a reply option, so I'm updating this message with the order number that they requested. Order # 348326
The hearing aids have not worked well since I received them, they tend to go "on and off' for the first 30 minutes or so, and then when I am driving, irregardless of which setting I use, the noise is so horrendous that I have to remove them. I have tried calling them twice, but after waiting for a full hour, I finally get a recording telling me to leave a message and I'll get a call back. I even sent them an email over a week ago, and still no reply. They won't accept returns for their money back guarantee without an authorization, so today I called my credit card company to dispute the charge to see if they can get any response. DON'T WASTE YOUR TIME AND MONEY!! TC King Order # 348326
Reply from Nebroo2026-08-14
Thank you for sharing your experience, TC. We're sorry to hear that the hearing aids have not performed as expected and that you've had difficulty reaching our support team.
We understand how frustrating it must have been to experience inconsistent performance and excessive noise, especially after trying to contact us several times. We apologize for the delays you've encountered with our communication channels.
That said, we'd appreciate the opportunity to review your case and make things right. Our team is committed to helping customers find a suitable solution, whether that means troubleshooting the devices or assisting with the return process.
Please provide your order number or the email address associated with your purchase so we can look into your case and assist you further.
Thank you for your patience and for giving Nebroo the opportunity to address your concerns.
Great cooperation with Customer support. Solved my problem very smoothly. Waiting now two weeks for my replacements.
Reply from Nebroo2026-08-14
Thank you for sharing your feedback!
We're glad to hear that our Customer Support team worked with you smoothly and was able to resolve your concern. We understand you're still waiting for your replacement devices, and we appreciate your patience in the meantime.
We hope your replacements arrive soon and that everything works perfectly once received. Thank you for choosing Nebroo and for giving our team the opportunity to assist you!
My experience with Travis has been outstanding. He has solved my problem but has done it with great customer service and compassion. Congrats to Nebroo for hiring such a great person to their company. I will sing the praises on Travis and Nebroo for all to know and hear! Thanks.
Reply from Nebroo2026-08-14
Thank you so much for your wonderful feedback!
We're thrilled to hear that Travis was able to resolve your issue while providing such outstanding service and genuine compassion. It's wonderful to know that his dedication made such a positive impression on you.
We'll be sure to share your kind words with Travis and recognize him for the excellent care he provided. We're incredibly grateful for your support and for being willing to sing the praises of Travis and Nebroo!
Thank you for choosing Nebroo! 💙
Product does not work as offered. No customer service by phone for 2-month no on and don' reply to messages left answered the phone. They do not respond to info @nebroo.
Reply from Nebroo2026-08-14
Thank you for sharing your feedback. We're sorry to hear that the product did not meet your expectations and that you've had such a difficult time reaching our customer service team.
We understand how frustrating it is to go without a response after leaving messages and sending emails. We have experienced communication issues that have affected response times, and we sincerely apologize for the inconvenience this has caused.
We'd appreciate the opportunity to review your concerns and work toward a resolution. Please provide your order number or the email address associated with your purchase so our team can locate your order and assist you directly.
Thank you for bringing this to our attention and for giving Nebroo the opportunity to make things right.
Amazing customer service & support! Amanda took the time to listen to my issue; she expressed concern and care, repeated what I said back to me (which showed me that she was listening) offered suggestions and was a genuine kind person. This company has a good high standards and they stand behind their product. Customer service is so important and Nebroo has got “The Right Stuff” Kudos!
Reply from Nebroo2026-08-14
Thank you so much for this amazing feedback!
We're thrilled to hear that Amanda made such a positive impression by truly listening to your concerns, showing genuine care, and taking the time to offer thoughtful suggestions. We couldn't agree more that great customer service starts with making customers feel heard and supported.
We'll be sure to share your wonderful recognition with Amanda. We're grateful for your kind words and for recognizing the standards our team strives to uphold.
Thank you for choosing Nebroo and for the fantastic “The Right Stuff” shoutout! 👏😊
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