Improve your hearing without breaking the bank - For Americans with mild to moderate hearing loss: without a prescription, costly audiologist visits and expensive hearing aids. You are just one step away from Hearing clearly again. Americans that suffer from mild/moderate hearing loss don’t need to visit a doctor or spend thousands on hearing aids anymore.
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Is Nebroo legit?
Nebroo (nebroo.com) has a 3.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 30% give 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the helpful and professional support team, noting that staff members are exceptionally patient, polite, and courteous when addressing questions and resolving problems. Many people truly appreciate the reliable and effective assistance provided for troubleshooting technical difficulties, answering detailed questions quickly, and arranging prompt product replacements.
However, some customers also noted frustrating challenges when trying to reach support by phone, mentioning excessively long wait times, unreturned emails, and dropped calls. Furthermore, several reviewers experienced ongoing difficulties with unexpected product performance defects, uncomfortable device sizing, and ultimately receiving their full refunds.
Auto-generated from all reviews of this business. For reference only.
I had the pleasure of speaking with Reg from Nebroo for the second time, and once again, she was incredibly helpful. Both times, she listened very patiently to my concerns, took the time to understand my situation, and helped me resolve my questions while finding the best solution for me.
I’m truly grateful for how courteous, patient, and customer-focused Reg has been. Her willingness to listen and genuinely help makes a big difference. Excellent customer service, and I really appreciate all her help!
Reply from Nebroo2026-08-24
Thank you so much for your wonderful feedback!
We're delighted to hear that Reg once again provided such a positive experience. Her patience, attentiveness, and genuine commitment to understanding your concerns are exactly the qualities we strive for in our Customer Service team.
We're especially glad that she was able to help you find the best solution and make you feel heard and supported. We'll be sure to share your kind words with Reg—she'll be thrilled to know her dedication made such a difference!
Thank you for your continued trust in Nebroo and for recognizing Reg's excellent customer service! ❤️
Minus 50 stars! Do not buy from this company!!! They up sell you, get you to spend more money with their selling tactics and when the hearing aids don’t work out, they give you the run around to get your money back!!! Buy from another company, not Nebroo! Buyer Beware!
Reply from Nebroo2026-08-24
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations, particularly regarding the purchasing process and your concerns about obtaining a refund.
We understand how frustrating it can be when a product doesn't work out and you feel you're not receiving the support you need afterward. We take these concerns seriously and would like the opportunity to review your situation and help.
Please provide your order number and the email address associated with your purchase so our team can locate your account and assist you directly.
We apologize for the frustration you've experienced and appreciate you giving Nebroo the opportunity to address your concerns and work toward a resolution. ❤️
I was so desperate and so worried because I had ordered too many sets of hearing aids by mistake and Maria took care of me. She was so kind. She was so helpful and she's so proud of where she works. I thank you so much for her. Maria was a wonderful help to me. She just made me feel so so much better and she made me not feel stupid for making that mistake. That's a wonderful girl there. That's a wonderful girl. Thank you so much.
Reply from Nebroo2026-08-24
Thank you so much for sharing such a heartfelt review! ❤️
We're truly delighted to hear that Maria was able to put your mind at ease and help resolve the duplicate order. Mistakes happen, and we're especially glad that Maria treated you with kindness, patience, and understanding throughout the process.
We'll be sure to share your wonderful words with Maria. It's clear that her compassion and genuine pride in helping customers made a meaningful difference for you.
Thank you for taking the time to recognize Maria and for choosing Nebroo! ❤️
If you are reading this before purchase, save your money and buy something locally that you can actually put your hands on and try out. At least you'll have someplace to return the aids to.
I ordered my hearing aids on 05/01/2026.
They arrived a week later. I tried them out, did the 6 week adjustment to get used to them, and the left one worked fine for a few weeks. Then, I stopped being able to hear out of the left one. I know it works, as I can hear the tone changes when I put the left one in my right ear.
After having a hearing test performed, I found that I have severe hearing loss in my left ear, so I need prescription hearing aids to get the frequencies that I cannot hear currently.
I am still within the 4 month return policy, so I emailed Nebroo to start the Return process. They responded with a reference number and that someone would be contacting me shortly about it. No one has contacted me. They are not responding to subsequent emails.
I called their customer number twice, and stayed on hold for over an hour each time, but I was never able to talk to a real person.
I think they use stall tactics to wear you down so that you will not worry about returning them.
If Nebroo is reading this, my original order number is 315798, from 05/01/2026.
EDIT:
I received a call on 08/20/2026 from Nebroo concerning my non-resolved issues with the hearing aid. I explained what was wrong, and why I was returning them. They agreed to refund my $69 and to not worry about returning the hearing aids.
The credit has been issued back to my credit card. Therefore, this issue is now resolved.
Reply from Nebroo2026-08-24
Thank you for taking the time to provide such a detailed review and update.
We're sorry for the frustration you experienced while trying to reach our team and arrange your return. We understand how disappointing it was to wait on hold and not receive the follow-up you were expecting.
We're glad that a member of our team was eventually able to contact you, understand the situation, and resolve the matter by issuing your full $69 refund without requiring you to return the hearing aids. We appreciate your patience throughout the process and are pleased to know that the credit has been successfully issued.
Thank you for giving Nebroo the opportunity to address your concerns and for updating your review once the matter was resolved. ❤️
I ordered the cic infinity aids. Although they worked well for me the fit was to tight. Nebroo is replacing them at no additional charge with a slimmer fitting model. Larry who assisted me was kind ,understanding, and professional. I'm looking forward to wearing my new hearing aids and I recommend Nebroo to anyone with hearing needs.
Reply from Nebroo2026-08-24
Thank you so much for your wonderful feedback!
We're glad to hear that the CIC Infinity hearing aids worked well for you, and we're happy that Larry was able to find a better-fitting option and arrange the replacement at no additional charge.
It's wonderful to hear that Larry was kind, understanding, and professional throughout the process. We'll be sure to share your kind words with him!
We hope the slimmer model provides the comfortable fit you're looking for. Thank you for recommending Nebroo and for giving us the opportunity to find a better solution for you! ❤️
Maria was very helpful and polite and understanding with working with an inexperienced old man who is not very technically skilled. She is a good one. Thank you. Richard
Reply from Nebroo2026-08-24
Thank you so much for your kind feedback, Richard!
We're delighted to hear that Maria was helpful, polite, and understanding throughout your interaction. We truly appreciate her patience in making sure you felt comfortable and supported, regardless of your experience with technology.
We'll be sure to share your kind words with Maria. Thank you for recognizing her excellent service and for choosing Nebroo! ❤️
My experience with customer service rep Tweety, was outstanding! She handled my request with complete professionalism and a caring attitude. My request was resolved, and I couldn't be happier with the resolution. Tweety deserves the highest praise, and a gold Rolex to boot!
Reply from Nebroo2026-08-24
Thank you so much for your fantastic feedback!
We're thrilled to hear that Tweety provided such an outstanding experience and handled your request with professionalism, care, and genuine dedication. We're especially happy that she was able to resolve your concern and leave you completely satisfied.
We'll be sure to share your highest praise—and we'll pass along the gold Rolex request too! 😉 with Tweety. She'll certainly appreciate the recognition!
Thank you for choosing Nebroo and for taking the time to celebrate Tweety's exceptional service! ❤️
The young man who took my call was very professional and courteous. He asked questions about my experience with NEBROO hearing aids. He offered an upgrade for me to try and I accepted his offer for the upgrade. My experience with NEBROO has been very good.
Reply from Nebroo2026-08-24
Thank you so much for your wonderful feedback!
We're delighted to hear that our representative was professional, courteous, and took the time to understand your experience with your Nebroo hearing aids. We're glad he was able to offer an upgrade for you to try and that you were happy with the solution.
It's wonderful to know that your overall experience with Nebroo has been very good. We truly appreciate your trust and support!
Thank you for choosing Nebroo! ❤️
Maria helped me in everyway I needed and my knowledge for tech. is very limited. Thank you for your time.
Reply from Nebroo2026-08-24
Thank you so much for your kind feedback!
We're delighted to hear that Maria was able to assist you with everything you needed and patiently guide you through the process, especially when technology can sometimes feel challenging.
We'll be sure to share your appreciation with Maria. Thank you for taking the time to recognize her support and for choosing Nebroo! ❤️
DECEPTIVE ads, deceptive return policy, hard to reach customer service. Truly wanted these to work unfortunately I have a problem with one of my ears and they cannot be used. FINALLY reached Customer Service and they offered to send a set of Over The Ear hearing aids to try. Nice offer which I accepted. Unfortunately same problem. When again, able to get through to Customer Service the refund process is DELIBERATELY MADE TO BE HARD AND EXPENSIVE. The requirements are shown below:
*********
Please use USPS (other couriers, such as UPS/FedEx, may return the package, causing delays).
Send the item back in its ORIGINAL packaging with ALL inclusions.
Clearly write your Name and Order Number on the package.
Before shipping, kindly take a PHOTO of the package and email it to us.
Once shipped, please SEND US A PHOTO OF YOUR USPS RECEIPT showing the tracking number to
their company e-mail. (which is not allowed to be shown in this review due to policy)
****************
My hearing aids were shipped in a box 12 x 9 1/2 x 3. The other set came in a box 4 x 4 x 3. Both needed to be sent separately. Cost $$$, and that did not include the inconvenience and stupid photos and e-mails afterwards. This is definitely to STOP people from returning and getting a refund. As a side, I was told by Customer Service they do NOT refurbish and resell returned aides which are shipped to Canada!
The website says they want us to be satisfied and if not "WE DO NOT WANT YOUR MONEY". Sorry that is a misleading statement and they definitely do want your money. If you do not wish to send them back due to cost/convenience they offer you a partial refund.
I spent $423.63 and was offered a refund of $296. A loss of $127.63. On S.S. I this is a huge amount to lose.
I decided to take the loss and accept their offer of $296. It is now 8/17/26 and I am still getting e-mails from Customer Service about the refund. Seems they are unable to read the YES, I accept your $296 refund; and have questions about do I want to get a refund? At this time I have said YES in 3 separate e-mails. Also due to my earlier poor review received an e-mail on 7/30, saying give them more info. about my experience and they would respond. Did, and of course NO RESPONSE.
My advice is avoid Nebroo entirely. I am sure some people are happy with their aids but if you are not...
Reply from Nebroo2026-08-24
Thank you for sharing such a detailed account of your experience. We're sorry that neither hearing aid option worked for you and that the return and refund process became so frustrating and time-consuming.
We understand your concerns regarding the return requirements, shipping costs, and the repeated follow-up regarding your refund. We also recognize that the amount involved can be significant, and we regret that the process did not feel as straightforward as it should have.
We'd still like the opportunity to assist you and review the status of your $296 refund. Please provide your order number and the email address associated with your purchase so our team can locate your account and follow up with you directly.
We sincerely apologize for the frustration you've experienced. We appreciate you bringing these concerns to our attention and hope we can help bring this matter to a satisfactory resolution. ❤️
Shelia, in a very professional and caring way resolved the problem I was having with my account. Her concern was refreshing and by being so, turned my skepticism into now being an advocate for Nebroo.
Reply from Nebroo2026-08-24
Shelia, in a very professional and caring way resolved the problem I was having with my account. Her concern was refreshing and by being so, turned my skepticism into now being an advocate for Nebroo.
Larry was extremely helpful and made my experience of calling in a problem easy and relaxed. He took care of contacting the delivery company quickly and got an anticipated delivery date for me. It's rare a customer service agent is so pleasant and accommodating, and I'm happy to hear that he is my customer representative for any further issues.
Reply from Nebroo2026-08-24
Thank you so much for your wonderful feedback!
We're delighted to hear that Larry made your experience easy and stress-free. It's great to know that he promptly contacted the delivery company, secured an anticipated delivery date, and kept you informed throughout the process.
We're especially happy that Larry's pleasant and accommodating approach made such a positive impression. We'll be sure to share your kind words with him!
Thank you for choosing Nebroo, and we're glad to know you'll be in good hands with Larry for any future assistance. ❤️
The feedback is ridiculous!! I am not a new hearing aide user so I do know about adjustments, etc. No one answers either of the 2 numbers I called. DO NOT BUY!! Can't get an answer from a live person so hard to figure out the return policy and from the reviews, they make it impossible! Scam!
Reply from Nebroo2026-08-24
Thank you for sharing your feedback. We're sorry to hear that the hearing aids did not meet your expectations and that you've had difficulty reaching a live representative for assistance.
We understand how frustrating it can be, especially as an experienced hearing aid user, to have questions about the product and return process without being able to get timely support. We apologize for the difficulty you've encountered with our communication channels.
We'd still like the opportunity to assist and clarify the return process for you. Please provide your order number and the email address associated with your purchase so our team can locate your account and follow up with you directly.
Thank you for bringing your concerns to our attention and for giving Nebroo the opportunity to address them. ❤️
This company has gone above and beyond customer support trying to get me fitted to the best product. The entire experience has been stress free. Their reps are helpful, patient, and polite. I really appreciate it as a customer with apparent sizing challenges. Thank you Nebroo!
Reply from Nebroo2026-08-24
Thank you so much for your wonderful feedback!
We're thrilled to hear that our team has gone above and beyond to help you find the best-fitting product. We understand that finding the right fit can sometimes take a little extra care, and we're especially glad our representatives were helpful, patient, and polite throughout the process.
It's wonderful to know that we've been able to make your experience stress-free. Thank you for your trust in Nebroo and for taking the time to recognize our team's dedication! ❤️
My hearing aids have a loud screeching noise. Try to get ahold of customer service for two days. Finally after waiting on phone for over an hour got ahold of someone. He then disconnected us and I can't get thru anymore. I wouldn't waste my time and money on them!!! Terrible customer service and terrible product!!!!
Reply from Nebroo2026-08-24
My hearing aids have a loud screeching noise. Try to get ahold of customer service for two days. Finally after waiting on phone for over an hour got ahold of someone. He then disconnected us and I can't get thru anymore. I wouldn't waste my time and money on them!!! Terrible customer service and terrible product!!!!
I was finally contacted after I posted my review listed below and offered a full refund. Although I have not received the refund to date, I take them at their word. Reserving the right to return here to further amend this review if not received.
(Original Review) I am a hearing aid user for 20 years. Nebroo sold me a defective pair of hearing aids. All seemed to go fairly well until I mentioned that I wanted a refund.
They immediately broke off all contact.
Don't be a SUCKER I as was.
SCAMMERS!
If I could give negative stars, it would be negative 5 stars.
DON'T BE TAKEN IN!
Reply from Nebroo2026-08-24
Thank you for taking the time to provide this update.
We're glad to hear that our team was able to reconnect with you and offer a full refund. We completely understand your decision to wait until the refund has been received before considering the matter fully resolved.
We sincerely apologize for the earlier communication difficulties and the frustration they caused, particularly after you requested a refund. We'd still like the opportunity to assist and ensure your case is properly followed through. A member of our team will reach out to you directly to check on the status of your refund and provide any assistance needed.
Thank you for giving Nebroo the opportunity to address your concerns. ❤️
I have been trying to get Nebroo to call us back and have not been successful after many attempts and left messages and emails. This is a rip off people beware!! They charged my mom's credit card two times and won't get back to her about a refund. I have sent several more emails and tried calling them and now we get no response at all. So I intend to smear there name and company all over the internet untill she gets somthing done about it. Because I have made attempts after attempts to get ahold of them to resolve this matter and continue to be ignored. Because it's a rip off and they know exactly what they are doing!!!!
Reply from Nebroo2026-08-24
Thank you for sharing your experience. We're truly sorry to hear about the duplicate charge and the difficulty you and your mother have had reaching our team. We understand how concerning and frustrating it is when a billing issue remains unresolved despite repeated calls and emails.
We'd like the opportunity to review the account and help resolve the duplicate charge and refund request. Please provide the order number and the email address associated with your mother's purchase so our team can locate the account and follow up directly.
We sincerely apologize for the frustration and inconvenience. We take billing concerns seriously and would appreciate the opportunity to make this right. ❤️
I wish this went into the negative for starts. My husband ordered these and has been trying to return them for weeks not one person will actually get on the line they keep hanging up on us. Im extremely frustrated and want my money back asap.
Reply from Nebroo2026-08-24
Thank you for sharing your experience. We're truly sorry for the frustration you and your husband have experienced while trying to arrange a return. We understand how upsetting it is to repeatedly attempt to reach someone and have the calls disconnect.
We'd still like the opportunity to assist and help get your refund request resolved. Please provide your order number and the email address associated with the purchase so our team can locate the account and follow up with you directly.
We sincerely apologize for the inconvenience and appreciate your patience. We hope to have the opportunity to make this right for you. ❤️
Frustrating experience! They need to tell you upfront that if you have tinnitus, these hearing aids are not for you! I called after 6 weeks to share my frustrations. The agent was trying, but could not resolve the troubles I had - not fitting in ear, squealing sounds that were painful. When I gave up and called to return, I was put on hold for over an hour and a half for 2 days, then call ended. On the 3rd day, I got Shiela. She listened, then helped me. I COULD pay to return to Canada, but she finally offered me 70% of my money back (keeping the hearing aids). I chose that, knowing it would only be a few dollars difference than if I had to pay shipping. Thank you to Shiela! Money agreed on was returned immediately. But was not a happy experience with Nebroo!
Reply from Nebroo2026-08-24
Thank you for sharing your detailed experience. We're sorry that the hearing aids did not meet your needs and that you experienced discomfort, fit issues, and persistent squealing.
We also understand how frustrating the extended wait times were when you were trying to arrange a return. We're glad that when you finally reached Shiela, she took the time to listen to your concerns and work with you to find a resolution that avoided the additional return shipping expense.
We're pleased to hear that the agreed-upon refund was processed promptly, and we'll be sure to share your appreciation with Shiela.
We also appreciate your feedback about clearly communicating product suitability and setting expectations. Your experience is valuable as we continue working to improve the customer experience. ❤️
Mark was an excellent customer service representative
Mark was an excellent customer service representative. He went at my speed and I never felt rushed. He took me step by step through the upgrade and he answered all my questions. I wish all representatives were like him. He made my day, week - my month!!
Reply from Nebroo2026-08-24
Thank you so much for your wonderful feedback!
We're thrilled to hear that Mark provided such an exceptional experience. His patience, willingness to work at your pace, and step-by-step guidance clearly made the upgrade process comfortable and stress-free.
We're especially happy to know that Mark made your day, week, and even your month! We'll be sure to share your kind words with him—he'll be delighted to know how much his service meant to you.
Thank you for choosing Nebroo and for recognizing Mark's outstanding customer service!
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