Negative to positive experience
We booked through Agoda in 2012 and they were fabulous. 2022 was the next time we booked via Agoda and they were pathetic. We booked a room in Holiday inn for 2 Adults and 2 kids and paid for It. We got a booking confirmation in writing. Called the hotel before our flights for airport pick up and they had only received a booking for 2 adults and asked us to pay surcharge. Agoda promised they would cover it and then went back on their words. Left a very bad taste. Poor business standards. Will spread the word so none of my loved ones feel defeated against an autogenerated email that tells you basically you have been shafted. Update as at 20.12.22 Within 6 hours of posting this review we received a call from an Agoda rep advising us to pay additional monies at the hotel and that they would reimburse us the cost. I am not for paying and recovering money especially from big businesses. Past experience has never been positive. However with no options during the busy period am left with no choice. Whether Agoda refund us or not only time can tell. Will update this post as it all plays out. Update as at 02.01.2023 rating updated accordingly A favourable outcome : The hotel did not add a surcharge on our bill. Therefore there was no need for Agoda to refund us any monies. This was a good outcome. Agoda I must say thank you for listening.