Thieves by any other name
27/11/23: Shame there's no zero stars option! Took 2 emails before GW customer service (one email from the store where my missing order was delivered, and then another a week later from myself) acknowledged my order which was delivered to store and disappeared. Asked them if I could just have a refund instead of being resent the order as I'd already now sourced a replacement from a functional retailer (my fault for not just shopping at Wayland or Element Games in the first place). Completely ignored what I asked and raised another order for the same product to be re-delivered to the same store. The staff there (who are actually really good!) emailed customer services after the replacement was delivered to say I no longer needed the product, that I would not be collecting it, and could they process the refund instead. 2 or 3 weeks later still haven't heard anything. Seems they either really, really need the money, or that they're just fine with ignoring both the customer and their own store staff. Update as of 9/11/23: Changed to a 1-star review: of my last 5 orders across GW and Forgeworld, 3 have had issues. My FW order item took 3 weeks to arrive because it was actually out of stock when I ordered it, which at no point was mentioned until I enquired a week after placing the order. One of my GW orders - the one which prompted me to leave this review - took 21 days to despatch (even though it was in-stock the entire time), and another order for the commemorative Warhammer Day model was apparently available to collect from my local store from 28th October, though vanished into thin air. Great hobby let down by sheer incompetence and a pervasive contemptuous attitude towards customers, from Games NotWorkingShop Ordering system is all over the place and barely functions at the best of times, so will be interesting to see how GW manages the Christmas period (they won't). I like the product, but the company is absolutely useless operationally and is a disaster waiting to happen. I don't mind waiting a while for despatch but there is never any communication, and you're always fobbed off with some nonsense, cookie-cutter response. There have been multiple times over the last year where I've bought something, heard nothing for weeks, then, only after asking, finding out the product was actually not in stock and they have no time frame of when it will be. Additionally, when I've requested to cancel a product (I don't make a habit of this, but after waiting 10d for a product that is still showing as in-stock, I decided to take my money elsewhere), I've been told it isn't possible, and that my item should be despatching shortly, though again they cannot say when this will happen. Really happy to take your money and hold it hostage while they wait for all the planets to be aligned so that they can maybe think about sending you what you've already paid for months ago. Maybe they're using the funds to pay the mice who run on the treadmills, which keep the company going each day? Either that or its just badly managed, and surely that can't be the case...