Games Workshop (games-workshop.com) has a 1.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 85% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 12 of them were added in the last 12 months. Last updated 2026-09-04.
Bought Armageddon , building more and more Orks ready for the codex and a good warragh. bought new hero’s painting and ready plus waiting for new codex and new megaknob charachter. Can see some models lost already and nerf the whole army. Congrats team last war boss still ready to play but run out friends that can be bothered with this game. Next £150 pound on a board game.
They dont play test their games and cannot power balance to save their life. Nice models though.
Long time plater of 20 years. Finally had enough, the new codex is incomplete and forces us to rely on the app for key information also forcing you to always buy the newest book to play. They've also casually removed key units and make several units into one loose bland blanket unit type. Cutting corners and predatory practices avoid.
For such a wealthy company they only are open 5 days a week and only one member of staff per shop My main complaint is the prices of command heroes in Middle earth Why you now cannot buy the models individually like before .so you have to pay 4x as much they have in the past employed very rude people with no social skills Including shop staff right up too some regional senior managers The shops use to be a community hub And the books use to show how to build scenery Every time they bring out new rule and profile books there are massive Errors and misprints They break there core rules on some profiles to sell more for more profit
Missing whole regiments two times on a starter box empire and the orc vs empire one. Garbage company
Kit was missing a piece, games workshop washed their hands of it, extremely poor customer service
They make more expensive and worse in quality models than competition, but at least its full of queer and communist propaganda.
The prices they charge on the official website are hilarious. And the constant pumping out of new books and editions just to keep changing the rules to so you have to buy underselling models is just a joke. If you ever want to play this game, go pick up an older edition rule book of ebay for a couple quid and by some 3d printed models from a seller or models from another hobby shop as they are always cheaper than GW
After deciding to start up warhammer again after a 20 year hiatus I am shocked and appalled at what it’s become… Everything is now plastic and yet double (maybe triple) the price… considering 3d printing exists, why am I sticking 4 pieces together with glue that melts plastic and details to just form a torso and legs that cost £40 to get in the first place… you slip or it spills out, that’s it, £40 down the drain. The codex (that you need for the armies rules) are now £40!!! And they don’t even come with half the art or stories that the old ones use to and I’m going to need another bloody one when 11th edition comes out!! It just seems like a money grab even though they already make millions of us a year…and they don’t even seem to care for their fan base. After the miniatures I’ve collected I shan’t be getting anymore from them and will be looking for a different tabletop game to pursue. Stay clear.
Thank you for the easy shopping and experience.
It was very good to use games workshop and not a reseller because ressellers suck
Came for models, quickly left after seeing its staff celebrating 9/11 and political assasinations.
Bought a product through a reseller. Parts were missing and broken due their bad packaging. This can happen and is always replaced very fast now they refer to the reseller to sort it out. Asking high price for products but offering zero customer support. Would not recommend buying anymore from this company.
new corporate leadership has taken all kind of soul from this company and turned it into a basic, bare bones cold personality-less company thats a dime a dozen, its heartbreaking to see the direction its been heading in the past few years... nothing now but a blank slate thats boring to look at and exists solely to milk its customers dry, and any loee changes that completely remove the personality of certain factions are just met with."pff, tough luck"
I've purchased the Cathayan sentinel, what an absolute nightmare to assemble. Incredible vague and misleading instructions, part's numbered incorrectly, some parts not on the instructions at all. A lot of parts don't fit together well. I had to rage quit this model just trying to assemble the belt. Collosal waste of money. Avoid.
I feel like the experience just depends for me. I buy Astra Militarum. Most stuff has arrived on time/at a good time, nothing damaged yet. Prices are arguably ridiculous, just comparing against different stores. If Warlord games (A WW2 Model seller), sells 30 US Airborne 1:28 scale models for around 40$ that are honestly the same in detail and in quality, then why on earth can I only buy 10 Cadian Shocktroops for the same price? I'd check Amazon or Ebay before you buy Games Workshop. You can often find what you're looking for online for cheaper than it's sold on the official site. Also, nice thing about these websites is you don't have to pay a 10$ charge for any orders under 65$. If you CAN'T, well... just hope you need something expensive. And if it's not on Amazon, it's because it goes out of stock fast, and typically stays out of stock.
Bought a product that arrived broken. They told me the replacement was going to take about a month not including shipping from the UK. They have a warehouse in Kentucky send me the replacement part from there then take all the time in world to recast and send it back to the warehouse. It's not rocket science.
Took an unauthorised payment for warhammer plus. I signed up with a gift card and explicitly told them not to take payment from my card. They have just taken payment and now I have to dispute the transaction with the bank.
They will not call our store at the time we set. We are expected to carry product that works for other stores but not for us and if you decline they polightly threaten to drop you. They can never get the models my cstomers want and load us up with models we can't sell.
Back ordered and preordered product from them before and after christmas. 8weeks delay and ongoing. They are moving warehouse and have no idea how to structure their business. Worst run company ever. They are lucky their IP is amazing and holding them together.
Warhammer
Gamesworkshop
My Hobby Place
Tokyo Tengu
Zerox Games4.7
My Story Tale4.9
Purple Care4.9
CONTARMARKET4.5101 reviews matching
