Games Workshop (games-workshop.com) has a 1.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 85% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 12 of them were added in the last 12 months. Last updated 2026-09-04.
The tale of the naive hobbyist and the evil Slimemong
Are you sitting comfortably? You are!? Good then let us begin...
Once there was a naive hobbyist, who decades after first discovering the amazing game, lore and models of Warhammer, returned to the hobby. He built many, many armies and spent the GDP of a small island nation on toy soliders. He then finally decided to buy his first ever big Resin model, (Like the ones his younger self had spent hours gazing at with lust and awe on Forgeworld.com in the dark ages and delightfully palandropic year of 2002)!
The first big model he bought was a Thunderhawk gunship and even though it had the mold lines, air bubbles and slippage he had been prepared for, it was perfect.
So, confidence growing, our naive hobbyist threw caution to the wind and decided to buy another big resin b**tard of a kit and ordered the kind of model his younger self had only ever dreamed of!
Oh it was like Christmas, the day that Drab Santa stand-in from UPS dropped that giant box off at the naive hobbyist's home...
Enthusiastically he opened the boxes full of resin joy, inspecting the weapons first. They were all perfect and his excitement grew. Finally he opened the box containing the body of his Reaver Titan...
And this dear reader is where our tale takes a dark turn!!
The author would like it known he is fully supportive of affirmative employment laws and doesn't believe anyone of any capability should be restricted from the work force. However, he would like to question the logic of whoever it was who assigned the blind chap and his dog to the role of casting resin models...
To say the majority of parts of this titan were poorly cast would be an understatement! In fact, you could reasonably argue Mel Gibson in the starring role of a biography of Moses would be a more successful casting.
However, set backs happen right!? Our naive hobbyist knew exactly what to do! He took some pictures and sent a message to the Warhammer Customer Sevice team.
Now every good story needs a good villain. Sadly this isn't a good story and our villain is the woeful Slimemong. Despite our hobbyist's pleas, the greasy Slimemong refused. He insisted the parts were up to the normal standard and that the hobbyist should expect these kinds of issues with resin kits.
The naive hobbyist would have agreed, if entire sections of detail hadn't of been missing or parts had slipped so much in the mold, they required resculpting from scratch.
So, he took more pictures and tried to explain but again the greasy Slimemong refused to replace them.
Now forgetting the quality of these pieces is like comparing Michelangelo's David to a child's first attempt at a gingerbread man or that the cost of this kit is greater than a good quality resin 3D printer. The worst part of this is the evil Slimemong has killed the enthusiasm of that naive hobbyists inner child.
Yes, they are going to refund it, yes he will get his money back but the naive hobbyist is no more. Instead all that remains in his place is a jaded cynical old man who is still baffled by the inconsistency of quality between Warhammers own resin kits and a customer service staff member who would rather issue a refund than help a customer get a few parts replaced.
Terrible service from games workshop. They are advertising on their site Warhammer art and promote this company. It is a scam do not trust it. They have taken my money and gw have refused to help
Clearly, Games Workshop has very (very) high friendships, otherwise it would have already gone bankrupt by now. Yes, because other companies have gone bankrupt for much less. But not GW, which, for twenty years and more, has been implementing a systematic method of domination of the masses through strategies aimed at establishing a sado-masochistic relationship with the consumer. But this strategy only works on idiots, of course. As for intelligent people, however, they immediately notice the nonsensical strategies of the company based in Nottingham. The trade policies conceived on social Darwinism and a hallucinated sense of elitism (which involves the beyond ridiculous situation that one of their commanders - a single miniature - costs the price of an entire team - ten models - despite the difference in plastic material used for printing the models, that even a child can see.) The constant price increases coinciding with the childish and dull quality of their miniatures, the reduction to copying by anyone has better ideas than them (ritual cannibalism, a way of proceeding which in the past has even caused them legal trouble for theft of intellectual properties), the lack of serious game material for wargaming enthusiasts, a toxic tournament circuit, the claim to define "what" true aesthetics is in ridiculous painting competitions, the perpetual redefinition of commercial situations for cashgrabs, so as to prevent the consumer from having any stable point. A public relations circuit made up of gatekeeping, simulacra and misrepresentations of reality. The icing on the cake was adhering to the WOKE ideology after a triple somersault, despite GW's roots being somewhere else entirely. Just the tip of the iceberg of a company that, if it disappeared, would make the world better.
They are a great company, they solely want small shops to succeed, the products are good the company itself is a great company.
As a retailer that sells warhammer products, they really take care of the customer. As a small shop we do have rules but they encourage us to give out free merchandise to help push the game, the prices can be set differently from shop to shop. As so long as you don't advertise, to cheapen the brand, so a small shop can sell cheaper than the actual warhammer site, and guess what they want you to shop small they are pivoted for small shops not Solely internet sales they want you to physically play and shop.
Absolutely brilliant company and products. The quality of the artwork and miniatures are unmatched. Ignore all the moaners in here! They are a billion dollar company for a reason.
These people are greedy as hell. They’ve barely updated products in the last 20 years, the instructions are cheap and lazy, and their greed is INSANE. Since the pandemic, they must have increased their prices by at least 30%. Greedy, nasty, corporate a**holes, who don’t care about their customers. Buy from Etsy or China, and to hell with the greed of these vampires.
I wish I had checked the reviews before buying! For the price you pay, I expected much better quality. The products feel cheaply made, and certainly not worth the premium prices they charge.
To make matters worse, when I reached out to customer service about my concerns, the response was dismissive and unhelpful. I really regret my purchase and won’t be buying from games workshop again.
Save your money and look elsewhere—there are far better options for the same or even lower price.
Some nice minitures for sure. Love the lore (Except the garbage that is AOS) and computer games but their game systems are complete trash! Havent made a decent game system in decades!
Very Very Greedy Company. Will Eventually be Replaced with 3D printers and Recasting. The Rulebook's and codex's are a huge Scam and there should be Gov Sanctions and a class action lawsuit against them.
My original review here was mean as my experience with their customer service was poor due to a lack of follow up or clarification in emails and whenever I tried to call the customer service line they were either in trainings or unable to take my call this happened multiple times over different weeks and trying to resolve different concerns such as my account on Warhammer Plus or trying to order something.
However in the last four months the customer service response time has improved and while I have not spoken to them or tried calling them on the phone the email responses are a lot more thorough and direct and have been very kind and generous when it comes to resolving my concerns they were able to let me know when one of my packages were going to be delayed and were kind enough to want to make some amends with my frustrations changing my review from one out of five to 4.5 out of 5 just because of the original poor experience however it feels like a completely different dialog more recently.
Overprice models bad game systems that are not much fun. Lots of other tabletop game companies do it better. Look at mantic games , warlord games , one page rules
They took my money, made me wait for 2 months, and then cancelled my order and refunded my money... why take my money in the first place?! They've started using more 3D resin printed models, I have received about 50% of the minis broken because of this. They also take your money for indefinite periods of time. I have over $500 of orders that have been waiting for over 5 months. I can't wait to see if they decide to fulfil the order or just cancel it. You're welcome for the interest free loan!
I had a terrible video interview experience with a recruiter from Games Workshop UK. She was behaving smug and condescending throughout the entire interview, not paying attention, staring into space, and asking redundant and inane questions just by rewording them and expecting a new answer, whereby the only correct answer was "customer service experience," which was mentioned multiple times prior by myself ad-nauseum with given examples.
She had no concept of how a business is managed, went by the script, was just listening for keywords, and didn't actually bother to understand what was being said to her. Apparently she surmised that people are there to learn, paint and go home; "it's fine if someone doesn't buy a product and goes home" is a bizarre thought process for an offered retail sales job, so she doesn't see any value in personality or good salesmanship to draw folks in.
Maybe take her own advice, make sure the interviewing "experience" is better, and improve upon her social skills. Utter waste of my time and I will have no further interaction with this company or its staff.
Shocking service. Pre-ordered items on 6th July. Release date was 20th July. It's now 27th July and no delivery. Tried to contact them but nobody there at weekends. They might respond within 3 working days. No more! I'm selling my Warhammer armies and having nothing more to do with these people.
All companies are greedy, But games workshop might be the most evil greed I've seen. Their prices are unfathomable. And they just always want more. They dont get it
I preordered a box set on the 6th of January. Paid the price in full. Product was supposed to be shipped on the 20th of January. My order was confirmed as being available and scheduled to be shipped on time. I cancelled my preorder at the end of May, as I still did not get my product.
From January to July the box set I wanted to buy was never available on their direct webstore.
Ordered from a different retailer that told me they can get it, as it is available in the EU warehouse. It is now July, and the box I want to buy is still "Temporarily unavailable" or "Out of stock".
This company charges scam prices, gaslights it's costumers, uses gross legal overreach. Most reviews online are paid for to only say good things. They release false statements and cannot be trusted in any way
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