Waste of money
Bought several bottles from SHO . Had an issue with a new Newt bottle. It lets in air and is really unpleasant to drink out of. Customer service firstly sent me a video to watch. Took bootle apart several times…. Still had the issue. Contacted them again and then they wanted a video of me putting it back together and drinking out of it to show that I was using it properly… seriously treat you like an idiot. Refused and they still wont replace the lid. They want me to pay to return the bottle. Said bottle is now in the bin!