Unhelpful when equipment has a design flaw
Bought a Proform 550R rowing machine and found that the design of the foot pedals made the machine completely unusable: the low back meant my feet kept slipping out. Contacted Proform customer service for a solution and they asked me to send them a video of the issue, which I did. While they responded in a timely way, their response was laughable for its lack of helpfulness. Their reply was “this is not a manufacturing defect with the machine”. End of help. No solution to the problem of the pedal design not holding feet in securely, just a blatant brush off. I am now stuck with a brand new, expensive, but completely unusable piece of equipment.