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Written by the business, not verified by us.ProForm (proform.com) has a 2.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is poor. Opinions are polarized: 40% rate it 4 stars or higher while 42% give 1 star; The business has replied to 77% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-09-03.
I have had a Proform SMR Pro Elliptical for a few years. Currently it needs a hard reset however does not have the described pinhole hard reset spot. When I called (and spent 1.5hours on the phone) I was then told it is not one they support any longer...but hey they offered that if I want to buy a new one I can have a discount. You have got to be kidding ProForm...the replacement will be a brand that actually provides customer service.
I made an order 5 weeks ago. Since I changed the shipping address a few days after I originally placed the order it’s just stuck and won’t be processed. It’s a mixture very incompetent customer service and slow processes. Stay away!
JK We are sorry that your order seems to be stuck and that you haven’t received it. We can see that our team has reached out to you to provide additional information regarding your situation. We recommend working with them directly. Thanks! - ProForm - Powered by iFIT
Dangerous temu quality products stay away from proform!! I have an older treadmill my guess is 5-6 year old treadmill it randomly started stopping completely while running at 5mph. Very dangerous considering I could have gotten hurt. The quality sucks and the machine is dangerous I will never buy again! 0/10 do not recommend
Indian hacker We are sorry to hear that the belt on your machine stopped while you were running. We understand how concerning this is as user safety is one of our top priorities. You’re welcome to contact us at my.iFIT.com if you would like us to take a closer look into this for you. Thanks! - ProForm - Powered by iFIT
While the Proform Hiit trainer is quite good when it works, it requires repairs with heavy use. And that's the main problem: spare parts are 10 times more expensive, making repairs unfeasible. The main issue is with the two axes, which cost $170 and $130, respectively. That's almost a third of the cost of the trainer. After the warranty expires, after the first breakdown, it’s easier to throw it away.
Тимофеев Николай We are glad that you enjoyed your HIIT trainer when it was working properly. We are sorry to hear that you feel repairs are costly once the warranty expires. This input is very valuable and will be passed on to our management teams. If you have questions for us, feel free to contact us directly at my.iFIT.com so we can speak with you. Thanks! - ProForm - Powered by iFIT
I bought a treadmill 4 months ago and from the get go it was giving small electric shocks when in use, its now stopped working and to be quite honest support for trying to have it repaired under my two year warranty is none existant. I bought it from john lewis thinking if i had any issues john lewis and there famous customer service would look after me well no, thats gone. John Lewis customer service has been outsourced to south africa where you are just left on hold indefinitely (beware if you buying any large items from john lewis going forward). I have contacted ifit for support informing them initially of the electric shocks then most recently to report the machine had stopped working, they actually responded both times asking me to try different footwear remedy the issue?, if i use hand cream it could affect the machine? how if its placed on a carpet it could suck in loads of fibres and dust causing it to overheat so it should be placed on a matt even though they market and sell it to the domestic home market without a matt included? Its exhausting my advice is simple dont buy any large items from john lewis the customer service ship has well and truly sailed (see trustpilot and others)and dont buy anything ProForm or anything with ifit labelled on it, they know there selling utter junk thats why there resonses are so ridiculous to start with so you'll just get fed up of contacting them too. (see trustpilot and others)
Ian Thank you for sharing your experience with us. We are very sorry that you have experienced shocks when using your treadmill and that you haven’t received the service you feel you deserve. We have passed your review and information on to our team to take a closer look at. We hope to make this right for you very soon. Thanks! - ProForm - Powered by iFIT
I bought a ProForm Elliptical five years ago. Generally happy with it until the main frame just broke a few weeks ago and could not be mended. Suppose to be a ten year company warranty on the main frame. Despite providing all information ProForm ducked and weaved so as not honor their warranty. Very disappointing .
EJ We are sorry that the frame on your elliptical broke. It is very uncommon for this to happen, and we understand how this can be concerning. We can see that our team is looking into this and is trying to assist you. We recommend continuing to work with them directly. Thanks! - ProForm - Powered by iFIT
Run, do not walk, to any other brand than Pro-Form. I've had this machine since Covid and it's been an ongoing nightmare. It constantly doesn't work or requires lengthy updates. Customer service wait times on the phone are lengthy and you will often be disconnected after waiting for 20-40 minutes. This happened to me earlier today. The customer service chat option is equally bad as the chat often resets. Also, did I mention that the machine requires two people to reset it? Pro-Form literally destroys any early morning motivation to workout and seize the day. Good on you, guys.
JS We are sorry that your machine isn’t working properly and that you haven’t received the assistance you feel you deserve. We have looked into your situation and see that our team has tried to assist you with your machine. We recommend working with them and using their recommendations to ensure your unit works as designed. Thanks! - ProForm - Powered by iFIT
Paid $2000 on sale !! for a Proform iFit treadmill in 2022, now the machine is completely dead. Wont turn on at all! Was a steady decline to this point .... First issue we started to notice was the speed buttons no longer correlated correctly to what was being shown on the screen, you press speed 8 - it showed 9.6 on the table. Secondly machine started freezing on the sleep screen - "tap here". The whole machine needed to be power cycled to start it again. Then came the day we came to the machine and it was just black. Wouldn't power up at all. iFit are useless, sold as gym quality machines and didnt even last just under 4 years in a personal home environment. Their answer is ... warranty is up, oh well. Perhaps if you are selling such an expensive piece of equipment you actually get it to last. Cheaper now to go buy a basic Kmart treadmill without all the bells and whistles !! Will probably last 10 times as long !! May also be worth noting when I investigated into the company further it appears there has been class actions taken against them for issues relating to their treadmills, bikes etc. I am unable to put the link in this review but you can find the information by googling, iFit class action Just Save your money and avoid !!!
Pipere Stonebridge We appreciate your detailed feedback regarding the experience you have had with your treadmill. It is uncommon for a unit to stop working properly within just four years of proper use. Your input is appreciated and will be passed on to the appropriate teams. If you would like assistance outside of the warranty period, please contact us directly at my.iFIT.com so we can assist you. Thanks! - ProForm - Powered by iFIT
Paid $1600 for a treadmill I can't use unless I pay a $400 annual membership fee. My justification for paying for it was I would save on a gym membership. Customer support tells me it will not work manually with out the ifit membership fee. Complete scam.
Paradise Golf We are sorry for any misunderstanding regarding iFIT Memberships and your treadmill. Most of our ProForm treadmills can be used in manual mode without a paid iFIT Membership. Please contact us directly at my.iFIT.com so we can verify which unit you own and clarify this for you. Thanks! - ProForm - Powered by iFIT
Bought a ProForm Sport RL rower. I received a 1 year membership to iFit with is. It had a paper telling me the attached card gave me access to ifit.com for 1 year. I kept the card and got rid of the paper. I activated my membership but it complained 1 month later saying my credit card info was missing. Turns out the card only had a 1 month membership. When I contacted ifit I was told what I needed is the paper that was with the card. The card is not the important piece but the paper is! What kind of ridiculous packaging is that. It's practically a bait and switch scam. Lots my 1 year membership and I am certainly not paying for one after this. Some companies you just can't trust.
Michel Côté We are sorry about your experience with the iFIT Membership included with your machine. We run various iFIT Membership promotions at various times. We are not currently running this promotion, but we do still honor the promotion with the proper documentation. We tried to reach out to assist further, but unfortunately, we didn’t hear back. Feel free to contact us at my.iFIT.com if you would like us to readdress this for you. Thanks! - ProForm - Powered by iFIT
I had been very happy with my previous ProForm treadmill, so when it broke (I have put a ton of miles on it), it made sense to order another. I upgraded to the ProForm 9000. My experience has been terrible so far; I paid for haul away and assembly, and the 300 lb treadmill showed up for delivery with no plan to haul or assemble. The woman I spoke to at customer service was super nonchalant and now they’re telling me someone will hopefully contact me within a week to reschedule. I’m extremely upset, and won’t be ordering from them again when they don’t fulfill the delivery promised (and paid for) and they don’t care either… Updated to add: I ended up hiring a different company to come bring my treadmill inside and I assembled it myself. The ProForm 9000 is supposed to be an upgrade but it’s way worse than the 2000. Less bouncy, no option for a downhill incline (which I’ve used in my training), narrow and short belt.
Katie Baillie Simos We are glad to hear that you were happy with your previous ProForm machine. However, we are very sorry that the delivery and assembly of your new machine didn’t go as you had anticipated and paid for. We tried to request additional information so we could assist further, but unfortunately, we didn’t hear back. Please contact us directly at my.iFIT.com so we can ensure this is addressed for you. Thanks! - ProForm - Powered by iFIT
My son has purchased Pro-Form Trainer HL and its awful. He purchased it from our local Currys. During the assembly process he found two of the base bolts, the screw threads were incorrect and it took my son ages to screw these bolts in correctly. As soon as it was assembled he used the machine and the noise was and is terrible . There is a loud crunching noise and screeching sound coming from the inside of the machine. The body of the machine appears to move when he uses it. We have checked the base legs that they are equal with a spirit level and moved to different area around on the floor. He has checked all the bolts but the noise still continues. He has reached the end of his tether. We didnt keep any of the packaging as we didnt envisage any issues. He is awaiting customer support from Currys .He bought the Pro-Form in the sale. I searched for reviews regarding this machine and they dont seem to be very good. Its a lot of money for a piece of equipment thats noisy. 14/2/26, Thank you for your reply. My son has contacted my.ifit.com , with a recording of the noise and is awaiting a home visit . He continues to use his machine and the noise is incredibly loud and we are suprised the neighbours have not compained about the loud squeeking/grinding type of noise. Its as though we have a demonic hamster in his hamster wheel going a thousand miles per hour, going around and around. I did not know how to reply to your message of reply.
Candida Blakey We are sorry to hear that your son’s machine isn’t meeting either of your expectations. The experience you have shared doesn’t meet our quality standards. As the manufacturer, we would like to look into this and assist further with his machine. Please contact us at my.iFIT.com so we can speak with you or your son. Thanks! - ProForm - Powered by iFIT
I had to deal with their official parts supplier, iFit. Unfortunately, if you need to replace any part for proform equipment, you had to deal with this company. I ordered a part expected to arrive within 7 to 10 business days. The part never arrived. After contacting them, they informed me that there was a miscommunication, and the part was not in stock and it won't be available until about a month.
Alex We are very sorry for the delay you experienced in receiving your replacement parts. We understand how frustrating this experience must have been when you were ready to use your machine again. We requested more information so we could look into the current status of this, but unfortunately, we didn’t hear back. If you have further questions for us or need more information, please contact us directly at my.iFIT.com. Thanks! - ProForm - Powered by iFIT
The machines are average. However, the maintenance and the extended warranty are a waste of money. Maintenance is just oiling the machine. Extended warranty is a scam. Save your money and do oiling/belt adjustment yourself just watching YouTube.
Jose We are sorry that our machines feel average to you and that you haven’t received the service you deserve. We will be happy to look into this and assist further with your warranty and machine. You can contact us directly at my.iFIT.com where we’ll be happy to help. Thanks! - ProForm - Powered by iFIT
Bought a Proform 550R rowing machine and found that the design of the foot pedals made the machine completely unusable: the low back meant my feet kept slipping out. Contacted Proform customer service for a solution and they asked me to send them a video of the issue, which I did. While they responded in a timely way, their response was laughable for its lack of helpfulness. Their reply was “this is not a manufacturing defect with the machine”. End of help. No solution to the problem of the pedal design not holding feet in securely, just a blatant brush off. I am now stuck with a brand new, expensive, but completely unusable piece of equipment.
K Knowles We’re sorry that the foot pedals on your rower aren’t holding your feet in as you had anticipated. Have you tried tightening the strap near your toes? This can help to keep your feet from slipping. Your feedback regarding this is appreciated and will be passed on to our developers to take a closer look into. If you have other questions for us, please reach out to us at my.iFIT.com. Thanks! - ProForm - Powered by iFIT
WARNING: Avoid ProForm and NordicTrack Equipment from ICON Fitness I paid over $1,100 for a ProForm Pro 16.9 Elliptical Trainer from Amazon, expecting a reliable, quality machine. Instead, the console became completely useless with persistent error messages and freezing, despite every update and reset. No fix works. Contacting ProForm support was a dead end. They refused to replace the faulty console or provide meaningful assistance, dismissing a consumer’s reasonable expectations that a manufacturer will standby their products, and pushing me to purchase a brand-new machine instead. The situation worsens with ICON Fitness, ProForm’s parent company, aggressively promoting their NordicTrack products with machines that lock essential functions behind costly iFit subscription paywalls. Without a subscription, vital features are disabled, turning your “smart” equipment into little more than an expensive humongous paperweight. Consumer Reports and thousands of customer complaints on review sites and forums confirm that recent iFit software updates have rendered many machines inoperable, with no parts or timely repairs available. Customer service is abysmal. Expect long hold times, delayed or unavailable replacement parts, and denied warranty claims, forcing you to spend hundreds more just to maintain equipment that should have worked like any other reliable fitness equipment. If you want fitness equipment that actually works, backed by a company that honors warranties and respects customers, steer clear of ProForm, NordicTrack, and ICON Fitness. They have converted home fitness into a subscription cash grab, leaving honest buyers frustrated, out of pocket, and stuck with broken gear. Bottom line: Do your research and consider other brands that stand behind their products and provide reliable fitness equipment without forcing you to spend hours trying to troubleshoot and corner you into costly subscriptions just to use what you paid for. UPDATE: iFit representative reached out to me and validated my concerns. The representative couldn’t help because the defective console is unavailable.
Phil We are very sorry for the experience you have had with our products and Member services. The experience you have shared does not meet our service standards. We appreciate this information so we can continue to make improvements. We have looked into your situation and show that our team has reached out in an effort to assist you. Thanks! - NordicTrack - Powered by iFIT
I purchased a proform 400 spx, computer is cheap, I can’t get the reed near enough to the magnet for it to register anything, wheel is too far from the clamp. Bought this bike new. It’s never worked. I use it without computer. Could have bought cheaper.
Wendy We are sorry to hear that your unit is no longer registering properly with the console. We understand how this is frustrating and will be happy to assist you. Please reach out to us directly at my.iFIT.com so we can speak with you and take a closer look at this. Thanks! - ProForm - Powered by iFIT
stay away from ProForm; the machines are very expensive, and the customer service is not great. I hired a technician to check the treadmill $160 , and they canceled the first appointment, rescheduled, and arrived 30 minutes late with no notification. The technician informed me the display was under warranty and that he would order it for me. After waiting two weeks, I contacted the technician, and they mentioned they didn't know anything and that I had to call iFit. I called iFit, and they want $480 for the display + $28 shipping + taxes + $115 for installation. The technician advised me this is a common problem with the treadmill equipment. They use old Android software. Never again will I buy ProForm equipment or recommend it to anyone.
Dalys Sullivan We are sorry to hear that you have experienced problems with your treadmill and for the delay in getting your machine working properly. We care about your experience and want your machine working as soon as possible. We show that our team has reached out to assist further with your situation. We look forward to your unit working as it should very soon. Thanks! - ProForm - Powered by iFIT
I purchased a ProForm Trainer 12.0 treadmill (Model PFTL99721.0) from iFIT in late 2022 or early 2023. During the first year, I used it very lightly and occasionally, never more than 2 to 3 hours per week, and there were several extended breaks when it wasn’t used at all. Despite this minimal use, the treadmill’s iFIT touchscreen console froze completely—stuck on the iFIT logo screen and unable to boot or function. The rest of the treadmill—motor, belt, frame—is in perfect condition. The machine is now totally unusable only because the console failed. I’ve spent hours trying every reset method, followed every online suggestion, and contacted customer support. The only solution they gave me was to pay $400 out of pocket to replace the console. This is unacceptable. The console clearly has a known reliability issue, and many users online report similar failures. What’s worse: the treadmill cannot function at all without the screen—there’s no manual mode button, no physical override. This is a terrible design flaw that locks users out of their own equipment. I’ve lost over a month of workout time, and as a parent, my time is extremely limited and valuable. I purchased this product in good faith expecting a reliable machine, not something that would fail from light usage within such a short time. iFIT should: • Cover or heavily discount the console replacement; • Reevaluate their reliance on buggy software as the single point of access; • Stop pushing responsibility for poor design onto customers. I hope other buyers see this and think carefully before choosing a product from this brand.
Kayla Thank you for this feedback regarding your machine as well as your service experience with our team. Our machines are designed to last much longer than three years when used and cared for properly. We understand that it can be frustrating to lose workout time and appreciate this input. Your review and suggestions will be passed on to our management teams. If you have further questions or would like to work to get your console up and running, you can contact us directly at my.iFIT.com. Thanks! - ProForm - Powered by iFIT
I’ve had this treadmill for a while now and overall, it’s a solid machine. It runs on a program called iFIT, which is decent, but it does require a paid subscription. Thankfully, there is a manual mode that doesn’t need a subscription. I did try iFIT for a while, but eventually found that I preferred using manual mode, so I ended up cancelling my subscription. One major downside, though, is the constant software updates. It feels like there’s a new update every week. My treadmill is set up in my shed gym, and because it’s a metal shed, the internet connection isn’t great out there. The problem is, if the treadmill hasn’t updated, you can’t use it at all—not even in manual mode. That’s incredibly frustrating, especially since I work out early in the morning. I get up, get ready, head out to train—only to find the treadmill unusable until I can get a stable connection to update it. Honestly, if I had known the machine required such frequent updates just to function, I wouldn’t have bought it. You should absolutely be able to use manual mode without needing to update the entire system first.
Danielle Thank you for your feedback regarding the updates needed on your machine to keep it running properly. We understand how it can be frustrating to wait for an update, especially when you’re ready to work out. We appreciate hearing from our users so we can provide the best workout experience possible. Your review is important to us and will be passed on to our developers to take a closer look into. Let us know if you have any questions for us, you can find us online at my.iFIT.com at any time. Thanks! - ProForm - Powered by iFIT
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