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ProForm (proform.com) has a 2.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is poor. Opinions are polarized: 40% rate it 4 stars or higher while 42% give 1 star; The business has replied to 77% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-09-03.
When I call for a repair the persons ( I called twice) wanted to sell me a service (that is not in the warranty, they said). They refuse to tell me how much it will cost and in both calls I was put on hold for about an hour each time, that is unbelivable for customer service. I renew the warranty on June 2nd for 3 years but they do not really care for customers. One of the worst services in the U.S.A. I will call them again when the machine is broken completely.
Reply from ProForm2025-06-14
Ricardo
Thank you for your feedback regarding your service experience. We are very sorry for the delay you experienced and that you haven’t received the care you feel you deserve. Your review will be passed on to our teams to help us further improve. If you would like us to take another look into this for you, please contact us at my.iFIT.com.
Thanks! - ProForm - Powered by iFIT
I purchased the white glove delivery service when I purchased my ProForm, which per the Proform website is "White Glove Delivery & Assembly:
Your product will be delivered into any room you choose and assembled by our professional team of white glove delivery and assembly technicians. All packaging will be hauled away."
This did not happen. It was delivered by FedEx and left outside on my driveway by my side door. When I called ProForm to find out what was going on they said that I would get a call in 3-5 business days to set up a time for the white glove service. WTF? That is not what it says on their website. It's supposed to rain all day here tomorrow and I have no way to get it inside and out of the rain, nor should I have to do that. They told me to find a tarp and cover it until I'm contacted, or find someone to help me bring it into my house. Again, WTF? I should not have to do any of this as I paid for it to be delivered into my house per the White Glove service. Their website LIES about this service.
Reply from ProForm2025-06-04
Kara
We are very sorry that you didn’t receive the white glove delivery service that you purchased with your machine. We understand how this is frustrating and want to make this right for you. Please reach out to us again at my.iFIT.com so we can properly address this for you.
Thanks! - ProForm - Powered by iFIT
Terrible. Do not buy from this company. I bought and almost 1,300 dollar treadmill and the console suddenly went black and they are trying to have me spend 500 more to replace the console on a brand new treadmill. Such a scam
Reply from ProForm2025-05-20
Meredith
We are very sorry that your treadmill is not working properly and that you haven’t received the help you are needing. We requested more information to assist further, but unfortunately, we didn’t hear back. If you would like us to take a closer look into this for you, please reach out to us directly at my.iFIT.com.
Thanks! – ProForm – Powered by iFIT
I received the IFIT Treadmill not too long ago and before actually using it I was eager to try using a treadmill at home. I was worried that my motivation would be minimal unlike using one at the gym. The features and ease that provides has been great, I have an extra pep to my step before and after working out at home. The treadmill ride and incline is smooth which the latter is what I’ve been using the most. Working on building an at home gym now. This is an incentivized review.
this was given to my wife and I.
It's a great wedding gift and we love it. We use it. It's sturdy, collapsable, and has all the bells and whistles you might need. I think it's very high quality and going for a run is fantastic. We use it AT LEAST 3x a week but whenever I get free time, it's so easy to break out and use. I love this thing!!!
Worst after sales service if you have problem they don't help you...don't buy
Reply from ProForm2025-05-15
Geoffrey
We are sorry to hear that you haven’t received the help you are needing with your machine. We appreciate you providing us with additional information so we can properly address this for you. We show that one of our Member Care Representatives has reached out to assist further. We hope you receive the help you deserve very soon.
Thanks! – ProForm – Powered by iFIT
Absolutely awful. Bought
Proform running machine in June from John Lewis. My daughter was running on it two weeks ago, it let off a massive bang stopped moving and she went flying. It comes with a two year guarantee and yet Pro form will not fix it because it’s not kept inside an insulated house. It’s kept in a log cabin which had heating in it. What a lame excuse. Absolutely fuming. What is the point of a two year guarantee from JL when they say it is the manufacturer who is supplying the two year guarantee. You buy something from a reputable company & for what!
Proform seriously horrendous customer service. Certainly won’t be purchasing anything from them again.
Guarantee from JL & Proform worth less then the paper it’s written on..
Reply from ProForm2025-05-21
Caroline
We are very sorry for the experience you have had with your treadmill. We sincerely hope your daughter is okay. The safety of our users while on our equipment is very important to us. If you would like us to readdress this, we will be happy to speak with you at my.iFIT.com.
Thanks! – ProForm – Powered by iFIT
Trash products. Got the treadmill and an exercise bike. Both start out working great but tons of software update issues and glitches. After two years, the treadmill will randomly slow down/stop mid workout.
Reply from ProForm2025-03-28
Marcel
We are very sorry to hear that you have experienced problems with your treadmill and bike. We appreciate that you have taken the time to provide your feedback with us. If you would like further assistance with your treadmill, we will be happy to help at my.iFIT.com.
Thanks! – ProForm – Powered by iFIT
In August 2024, I took advantage of a Labor Day sale on fitness equipment. I purchased a ProForm Pro9000 model, and was assured by a sales rep that an update was coming where I could stream Amazon, Netflix and Spotify on the console was coming soon. The treadmill arrived and everything was fine, but I was assured this thing would eventually be able to stream on a handful of platforms, which was a critical factor in choosing this model over others.
One month, then two, then three, then FOUR months later, the update rolls out. Mind you, technical support reps told me multiple times during this span that my console was "targeted for the update" and it should run it.
Once I FINALLY got the update, somehow my now four month old machine was unable to run the apps. I had a notice stating, "Please note that this generation of fitness equipment does not support streaming services." Seriously? It's a four month old machine that I was assured could run it.
So I contacted customer support, since I also purchased the extended warranty for parts and labor. As far as I'm concerned, this machine is not fully functioning as promised. I was assured repeatedly, "we are looking into it." Now after an entire month of back and forth, I still have a machine that can't run the very simple function I was promised it would run.
Oh, and the updated app? Yeah, it crashes endlessly. I can't finish a workout when it's active so I had to revert to the older version of the app just to finish a 20 minute walk/jog program.
I'll be more than happy to upgrade this review if they would just provide what I was promised by their rep when I bought the machine. Simple as that.
Using the treadmill has been super easy and convenient from the moment it was delivered to our most recent workout. No problems with putting the treadmill together as instructions were clear and concise and all needed tools were included. The treadmill fits perfectly in our home garage gym and folds easily when we need it to. Not a lot of movement in the machine when in use and it's quiet. Smooth transition when incline and decline are used. We've been able to set new fitness goals and stay on track because of this treadmill. This is an incentivized review.
Trash. The display is awful, which is 100% intentional on the manufacturer’s part. It won’t display time and distance at the same time unless you purchase an iFIT membership in addition to the treadmill. And now the display will ONLY show pulse, and never time OR distance.
Very unhappy. Spend your money on a treadmill made by a company that isn’t trying to screw you.
One of the biggest reasons I avoided the treadmill at the gym is because I felt intimidated and overwhelmed by how to use the machine. This treadmill was not only easy to assemble (with all tools included!), but has a simple and concise dashboard. It folds in one motion! I love being able to feel confident stepping on the machine knowing I know how to use it and that I'm capable of getting a workout in at home. I was given this product for a reduced price in exchange for my honest and unbiased opinion.
I've had my Proform bike for 3 years, the belt wore out so we ordered a new one. But, there are no instructions at all, anywhere (manual or video) on how to replace it. We could not get it back on. I called the Service number, the procedure for mechanical help is absolutely awful. So, first thing, the person answering the call - you cannot understand half of what he is saying. But, you have to "request" a service technician who then is supposed to call you back within 3-5 days to set an appointment for the service. Also, you have to pay upfront for the service call. As of today, I am waiting for a phone call that I have already paid $180 for. This is a ridiculous procedure to have to do, an appointment should be made at the time of the call and PAYMENT. Also, no email confirmation of anything has been sent. I have to keep notes and numbers of all that has been done. Absolutely terrible customer service. I love the iFit workouts but I will not buy another Proform product.
I am enjoying this program. It took me a few attempts to understand how to do the reviews. Once I understood the details, I love it. I have always wanted to review products. I am so excited to help consumers to make the choice of what machine is bet for them.
The machine has been ideal for our family. I am wondering how did I go so many years without a treadmill in my home. I am loving the convenience of the machine in the home.
The ProForm Carbon TLS Treadmill is well-worth it!
The ProForm CarbonTLS Treadmill is an excellent midgrade treadmill. I appreciate how easy it was to assemble. After using the treadmill for numerous workouts, I really feel that the machine is built solidly. I walk and run on the machine during workouts and have not had any problems. I have let numerous members of my family try the machine. Everyone really likes how smooth the machine operates. It is nice to have the built in fan too. It is a little harder for those approximately 5'4" or shorter to feel. The software built in to the machine is easy to use. I like how the bluetooth connection works. I I have an issue connecting to an ipad. A built-in screen on this product would be helpful. Overall, when it comes to being a quality product for daily exercise, this treadmill gets the job done well.
I've loved having this treadmill to help me get my steps continually through winter, I really don't like the cold! I was pleasantly surprised that my husband and I were able to set it up as well. It was definitely heavy, but now that it's all set up, it's very sturdy! My first time trying it, the treadmill was intuitive. I easily understood how to use it, though maybe I'm a simple user and don't need anything fancy! It's been a great addition to our home gym here, and I haven't had any excuses now to be sedentary in the winter!!
This is an incentivized review.
Reply from ProForm2025-01-14
Joni
We are happy to hear that your treadmill is sturdy and overall easy to use. We hope you continue to enjoy it throughout the cold winter months and beyond! Let us know if you ever have questions for us, you can contact us at my.iFIT.com at any time.
Thanks! – ProForm – Powered by iFIT
I am a fan of fitness and having a wide range of tools to work on my fitness or help others with fitness is a passion of mine. Never having a treadmill till now, adding this one has been great. It is simple, it is easy to use, and it is effective. You can definitely get a great workout on this. Incline capabilities are limited but that's a mini thing. Assembling this was a little difficult. I did assemble this on my own and I would recommend that you follow the instructions and use 2 people. I would also recommend that if you get this, make sure to borrow or use your own tools. The tools provided work, but it will make the assembling process longer to do. The feature of being able to fold the treadmill up is great for the space I have for my at home gym. This is a solid starter treadmill and if you are just geting into fitness, a great place to start!
This is an incentivized review.
Purchased a pro form studio bike in October. Took over a month and half to arrive. The belt broke within the first month making it not useable. They sent me replacement parts but no instructions on how to replace the parts after the agent said there would be instructions and its easy. Now I'm stuck taking my whole bike within the first month of using it. Overall cheap bike which fall apart right away. Screen shakes when riding making you feel dizzy. I would avoid this bike. The IFIT classes are good but you need a reliable bike to use them
Reply from ProForm2025-01-11
Lucas
We want to sincerely apologize for the experience you have had with the belt on your bike and for the difficulties of installing the replacement parts. Your experience has been shared with our team so that we can make further improvements to our processes.
We stand behind the quality of our products and want to ensure you have a fully working machine. We show that our team is in the process of assisting further with your unit. We look forward to making this right for you.
Thanks! – ProForm – Powered by iFIT
I recently received a ProForm Carbon TLS Treadmill and my experience working with ProForm and using the treadmill has been excellent. From the start with Customer Service to place the order for the treadmill to unpackaging, assembly and using, there have been no issues and a great experience overall. The treadmill has functioned flawlessly, has great build quality, and does what I need it to do. Overall, the treadmill has many pros, such as functionality and simplicity (easy to use), compact (fits nicely in tight spaces), and sturdy. However, if I could change three things on it, they would be 1) move the device shelf so that it isn't right in front of the control buttons, 2) install a hydraulic lift/closer on the track so that it doesn't drop when lowering and assists when lifting, and, 3) lower the step/side track on the side of the belt so your shoe sole doesn't get caught underneath while running/walking. Other that, I think it's a great treadmill for the price. This is an incentivized review, however I have had ample time to use the treadmill many times and am giving an honest review.
The treadmill was great, but whatever you do, do NOT use their financing company. It's offshore, we paid off the credit line but closing it has been a nightmare. They charged us annual fees for an account with a zero balance; when we called to close it, they said they would but didn't, so I had to spend more time on the phone to close it. Again.
Reply from ProForm2025-01-11
Phil
We are glad to hear that your treadmill is great, although we are very sorry for the experience you have had with the financing company. Unfortunately, we are unable to assist directly seeing as financing options go directly through the finance company. We recommend reaching out to them directly if you still have questions or concerns. Your feedback regarding this is appreciated and will be passed on to our management teams.
Thanks! – ProForm – Powered by iFIT
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