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ProForm (proform.com) has a 2.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is poor. Opinions are polarized: 40% rate it 4 stars or higher while 42% give 1 star; The business has replied to 77% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-09-03.
The video workouts are excellent but they are not recorded as completed after the workout session. I still have not found a way to fix this.
Reply from ProForm2024-11-10
Kathleen
Thank you for your feedback. We’re glad that you find our workouts to be excellent, but we’re sorry that they aren’t being marked as complete in your account. We’ll be happy to look into this for you. You can contact us directly by visiting us at my.iFIT.com.
Thanks! – ProForm – Powered by iFIT
Great Product
One of the best health decisions I've made is buying a treadmill. Becoming part of the iFit family has taken my fitness journey to higher levels. I've lost over 20 lbs in the past few months thanks in part to my regular use of my treadmill
I’m a Proform girl any day and Proform has never dissapointed me. I love to walk on incline up to level 9 even though to machine has capacity beyond that. I’ve had the treadmill for 1 year now and still counting and I’m getting my money worth every day.
Fola L.
The bike has been great. It has held up very well and syncs smoothly with the ifit platform. I didn't think I would enjoy someone talking in my ear when I was doing cardio but I like being cued in to how much time is left at a certain level
I like the bike but I get frustrated over the iFit programming. Too often, they jump to a different trainer/ ride or level [beginner, intermediate, or advanced] without any reason. it's as if they are trying to push me to a different trainer to balance them out with time.
Reply from ProForm2024-11-06
Raymond
We appreciate you sharing your iFIT experience with us. We are glad that you enjoy your ProForm bike, but we are sorry you feel you are being pushed to use a different trainer. Hearing from our users is important to us so we can continue to improve.
Feel free to reach out to us if you have any further suggestions or feedback. You can contact us online at my.iFIT.com at any time.
Thanks! – ProForm – Powered by iFIT
Bought two machines, a hiit trainer and a rower. The rower had a screen fault which I was quickly sent a replacement for. The hiit trainer made strange noises and turns out had a damaged bearing inside, it took over 6 months and multiple visits from the technicians to fix it and it subsequently developed another fault, and the screen/console fan was burnt out within an hour of use.
While I will say customer service here in Spain have been excellent, and Ifit as a product is great, I will never buy another proform training machine.
Reply from ProForm2024-11-06
STEWART
Thank you for your feedback regarding the experience with your machines and our Member Care teams. The situations with your units are uncommon and don’t meet our quality standards. If you are still in need of assistance with your HIIT Trainer, please reach out to us directly at my.iFIT.com so we can ensure you have a fully working unit as soon as possible.
Thanks! – ProForm – Powered by iFIT
It does the job and the machine is very reliable. Great value for the price.
Reply from ProForm2024-11-06
Charo
We are glad to hear that your machine is very reliable and that you feel it was a great value for the price. We consider a three-star rating to be unsatisfactory. If you have questions regarding your unit at any time, please don’t hesitate to contact us at my.iFIT.com so we can assist.
Thanks! – ProForm – Powered by iFIT
I like most of the instructors. I prefer to have more 20 min workouts but the 30 minutes ones work ok. I wish I could pause the workout when I get interrupted. Gideon is my favorite
Would never go back to regular treadmill
It is much nicer to walk/hike/jog to a wonderful scenery by a guide, and have the machine mimic the terrain than do a "fatburner" program on a treadmill without a screen.
Reply from ProForm2024-11-02
S Watson physics & math teacher
We are thrilled to hear that you are loving your treadmill paired with iFIT. We are excited for you to continue working with our trainers and see places around the world.
Let us know if you ever have questions along the way. You can contact us at my.iFIT.com.
Thanks! – ProForm – Powered by iFIT
Machine is great but as I already subscribe to strava, zwift and rouvy I cannot warrant the ifit fees as well unfortunately. Maybe when my numbers come up🤗
When I purchased the Pro Form exercise mirror, the description did say it required a monthly subscription. But it did not mention the ridiculous cost! If I knew the subscription cost $40 a month, it would still be on the shelf right now.
Reply from ProForm2024-11-02
Pat L
We are sorry for the miscommunication regarding your exercise mirror and iFIT membership. We do offer select free workouts with our Free iFIT memberships. If you have questions regarding this, we’ll be happy to help at my.iFIT.com.
Thanks! – ProForm – Powered by iFIT
I love my ProForm treadmill. This is the second ProForm treadmill I’ve owned since about 2008. The product performs exactly as it should and never lets me down. It’s a great piece of equipment for a very reasonable price.
OK Treadmill. I use it manual mode since too $$ for subscription. Sub allows full interactive but difficult to hear coaching and up/down/speed changes are cute once but annoying. Recommended turn off with switch under unit is very poor design so put plug on switch to kill power after use. Boot when power on takes long time. Noisy fan that doesn’t blow much air. S/W updates awkward but good to see someone working on sloppy software.
Reply from ProForm2024-11-02
Michael Gooding
Thank you for your feedback regarding the experience with your treadmill. We appreciate this information so we can continue to meet the desires of our customers. If you have any questions for us regarding your machine, you can find us online at my.iFIT.com.
Thanks! – ProForm – Powered by iFIT
The ability to connect to my iFit account has made working out a lot more enjoyable and helps me keep track of my progress.
Reply from ProForm2024-10-30
Sonia
We are glad that you are enjoying how your machine connects to your iFIT account. We understand how important it can be to keep track of workout progress which is why we do our best to track workout data for our users.
If you ever need assistance or have questions, please don’t hesitate to contact us at my.iFIT.com.
Thanks! – ProForm – Powered by iFIT
The product I bought the 1295i treadmill was very good and I have had it for 4 years. The best home use treadmill I have seen. The only problem was the that the board broke. But i reached out to pro form and they helped me with advice on how to change the board by email and on youtube
I bought the ellipticle to train for backcountry splitboarding and truly enjoy completing my "wintervals". I would give 5 stars for a review but the software is sometimes wonky.
Treadmill was awesome until the incline started groaning.
The treadmill was awesome when I first started using it. After a while, the incline mechanism creaks and groans when using it. It still works but the noise is irritating. Everything else works well, I really like being connected to the iFit treadmill workouts.
Reply from ProForm2024-11-06
Lisa
We are glad to hear that you find your treadmill as well as iFIT to be awesome. But we are sorry to hear that the incline on your unit has started making noises. We understand how this can get annoying while working out which is why we will be happy to look into this for you.
Please reach out to us directly at my.iFIT.com so we can assist further with your unit.
Thanks! – ProForm – Powered by iFIT
My treadmill has been great - but it’s only a couple of years old and it’s leaking oil (?) and will often just stop quickly without warning .
Reply from ProForm2024-11-08
Customer
We are glad to hear that your treadmill has been great, but we’re sorry to hear that it is leaking oil and that it is stopping without warning. It is possible that the oil you are noticing is liquified lubrication that has heated up due to use. The unit may be stopping due to lack of lubrication if it has liquified.
If you have questions on how to lubricate your treadmill or if you have other questions for us, please feel free to contact us at my.iFIT.com.
Thanks! – ProForm – Powered by iFIT
The app did not work, it requires a subscription in order for me to use my equipment that I paid allot of money for. I bought the equipment let me use the machine as my exercise the way I want.
Reply from ProForm2024-11-02
Garo
We are sorry to hear that your app isn’t working correctly. We do offer a free iFIT Membership that offers select free workouts. Your feedback regarding this is appreciated and will be passed on to our teams.
If you have questions for us, please don’t hesitate to contact us at my.iFIT.com.
Thanks! – ProForm – Powered by iFIT