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Sports

ProForm

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100 reviews

2.7100 reviews
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About ProForm

Data updated
Website
proform.com
Category
Sports
Location
United States
Status
Unclaimed
Last 12 months
17 reviews
Replies to negative
77% (40/52)
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About this business

Shop ProForm online. ProForm is a world leader in home fitness equipment. Shop professional-grade treadmills, training cycles, and ellipticals!

Written by the business, not verified by us.

Is ProForm legit?

ProForm (proform.com) has a 2.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is poor. Opinions are polarized: 40% rate it 4 stars or higher while 42% give 1 star; The business has replied to 77% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-09-03.

What people say

Love the foldability!

I’ve been using the Proform Carbon TLS Treadmill for a couple of weeks now, and I’m really happy with it. As a busy mom with four kids, I don’t have a lot of space, so the foldable design is perfect for me. After my run, I just fold it up and store it in the corner of my garge. The treadmill is well-built and has a smooth running surface. The only thing I’d change is the locking mechanism on the folding part. But overall, it’s been a great addition. Disclosure: "I received this product at a discounted rate in exchange for my honest feedback."

Definitely Beats Running in the Snow

I like to walk and run on the trails around my house to keep fit. However, winter's around my house can be brutal and I hate running in the snow. This year, I decided to get the Proform Carbon TLS treadmill so I can run inside when the weather is bad outside. It has been wonderful. I have been looking forward to my cardio days again. The treadmill arrived at my door earlier than I expected. Assembly didn't take too long and I liked how they included components of the box to assist with putting it together. I was a little uncertain if 10 miles per hour was going to be fast enough for me. I don't regularly run that fast, but at times I like to do a burst up to 12 miles per hour. But given the price, I decided to give it a try. The speed has been great. I usually keep it around 8 miles per hour. Then, on occasion, I will bump it up to 10 miles per hour. And when I want to push myself even more, I just bump up the incline. This has given me a unique challenge that has been fun and better matches the trails that I run in my area. Everything is so smooth on this treadmill. Moving the bed up and down is easy, the console is all straight forward, and when I make adjustments to the speed or slope, it makes those changes in a natural way. There are parts about my outdoor trail runs that I definitely miss since I am running on this treadmill during the winter (like feeling the wind or breathing the fresh air). But it is well worth the sacrifice to not have to be out in the cold. And being able to adjust the slope easily and also turn on the fan makes it seem like I am bringing some of the great features of my trail runs indoors. For the price, the Proform Carbon TLS treadmill can't be beat. I received a discount on this product for writing a review.

Great treadmill for the price

This is a great treadmill for the price. It has fairly basic functions, but it is enough for our needs. We have a family of eight, and so we use it at various levels and for various functions. Some use it for walking, some jogging, some sprinting, and some a combination of all of these. While there may be treadmills on the market with greater range of speed, this treadmill’s capacity is plenty for us. It is also easy to use and solidly built. I appreciate its minimalist appearance and neutral colors. I was compensated for this review, but my opinions are my own.

Reply from ProForm2024-12-28

Jordan Thanks for taking the time to review us on Trustpilot. We’re glad to hear that you are enjoying your treadmill and feel that it meets your needs. Let us know if you ever have questions for us. You can contact us at my.iFIT.com. Thanks! – ProForm – Powered by iFIT

The bike seems to be of good quality as…

The bike seems to be of good quality as I actually bought a second one. Updating the microprocessor control was a painful ordeal since it totally crashed it which made it unusable so it had to be physically replaced. Have not updated the second bike as I’m afraid it will crash it as well. Dealing with iFIT was a different story as getting the free trial was an ordeal since the code didn’t work. iFIT Pro subscription is way too expensive so I have no choice but to let it cancel.

Reply from ProForm2024-12-07

Greg Thank you for your feedback. We are glad that overall, you feel your bike is good quality, although we are sorry that you have experienced problems with iFIT on your unit. We have passed your review and information on to our team so they can reach out to you and take a closer look into this for you. Thanks! – ProForm – Powered by iFIT

Love the machine and the iFit programs

Love the machine and the iFit programs. A better fan and an update to match the screens on my Nordic Track Studio Bike would make it 5 out of 5.

Reply from ProForm2024-11-19

Tania We are thrilled to hear that you love your ProForm machine as well as our iFIT workouts. We appreciate your feedback regarding improvements that can be made and will pass them on to our teams. If you ever have further suggestions or any questions, you’re welcome to contact us at my.iFIT.com. Thanks! – ProForm – Powered by iFIT

Use my Proform every day.

Have had my Proform treadmill for three years now, use it every day and absolutely love it. It probably gets more use than any of the machines in my home gym. I keep up with regular maintenance and have had no issues at all. Love to use it in conjunction with ifit. Have lost weight, toned up and feel fabulous.

No Individual Memberships

You no longer have individual memberships so my equipment next to useless. The beautiful big screen on my rower is redundant now other than one or two free workouts. Very disappointing. I wouldn't have bought my Proform bike and Norditrack rower if I knew you were going to only offer family memberships. Way too expensive. I cannot recommend this equipment to anyone now.

Reply from ProForm2024-11-14

Barry Thank you for your feedback regarding our iFIT Memberships. We appreciate hearing from our members so we can continue to improve. Your review has been passed on to our management teams to take into further consideration. We are always here to help if you have questions at any time, you can contact us at my.iFIT.com. Thanks! – ProForm – Powered by iFIT

The Screen/operating system is not good

The connection to internet keeps dropping, the screen/system is really slow and takes way too long to start up.

Reply from ProForm2024-11-14

Paul We are sorry to hear that the connection to your internet keeps dropping and that the startup seems too long. Our team will be happy to look into this for you and assist further with your machine. You can contact us at my.iFIT.com so we can speak with you. Thanks! – ProForm – Powered by iFIT

I love using my proform with ifit

I love using my proform with ifit. I connect my tablet via Bluetooth and the ifit workout will automatically change the resistance along with the workout. My only complaint is that after 15 months there is now a mild clunk with each pedal stroke. I will have my husband take a look at it. Otherwise, it's been smooth and comfortable.

Reply from ProForm2024-11-14

Amber We are glad to hear that you are enjoying your unit with iFIT, although we are sorry that you are experiencing a mild clunk with each pedal stroke. It is uncommon for this to happen and we understand how this can be frustrating while working out. Our team has looked into your situation and show that unfortunately your machine is out of the included warranty period. If you would like further assistance outside of the warranty, please feel free to contact us at my.iFIT.com. Thanks! – ProForm – Powered by iFIT

I love the Ifit

I love my treadmill especially the Ifit . I wish however the music played during manual mode or if I could watch youtube in manual mode or something when I'm trying to get a little more distance in but don't want to do another workout program. The fan doesn't work that great either. Those are my only complaints.

I like the weekly updates I get that…

I like the weekly updates I get that track my work outs. Keeps me motivated. It does a good job of staying connected to my Wi-Fi and easy easy to reconnect if need be

Reply from ProForm2024-11-08

Howard Johnson’s Biby We are glad to hear that iFIT’s weekly updates are helping to keep you motivated and is keeping things working well. We are excited to continue on this fitness journey with you. Let us know if you have questions at any time. You can contact us at my.iFIT.com. Thanks! – ProForm – Powered by iFIT

I like ProForm machines a lot, but bike has some opportunities

I like ProForm machines a lot. When my treadmill broke, I bought the same brand, and I'm happy with it. iFit is great and helps a lot. However: I decided to complement with a bike. It's a very nice ProFrom machine. But: 1. The seat is very stiff: it's so hard that it is very unconfortable. 2. Its handle is a little too far. I've moved to its closest most upright position, and still is very far. It should have better, closer options to be fixed at.

Absolute Worst. I would not recommend.

The treadmill works as it should, that's about it; everything else is horrible. I will never recommend anything to do with ProForm or iFIT. The app experience is one of the worst, difficult to scroll, search, or make your own workout. The onboard fan works for about 2 minutes, then stops. It's dumb you have to have a PRO license to track how far you walked/ran; and if you don't have a PRO license you can't have separate user accounts. Everything about my experience with ProForm/iFIT is awful and I hate it.

Reply from ProForm2024-11-21

We are sorry that our services aren’t meeting your full expectations and that the fan on your machine isn’t working as it should. We appreciate hearing from our users so that we can continue to improve our user experience. We show that our team is currently assisting you with the fan on your treadmill to get it working properly. We are hopeful to get your unit up and running as it should very soon. Thanks! – ProForm – Powered by iFIT

Love my new ProForm Treadmill!!

I am very pleased with my new treadmill. As a disabled veteran it's hard for me to just go outside and walk as I never know when the pain is going to spike and make walking difficult. With my new treadmill I eliminate that risk and it has rails I can hold onto and help me. Every little bit helps and this new device is making it easier, wish I had done it sooner!

I love my elliptical

I love my elliptical. I have a 25 year old Proform treadmill. So when I was shopping for an elliptical, I knew Proform is quality products and equipment. I use my elliptical every day. It has helped me to lose 40 pounds.

Reply from ProForm2024-11-06

Angela Thank you for being a part of our ProForm Family! We are thrilled to hear that you are confident in our brand which lead you to choose your ProForm elliptical. We are so excited about your success and hope you continue to enjoy your fitness journey with your equipment. Let us know if you ever have questions for us or need assistance, you can find us online at my.iFIT.com. Thanks! – ProForm – Powered by iFIT

Home Workout

The ProForm bike is useful, functional and dependable. It provides quantitative performance data. The numbers do not lie. If I mail in the effort, the numbers show the truth. The first 40% of my workout is aerobic, followed by strength training. A heart rate monitor compliments the bike data. This provides cardiac data throughout the remaining 60% of the workout.

Treadmill is great, iFIT user interface - meh 😒

Treadmill itself it great, it’s the iFIT component that isn’t the best. The content is very good and we will renew the membership but no matter what we have tried we can’t connect other devices, heart rate monitors, iphone, app doesn’t sync with the treadmill either. A couple of improvements would be the ability to design your own workout, distances/speed/durations ie; intervals without having to find a trainer/workout clip that suits me best. Easier choosing of a favourite workout would be awesome also without having go to the relevant trainer, find the series, then find the workout…

Reply from ProForm2024-11-10

Dave We are happy to hear that your treadmill is great and that you’re enjoying our iFIT workouts. But we are sorry that you haven’t been able to connect to other devices through your unit. We have passed your contact information on to our team to assist with this. Thanks! – ProForm – Powered by iFIT

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