Customer Service Very Helpful
This is my honest updated review on Rosegal. I think the company is really trying to change their image and the way they are doing business. I contacted them regarding the missing item from my order on 2/2/2016 and did not hear back from them until 2/17 because the company was closed during Chinese New Year. They mailed me my missing item and I received it the following week. After the company read my reviews, we came up with a solution and I was able to get a refund to my Paypal account the next day after I submitted my reply to customer service. I have had a really good experience dealing with customer servce and that's why I gave them an updated 3 stars. With that being said, the quality of their clothes is exactly what you should expect for the price paid. Enough said. I really wish I had read reviews about this company before ordering anything from them. Luckily I didn't buy all the items in my cart since I wanted to do a trial run first. I ordered 5 items but only received 4. According to their website, all items were shipped. I filed a complaint ticket, which, I hope they respond to or else I will contact Paypal and contest this charge. The items I did receive are poor quality and look nothing at all like the items online. One reviewer claimed that the dress they received was made out of the same material as cheap halloween costumes. That is the perfect description for the quality of the dress I received! The sleeves on the coat I ordered was disproportionately long. The sweaters were very thin. One sweater only reached to my waist but on the picture it was supposed to be tunic length. Overall, I would NOT order anything else from this company again. I suggest that others stay away from this company as well. Too bad because I spend a lot of money on clothes and I really like a lot of their unique looking items. Rosegal, you just lost out on a lot of money from this customer!