Closed-Caption Devices Unreliable
The front desk, ticket takers & all the theater staff are gracious, helpful and nice.it is NOT thr employees i write about. My complaint concerns their closed caption devices for the hearing impaired that fit into the cupholders in seat armrests. They often don’t work. I’ve often had to get up during a movie to go to the lobby to replace them. Yesterday, I believe the problem was no signal in the auditorium. This technology is flawed. Please AMC update it for us regular movie goers. My experiences with it make me less likely to go to the theatre rather than wait to stream a movie, and I love going to the movies.