Very poor experience
Very poor experience. These hats are not finished to a standard for real use. The quality and hat variety is excellent for a Fancy Dress shop and fancy dress events. However, if you have a complaint they do not send return labels, they repeatedly reply with excuses and never offer a full refund. I was sent the basic standard of steam-pressed felt hats, which I feel are not suitable to be worn for real occasions. I finally accepted the $10 compensation as I was getting absolutely nowhere with customer relations. I have to put this down to experience and stay with eBay and Amazon that help in situations like mine.