Total rip off
Total rip off. Hat had no label and poor quality. Shipping address linked to fraudulent activity. Asked for a refund and return, wanted me to send back to china at my expense.
About Hatsfashion
Data updated- Website
- hatsfashion.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 53 reviews
- Replies to negative
- 0% (0/178)
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Is Hatsfashion legit?
Hatsfashion (hatsfashion.com) has a 3.0 out of 5 rating on OK.one, based on 385 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 44% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Refund, Price. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers often highlight the vast array of different styles available, making the shopping experience enjoyable and straightforward. People frequently mention that the website is easy to navigate, and orders often arrive quickly and securely packaged. However, some customers also noted significant issues with poor product quality that did not match the online descriptions at all. Reviewers were also dissatisfied with expensive return shipping costs and being offered only partial refunds when attempting returns. Consumers reported receiving damaged items or completely different products than what was originally selected during checkout.
Auto-generated from all reviews of this business. For reference only.What people say
The straw ventilated fedora was poorly made,
The straw ventilated fedora was poorly made and the supposed adjustment was a thin piece of ribbon that one was to tie into a bow to make this flimsy hat fit. I just consider it money thrown away. Assume it is Chinese POS.
Poor Quality
Ordered a small bowler hat. When it arrived it was definitely a large hat It is of a very poor quality ( reminds you of something you would buy at a party store). When I inquired about returning the hat, they said I could pay to return it or keep it and receive 10% of my money back they advertise a money back guarantee no questions asked but they don’t tell you up front that you will be paying for the return.
SCAM SCAM SCAM Buyer beware!!
SCAM SCAM SCAM Buyer beware!!! The two hats sent were nothing like I ordered, in fact they were like a childs fancy dress. Quality was like a toy hat. BEWARE!!! I wrote to them then lodged a complaint with PayPal. They came back and said they would provide a 100% refund but I need to cancel my claim with PayPal because it stops the refund. SCAMMED AGAIN; They never gave a refund and would not reply to my emails and because I closed the claim with PayPal it cannot reopen. This company needs to be stopped. Its a SCAM. Very pissed off.
I would recommend this company to friends.
The company has a large range of many hats and caps in many styles. The online order process is simple and easy to use. My first order arrived quickly and we'll packed. I have now placed a second order Should the need arise I will purchase from this company again and recommend them to friends.
I would give ZERO stars for the junk they sent
I would give ZERO stars. Buyer beware. This website ships from China. The hat I received is nothing like the website describes. The hat is made of plastic and ribbons. Extremely low quality and not Made in Ecuador like the website states.
Tread carefully.
Two hats arrived damaged ,both packed without adequate protection. Both hats looked like they were throwaway cheap holiday hats and did not look like the hats I ordered . I asked for a refund but was only offered 5 percent of the original cost and a return address in China should I not accept. I asked for the UK return address- no reply . I reported them to my bank . The seller then sent me three emails , one adorned with a red rose , one with a large red love heart and the final with a large red broken heart. The last two e mails pleaded with me to cancel my bank’s enquiries/actions stating that I would be paid in full if I cancelled my complaint . But … I would only get paid after I had stopped my dispute/complaint . I didn’t stop the dispute and the seller repaid the money to my bank . Good luck !!!
Five dollar hat sold as 50 dollar hat
Five dollar hat sold as 50 dollar hat. Really terrible product. Feel ripped off. Don't bother.
Very poor quality items
Very poor quality items, and completely different from the advertized pictures. Last year I have received a good quality product and made me a returning customer. But second time the products are awfull low quality.
Very easy process
Sent a completely different item, then pressured me to accept partial refunds instead of a full one
I ordered a bespoke ultra-fine Montecristi Panama hat from Hatsfashion and waited for a month and a half for it to be shipped and arrive. What arrived was a completely different, cheap quality item, not matching the product listing or what I ordered at all. I refused the package at my local post office as soon as I inspected it, and it was returned to the sender. I never accepted or kept the incorrect item. When I contacted customer service to request a refund, they did not offer to simply refund me. Instead, they proposed a 10% partial refund with no return required, then, when I refused, they offered 15%, then 30% while explicitly telling me not to file a dispute through PayPal because "the dispute processing time will be very long." Each time I declined, the offer changed, which felt less like customer service and more like a tactic to wear customers down into accepting less money. I ultimately opened a dispute directly through PayPal with full documentation. If you're considering ordering from this store, be aware that the product you receive may not match the listing, and that their customer service actively discourages using PayPal's or your bank's dispute process, which is the exact opposite of what a business confident in its products would do.
Not what I ordered
Not what I ordered, have yet to receive a return order number hats are of POOR quality never again
Simply it's a scam..what arrived after…
Simply it's a scam..what arrived after one month was garbage..wouldn't wear them if they fitted which they don't..offered 15%re fund..DO NOT OREDER FROM THIS COMPANY ITS A SCAM...Any positive reviews must also be fraudulent
bad company
Ordered a hat that looked nothing like the one advertised. The quality was very poor and the seller refused to provide a full refund, offering only partial compensation instead. The problem was resolved only through a PayPal dispute, which resulted in a full refund. I would not recommend this company. Pay through PayPal and keep all evidence if you decide to order from them.
Charged Twice!
charged twice! paypal and visa for same order?
scam company
scam company, my invoice"Genuine Panama Hat - Black Band - Wide Brim Classic Summer Fedora - Natural Toquilla Straw - Handwoven in Ecuador - GPH - HatBox Included-FREE SHIPPING" no hat box, came from china with label removed. cheap "$5" hat"
Later when I receive products and use…
Later when I receive products and use them for awhile.
Vast array of Panama hats to choose…
Vast array of Panama hats to choose from, simple and effective ordering process
I ordered 2 different hats from company…
I ordered 2 different hats from company ,and received 2 of the same hats . Contacted company and offer 30 percent refund then it became percent then offered 70 percent commenting about there loss . I paid the they were selling the hats for , i should not have to accept anything other then full refund for the hat i did not receive . I dont need two of the same hats which i dont need
Everything was smooth and easy and fun!
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