Tiendahat (tiendahat.com) has a 3.0 out of 5 rating on OK.one, based on 426 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 47% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that finding hats is completely straightforward and appreciate the wide selection available on the platform. Many consumers also find the initial ordering process simple and very easy to navigate. Some reviewers were not happy with the quality and accuracy of the specific items they received. People stated that the products often arrived in entirely different sizes or materials than initially advertised. Others noted serious issues with poor customer communication and receiving unexpected or incorrect merchandise. Buyers expressed frustration when items did not match the descriptions provided online.
Auto-generated from all reviews of this business. For reference only.I ordered a “handmade Panama hat and paid over $40 for it. They sent me a cheap paper fiber hat factory-made in China, which looked nothing like the image displayed in the advertisement. When I complained they offered me a 15% refund. DO NOT BUY ANYTHING FROM THIS COMPANY.
This is my first time ordering, however it was an easy and simple process. Waiting to receive and see the product I had ordered and anticipating the outcome as a first time buyer from Tiendahat!
Ordered a Panama straw hat size XXL using their size chart which says XXL is for 7 3/4 - 8. I wear a 7 3/4. Was actually concerned it would be too big. Well it’s a size 7 at best. Hassle free returns is a joke. They offer a 10% credit and you can keep a useless hat. Return shipping is at your cost and equals or exceeds the value of the hat; that is made in China, not Ecuador. There’s a FB site where you can see more reviews like this that goes back over 3 years. Total scam! I’m getting my full refund through my cc company.
Lots of options. Beautiful styles. Great quality.
Go nowhere near this company, my hat that arrived bore no resemblance to the one i payed for, wrong colour, wrong size, wrong hat, i would not have payed £2 for this garbage, not answering any of my concerning emails- Do yourselves a big favour and stay clear....
The cowboyhat came in a box that was too smal so it was all broken and the quality was bad, the shipping took too long. But you get what you pay for i guess.
I purchased a hat from TiendaHat.com based on the photographs and description shown on their website. Unfortunately, the hat I received was materially different from what I ordered. The brim was different from the advertised hat, the emblem/badge shown on the side was missing, and the hat I received was approximately 2 inches smaller than the size I ordered. I contacted TiendaHat and provided them with an opportunity to resolve the problem. Rather than acknowledge that the product did not match the listing, they offered me only a 15% refund or requiring me to pay for international shipping to return the hat to China. I do not consider that an appropriate resolution for receiving a product that is substantially different from the one I purchased. I am now disputing the transaction with my credit-card company and will provide the original product listing, photographs of the hat I received, my order information, and my correspondence with TiendaHat. I am posting this review so other consumers can make an informed decision before purchasing. Based on my experience, I would recommend avoiding this merchant and considering other ones that stand behind their product.
Good value. Easy to navigate site. Once item arives I would be happy to add additional feedback. Would most likely purchase again.
Great choice of hats available. Easy to use web site. Reasonable prices.
Sent me the wrong product. Will not make it right but offered 10% refund to keep the shit which I didn't order and will never wear. Custmer satisfaction is not their priority. Products are are very cheaply made with poor materials. I paid $60 CDN for a 2 dollar hat.......STAY AWAY!!!!!
easy to navigate as well as purches he products.
The hats I ordered from the photographs of this site have no relation whatsoever with the ones that I received today. I paid US$125 and I've got three products that they are for the carnival of Rio. Total garbage. I don't know how to get back my money. I will inform my bank tomorrow to see if there is something to be done.
Can’t wait to get my hat , you website is is to navigate, thank you for your service!
Nothing delivered! Site never mentioned the ECUADORIAN STRAW hats offered were MADE IN CHINA! Customer service claimed delivery by US Postal Service and couldn't provide a delivery number! Ignore the Really, Really Good Bullshit Offers from Scam Chinese Grifters!
Easy to order and great price with discount offers. A great looking hat that’s why I ordered.
I had no clue that this was trash from China—until the tracking information alerted me. What arrived was not what I ordered. Completely misrepresented in their FaceBook ad. It was cheap and ugly. Buyer beware!
It was very straightforward to make the order.
They are a scam. they sent the wrong item and super low quality. They fail to respond to email. They did not provide a return or refund despite promising to do so. BUYER BEWARE
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